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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,614 Reviews

1,614 Reviews of Folsom Lake Ford - Service Center

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February 24, 2024

Jaye was great, extremely helpful and nice. He was able to get everything fixed on my truck for me quickly, even new tires. More

by SHARWOOD25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Legette Jaye Ford
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Feb 28, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Jaye was extremely helpful and nice to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Prompt, efficient and fast service. The recall issue was resolved. No complaints or any concerns. More

by MORGAN9341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
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Feb 28, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Very pleasant and service done fast. My service tech greeted me and was efficient. Nice More

by JWYGAL6853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2024

Felt respected and heard when I brought in my truck. The truck looked great after its wash and drove well.. Thanks. More

by MANDYEFO55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business, Mandy. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Service was great. Person at the quick lane desk was great. Will continue to do business. More

by DAN.GREYBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback, Dan. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Fast, convenient, excellent service received. I will always bring my Bronco here for service maintenance More

by KCOFFEYSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Special thank you to Jaye Ford for making my oil change easy and quick. Jaye demonstrated superior knowledge and professionalism during my entire contact with him. More

by ALZEMPIRE841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Outstanding service from the Service Dept. with all service being done thoroughly explained. Vehicle pick up was quick and easy. More

by Magoomba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for writing about your visit with us, Magoomba! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Great service by Louis the service rep. Always very knowledgeable and helpful. Thank you so much! More

by BRAMBUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful and knowledgeable during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Great and easy coming in and getting my truck fixed. Bridget took the time to see my problem and even call over the tech before setting time expectations. 5 star service. More

by Jspoon44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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