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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,565 Reviews

1,565 Reviews of Folsom Lake Ford - Service Center

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April 12, 2025

Everyone I encountered during my visit was friendly and very professional. The additional oil leak that was found during the 20K checkup was fixed quickly. More

by JSPERERA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that everyone at Folsom Lake Ford provided you with friendly and professional service. We're also glad we could quickly resolve the oil leak issue during your 20K checkup. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2025

James in the Quick Lane is an employee that any team would love to have. He does a fantastic job in explaining all the work performed and has an exceptional personality! He's my go to when I need work More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 13, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that James is your go-to for service and that he has provided you with clear explanations and a positive experience. At Folsom Lake Ford, we pride ourselves on our team, and James truly exemplifies our commitment to customer satisfaction. We look forward to seeing you again for any future work on your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 09, 2025

Good customer service. Helped me with a recall refund. Filling in fifteen words Thank you Tim More

by TGMCNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Folsom Lake Ford responded

Thank you! We appreciate your positive feedback on our customer service at Folsom Lake Ford. We're glad we could assist you with your recall refund. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 08, 2025

Friendly, courteous, professional. The service advisor I worked with was actually Luis Legarda. He is always a superstar in the professional way he takes care of customers. More

by JON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Apr 08, 2025 -

Folsom Lake Ford responded

Thank you for your positive review! We're thrilled to hear that Luis provided you with such friendly, courteous, and professional service. He truly is a superstar at Folsom Lake Ford, and we're glad he made your experience memorable. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 08, 2025

Immediately after Mobil unit came to my house to adjust the computer system my check engine light came on. The service people at Folsom Lake ford said that service had nothing to do with light coming on . More

by mcgeejoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Joseph. I understand your concerns regarding the check engine light following the service at your home. At Folsom Lake Ford, we prioritize our customers' safety and satisfaction. I appreciate your input, as it helps us improve our services. Please reach out to us directly to discuss your experience further. I'm committed to addressing your concerns and ensuring you have a positive experience with us moving forward. Thank you for choosing Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 07, 2025

This was my second truck purchased from Folsom Lake Ford. They make the whole experience, stress-free and hassle, free! No pressure and friendly sales folks! More

by JDHOGPENTECOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your continued trust in Folsom Lake Ford for your truck purchases. It’s fantastic to hear that you found your experience stress-free and enjoyable, thanks to our friendly sales team. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 07, 2025

Always done when promised. Friendly and informative staff. Comfortable waiting area when needed. Thank you all! More

by I4CBASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We truly appreciate your kind words about our friendly and informative staff, as well as our comfortable waiting area. At Folsom Lake Ford, we strive to provide an excellent experience for all our customers. We look forward to welcoming you back on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 06, 2025

Very smooth in and out for a quick oil change! Was greeted immediately and offered a comfortable waiting room. Thank you More

by SROTH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 06, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're glad to hear that your oil change experience at Folsom Lake Ford was smooth and efficient. Our team is dedicated to providing comfortable service, and it's great to know you enjoyed the waiting room. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 05, 2025

Always have a good experience. James explained everything to me and service was fast and friendly. More

by RitaV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Rita! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that James was able to assist you with such excellent service. Our team strives to provide fast and friendly service, and it's fantastic to know we met your expectations. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2025

Promptly Greeted by a person when in lane to check in Service advisor was excellent very helpful More

by JPARKOS
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Willis
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Apr 04, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you were promptly greeted and that our service advisor provided excellent assistance. At Folsom Lake Ford, we strive to create a positive experience for all our customers. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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