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Folsom Lake Ford - Service Center
Folsom, CA
1,565 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,565 Reviews of Folsom Lake Ford - Service Center
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Verified Customer
March 29, 2025
Once again we received EXCELLENT service and care from the number one service manager, James Willis, at Folsom Lake Ford. James always takes very good care of us and our cars. He is well informed, custome the number one service manager, James Willis, at Folsom Lake Ford. James always takes very good care of us and our cars. He is well informed, customer service driven, and just a super nice person. He truly wants his customers to feel special, and to know he will make sure their cars are properly serviced and maintained. When we got one of the cars back our FordPass app wouldn’t connect. I spent an hour on the phone with FordPass, who finally gave up and said the dealership would have to reset the modem. I called James and he walked me through a few steps that took all of 10 minutes. The app connected as expected. James will take care of you! More
by HRPUFFNSTUF
Employees Worked With
James Willis
March 28, 2025
Did a great job. Had my car fixed in less than 5 hours. Very communicative. Had my car fixed in less than 5 hours. Very communicative. More
by ERIKALEWIS13
Employees Worked With
March 25, 2025
Amazing service provided by Tommy and my truck came out driving straight and comfortable again driving straight and comfortable again More
by GCWSTANG
Employees Worked With
March 24, 2025
They are always friendly and professional. I have a dealership closer to me but I drive an extra 20min to get better service. It's so worth the trip! I have a dealership closer to me but I drive an extra 20min to get better service. It's so worth the trip! More
by dorisuarez
Employees Worked With
March 24, 2025
I take my truck to Folsom Lake Ford because that is where I purchased it in primarily because of my service advisor Luis Legarda. He is professional, courteous, and very helpful. I have a dealership in my ho I purchased it in primarily because of my service advisor Luis Legarda. He is professional, courteous, and very helpful. I have a dealership in my hometown of Reno Nevada, but prefer to go to Folsom Lake so I can deal with Luis because I trust him. More
by mike_manit
Employees Worked With
Luis Legarda
March 24, 2025
Lacey in the service dept. definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could tell she loves her job. I will have to admit, after my not-so-great experience last year, I was hesitant to return, but decided to give the service dept, another chance. I’m glad I did and as I said, Lacey was wonderful. Plus, she told me my vehicle would be ready in 1.5-2 hours and she was accurate. My car service was complete in 1.5 hours. Not only that, she mentioned I had additional rewards to use from my Ford points. More
by W
Employees Worked With
Lacey Payton
March 24, 2025
The service from Mike D'Incecco was very thorough. I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped me make a good decision. Winston's process for signing all required Lease documents was efficient and thorough. He stopped several times, and explained in more detail when I had questions. More
by KENCOOLS
Employees Worked With
Sales - Mike D'Incecco. Finance - Winston
