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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,504 Reviews

1,504 Reviews of Folsom Lake Ford - Service Center

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May 16, 2025

When I purchased my last car 4 years ago Tri Hue helped me. He was extremely helpful and kind. He is no longer at Folsom Lake Ford but is now at the Ford dealership in Roseville Auto Mall. More

by GWENS37@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Tri Hue
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May 17, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! We're glad to hear that Tri provided you with exceptional service during your last car purchase. While he may be at another location now, we're proud of the positive impact our team has on our customers. If you need any assistance or have questions in the future, please feel free to reach out to us at Folsom Lake Ford. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 16, 2025

Took care of my problem without an appointment. Much appreciated. The shuttle service was great. More

by JANANDTRAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that we were able to take care of your problem without an appointment, and that you appreciated our shuttle service. At Folsom Lake Ford, we strive to make every visit as convenient as possible. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2025

Service was great! ! Got in and out quickly! I recommend them very much. Lacey was wonderful to work with! More

by SCOTTANDERSON4USC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words, Scott! I'm happy you had a great experience with our service team and that Lacey provided excellent assistance. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2025

Service was good. Very quick and affordable. They did however get some grease on my passenger seat. But overall a very good service department. More

by ragan.wilkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you found our service at Folsom Lake Ford to be quick and affordable. I appreciate you bringing the issue with the grease on your passenger seat to our attention. Your experience is important to us, and we strive to maintain high standards. If you have any further concerns or need assistance, please feel free to reach out. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2025

James and Luis did a great job. Got my vehicle in quickly for an oil change and recall More

by MD80KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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May 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that James and Luis at Folsom Lake Ford were able to assist you promptly with your oil change and recall. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2025

Service was great, quicker than expected and everyone was friendly. Overall a great experience at Folsom Lake Ford More

by morganfam08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words, Morgan! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that our team was friendly and efficient. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2025

James greeted me as soon as I drove up to the service area, and he quickly had my paperwork filled out and my vehicle taken care of in a short amount of time. I was on my way quicker than I expected, and More

by MAURICE.NORCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Folsom Lake Ford responded

Thank you, Maurice, for your wonderful review! We truly appreciate your kind words about your experience at Folsom Lake Ford. It's great to hear that our team, especially James, was able to assist you efficiently and make your visit pleasant. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 09, 2025

Folsom Lake Ford has always treated me fairly and courteously. The young man at the service desk, James Willis, is especially helpful and kind. More

by GWENS37@ATT.NET
Recommend Dealer
Yes
Employees Worked With
The young man who was very helpful whe
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May 09, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Folsom Lake Ford has treated you fairly and that James has made a positive impression with his helpfulness and kindness. We appreciate your feedback and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 08, 2025

Todo bien a excepción de no reemplazaron los limpia parabrisas espero que la próxima cita lo agan porque estaba en el paquete que pague. GRACIAS More

by AGUANEGRA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Folsom Lake Ford responded

Gracias por su reseña y por elegir Folsom Lake Ford. Agradecemos sus comentarios sobre los limpiaparabrisas que no se reemplazaron como se esperaba y los hemos tomado en cuenta para asegurarnos de que se solucione en su próxima cita. No dude en contactarnos si tiene alguna otra pregunta o necesidad. ¡Esperamos verlo pronto! Mis mejores deseos, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 07, 2025

Luis in the service department was a pleasure to work with. He was very kind and efficient. Excellent customer service and in the end, a satisfied customer. Thanks Luis! More

by lisa.mcgillick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 08, 2025 -

Folsom Lake Ford responded

Thank you! We're thrilled to hear that you had a great experience with Luis in our service department. His kindness and efficiency are truly valued, and we appreciate your recognition of his excellent customer service. We look forward to seeing you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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