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Folsom Lake Ford - Service Center
Folsom, CA
1,616 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,616 Reviews of Folsom Lake Ford - Service Center
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Verified Customer
July 12, 2025
The service itself was good. I didn’t appreciate hearing the shuttle driver express his political opinions by saying we should our grizzly bears at the border… very inappropriate I didn’t appreciate hearing the shuttle driver express his political opinions by saying we should our grizzly bears at the border… very inappropriate to say the least . I also wished that they would have suggested I go ahead and do the 30k service as I forgot to ask for that and the car is nearly ready for it More
by CHADGUYINSAC
Employees Worked With
July 12, 2025
Service was excellent however I was put on hold for 15 minutes waiting to request to get my ride Way too long to wait. Wayne was there very ptompt minutes waiting to request to get my ride Way too long to wait. Wayne was there very ptompt More
by RUPPERT1
Employees Worked With
July 11, 2025
Recall items on two different vehicles was handled great. easy drop off and pick up. easy drop off and pick up. More
by RANDYW6735
Employees Worked With
July 11, 2025
Friendly. Excellent communication. Service completed in timely fashion. Not much else to say. 15 Words. Excellent communication. Service completed in timely fashion. Not much else to say. 15 Words. More
by RRINELLI
Employees Worked With
July 10, 2025
Very pleased with the service advisor as explain thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. More
by JJOHNSTON14
Employees Worked With
Na
July 10, 2025
Great service experience. Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer here More
by JUDYCALORA
Employees Worked With
Lacey, Nick Sexton, K Haisle
July 10, 2025
Very nice folks, but I went in for a recall, after receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot of time if they said that up front. Frustrating, because that was the ONLY reason I made the appointment. More
by SMHGARRETT67
Employees Worked With
Sammie Johnson
July 09, 2025
Good update information. Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! More
by BLHAMM2
