Folsom Lake Ford - Service Center

Jaye Ford is hands down the best customer service rep in the service department. He treats people like human beings and does a great job explaining what’s going on with the car. the service department. He treats people like human beings and does a great job explaining what’s going on with the car. More

Always are very helpful in scheduling and finish the work on time. Our service advisor is the reason we deal with Folsom Ford. on time. Our service advisor is the reason we deal with Folsom Ford. More

Great service and I would call them again to help with my F 150 , thank you Jaye F 150 , thank you Jaye More

Always great service. Why 15 word minimum. Jim is a great guy to work with. I really hate this 15 word minimum on this form STUPID! Why 15 word minimum. Jim is a great guy to work with. I really hate this 15 word minimum on this form STUPID! More

I was able to make an appointment for my Ford Explorer on a day that was convenient for my schedule. a day that was convenient for my schedule. More

James provided great service and the work was completed in a timely manner. Much appreciated! in a timely manner. Much appreciated! More

Fast and professional service from Folsom Lake Ford as has always been my experience. Thanks! has always been my experience. Thanks! More

I've had problems with my stereo since I purchased my F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tec F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tech. When I bring it in, they say they "can't find the problem" then conduct a master reset of the stereo and send me on my way. I've had it looked at several times for the same issue over that last few years. I'm now out of warranty and they won't even look at the SAME issue again unless I pay them. I now have to conduct a master reset on the stereo weekly... with little affect. I would not trust a dealership (that I purchased the truck brand new from) if they won't stand behind their work. More

Louis in the service department is awesome. He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were ex He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were extremely busy but got us in and finished under an hour at 8:30 in the morning. Great service department exceeded my expectations. Thank you Louis and the staff. More

Brought in a escape Thursday morning. Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires an Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires and rims to be expected. But significant damage underneath, nobody took the time to call, but they had time to do repairs that are needless. Will never ever use this dealership again for service and I will tell everybody how terribly the service was. More