Folsom Lake Ford - Service Center

I've had problems with my stereo since I purchased my F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tec F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tech. When I bring it in, they say they "can't find the problem" then conduct a master reset of the stereo and send me on my way. I've had it looked at several times for the same issue over that last few years. I'm now out of warranty and they won't even look at the SAME issue again unless I pay them. I now have to conduct a master reset on the stereo weekly... with little affect. I would not trust a dealership (that I purchased the truck brand new from) if they won't stand behind their work. More

Louis in the service department is awesome. He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were ex He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were extremely busy but got us in and finished under an hour at 8:30 in the morning. Great service department exceeded my expectations. Thank you Louis and the staff. More

Brought in a escape Thursday morning. Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires an Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires and rims to be expected. But significant damage underneath, nobody took the time to call, but they had time to do repairs that are needless. Will never ever use this dealership again for service and I will tell everybody how terribly the service was. More

The staff at Folsom Lake Ford service department were the best, couldn't have been better, true store, I'll be back. Thank You John best, couldn't have been better, true store, I'll be back. Thank You John More

Above and beyond for customer service Gayle was knowledgeable and willing to work with my somewhat hectic schedule to make my experience as streamlined and as easy as possible. I’ve leased Gayle was knowledgeable and willing to work with my somewhat hectic schedule to make my experience as streamlined and as easy as possible. I’ve leased cars a couple of times before this, but Gayle by far made it the easiest and most enjoyable experience yet. More

Good Service We like working with Luis Legarda, he is always pleasant when talking to us, is honest about his time lines and work to be done , treats us like a fam We like working with Luis Legarda, he is always pleasant when talking to us, is honest about his time lines and work to be done , treats us like a family member. The shop staff does a nice job on not tracking grease or leaving tracks inside the car. More

Great experience at Ford. I bought my Ford Fusion in 2017. Everyone we talked to were very helpful . I’ve been back to ford a few times for service, maintenance, etc. again I’v I bought my Ford Fusion in 2017. Everyone we talked to were very helpful . I’ve been back to ford a few times for service, maintenance, etc. again I’ve had nothing but good experiences. Tom is usually the service writer who helps us. He’s very helpful and great customer service. I would definitely recommend Folsom lake ford. Thanks for all the great service. K.Salata More

Great experience with the service staff Johnny was great at explaining the services and how long I could expect the work to take. I appreciated how he kept me informed on the work that was b Johnny was great at explaining the services and how long I could expect the work to take. I appreciated how he kept me informed on the work that was being performed. I will be requesting him in the very near future for brake work i need on a f150. He's a great asset to your dealership. . More

Painless Great customer service experience, great all around experience, job was kind, friendly, very helpful, fast service, didn't wait long at all even with Great customer service experience, great all around experience, job was kind, friendly, very helpful, fast service, didn't wait long at all even with no appointment. More

Excellent Customer Service Bridgette, my service advisor always goes out of her way to make sure that I am aware of everything that is going on related to my vehicle. All was ta Bridgette, my service advisor always goes out of her way to make sure that I am aware of everything that is going on related to my vehicle. All was taken care of timely and efficiently .... More