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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,582 Reviews

1,582 Reviews of Folsom Lake Ford - Service Center

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January 27, 2024

the service advisor was great and taking care of us Very prompt with information and getting back to us on time top-notch service More

by RANDYRIVERCITYRENTALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye
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Jan 31, 2024 -

Folsom Lake Ford responded

I am truly grateful for this awesome review! I am thrilled that our team was able to take care of you. Everyone is a great asset to our team and I appreciate them for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

Jim, our service advisor was so thorough and thoughtful in support of our service needs. Thermos for a great experience. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Steven, it is wonderful to hear that our team was able to provide you with a great experience! I appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

First time at Folsom Ford. Customer service was A1 James Willis at the quick lane front desk was absolutely amazing greeted us with a smile, informed us of different packages f More

by ROBINSAROSPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James willis
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Jan 31, 2024 -

Folsom Lake Ford responded

Hi Robin, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

Folsom Lake Ford always goes above and beyond for me. I truly feel they appreciate me as a customer. More

by ericaltaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 26, 2024

My experience at Folsom Lake Ford was excellent! I stopped in for a quick oil change and inspection. The service was performed fast than expected with interior/exterior quick cleaning. Some minor is More

by PUPPYSETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

I am thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and I am glad we delivered on providing exceptional service. I can't wait to welcome you back for more wonderful experiences! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

My experience was great. My service advisor James Willis was very helpful and explained everything thoroughly. Thank you! More

by AUDPARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything James does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

Very good service and the driver Wayne is very polite and courteous and very professional glad you have him on your team More

by wrgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

Kay is a wonderful service tech. He really listens to my concerns and makes sure my vehicle’s needs are met. I highly recommend him. More

by BAILEYKRISTIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Jan 30, 2024 -

Folsom Lake Ford responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

They were quick and friendly. James Willis was very helpful And very knowledgeable with good advice. Thank you More

by CHADPITT70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 25, 2024

5 weeks to replace the PTO is way too long. even wih the extended warranty I bought from Folsom Lake Ford. More

by PEABODY916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaye Ford
Report | Print
Jan 29, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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