Folsom Lake Ford - Service Center

Service staff where on time and ready to go! I was in for an oil change and 30k maintenance interval. I service just did my oil and replaced fuel filter and cabin filter. When I received my bill I was in for an oil change and 30k maintenance interval. I service just did my oil and replaced fuel filter and cabin filter. When I received my bill I was quite shocked at the price! I will be doing that kind of maintenance myself from now on. I was not told by Luis the high cost of replacing the filters. When I went to pay my bill, both cashiers seemed more focused on and interested in there agenda than mine! Well I just changed my rating and who ever did my work on my $90k truck! I went home and went to install my 2 new batteries and found the coolant reservoir cap was missing and looked like coolant had overflowed! Nice job! Also, the windshield cleaning fluid cap was off and bone dry! You would think after spending $500 on an oil change and 2 filters they could at least fill the xxxx reservoirs up! No one does there frigging job anymore but expect your business regardless! More

Excellent Service experience. . SUPER FAST Turn-around. Jim Z my service advisor is the best.. Maximum Kudos! . SUPER FAST Turn-around. Jim Z my service advisor is the best.. Maximum Kudos! More

Service rep Luis coordinated the warranty work. Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you More

They understood what work I needed to get done. The mechanic was very efficient Samatha was nice a friendly. The mechanic was very efficient Samatha was nice a friendly. More

My last service experience made me never want to come here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she w here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she went to Folsom Lake Ford. They have not changed, they are awful. I had to make multiple calls all day to find out what was going on with a simple flat tire. They took so long that by the time they said the car was ready it was now too late to take it to the shop where I had a warranty on the tires. The worst part though was that I asked them to put on the spare, which they said they did, but when I got there the car was still sitting there on its flat tire. Thankfully, I guess, they had a mechanic stay late and put the spare on. This was a simple thing that should have taken 15 minutes, but it took all day and was never actually done. My last experience with them they said the problem with my other car, which they had been unable to repair for 3 years, was unrepairable and not supported by Ford anymore. Took it to another Ford dealer and they fixed it the first time and it's still working great. More

From sales to service Folsom Lake Ford has been top notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been whee notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been wheel rotation and filling the windshield wiper fluid. Service has helped with any question I have had. More

Great service as usual, helpful and accomplished exactly what l needed. Kudos to everyone at all levels! what l needed. Kudos to everyone at all levels! More

Always great service, from the service advisor (James) to the quality of the work, I’m happy to take my ford to this dealer the quality of the work, I’m happy to take my ford to this dealer More

The employee was awesome and helpful. I've Folsom Ford since my purchase and would recommend them every time. Great job. I've Folsom Ford since my purchase and would recommend them every time. Great job. More

Folsom Lake Ford service truly is second to none. I would put this service department up against any of the luxury brands. Knowledgeable, top tier communication, shuttle service and has always me I would put this service department up against any of the luxury brands. Knowledgeable, top tier communication, shuttle service and has always met their completion commitment with quality results. Been going there for nearly 25yrs and it’s been consistently great. They are obviously very good at hiring and maintaining a culture of excellence. More