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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,585 Reviews

1,585 Reviews of Folsom Lake Ford - Service Center

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January 21, 2024

I’ve bought 4 vehicles from this dealership. Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes ca More

by DJJECARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis 5 star service
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! I hope you are enjoying your new Bronco Badlands and I appreciate your loyalty to our team. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

Service was excellent, like how was greeted and help with my concerns on my vehicle More

by BCHAIDEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

The service department is terrific. I feel the service advisors are very knowledgeable and the service technicians do a great job. More

by IMDUNWORKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

I was able to get in and out of there quickly! Fantastic service! Thank you so much! More

by Jeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review, Jeremiah! It's wonderful to hear that our staff at Folsom Lake Ford was able to provide you with a fantastic service! I really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

Service was great. James was the best & helped me by providing me information about my Edge I had no idea how to obtain! More

by SPYLADY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

Perfect service and communication excellent customer service and the tech was on time and finished without issues More

by ARMIN.BECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave this 5-star rating, Armin! We hope to work with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

Folsom lake ford is the only dealer in the whole country that I trust. I have had three different trucks and vans serviced with them and they go above and beyond. They have highly experienced techs and can More

by IAN.MEMORY.RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know our team went above and beyond. If you have any additional comments and/or questions, please feel free to contact us directly! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

James was very professional and ensured I was well taken care of. 10/10 experience working with James! More

by GLITCH02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Folsom Lake Ford responded

I am so glad we could take care of all of your needs at Folsom Lake Ford. Thank you for giving this feedback; I will be sure to share it with the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 20, 2024

The service advisor was friendly and knowledgeable. She coordinated the service with a minor repair so I wouldn’t have to go back. Excellent service!!! More

by edschmidt12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Brigitte
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful rating! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 19, 2024

As always team completed the work quickly and efficiently. We would like to thank the Folsom Lake team. More

by ROBATHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Rob! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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