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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,565 Reviews

1,565 Reviews of Folsom Lake Ford - Service Center

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February 22, 2025

I can always count on Brigitte to take care of me and my cars needs. More

by ALICCARD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 25, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that Brigitte is consistently providing you with great service for your car's needs. At Folsom Lake Ford, we strive to ensure every customer has a positive experience. We look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

The service advisor, James, is top notch. Kept me informed every step of the way and went out of his way to find me. More

by HWTDRGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a perfect experience with us at Folsom Lake Ford. It’s great to know that Kevin and Chad provided you with excellent service. We strive to make the process as smooth as possible for our customers. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Everyone was polite. I think it took about the right amount of time that I was told over the phone for the repair. More

by rylandlptp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigette
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! We’re glad to hear that the team at Folsom Lake Ford was polite and that the repair time matched your expectations. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Thank you for your hard work. I will always take my truck here. Thanks so much! More

by jpduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jum Z
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you trust Folsom Lake Ford with your truck. We appreciate your loyalty and look forward to serving you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Super long line checking in but James moved efficiently and quickly making sure to circle back and make sure all questions and concerns were answered. Took an extra min to connect with me and throughly exp More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Folsom Lake Ford responded

Thank you, Karina, for your wonderful review! We're thrilled to hear that James provided you with efficient service and took the time to address all your questions and concerns. At Folsom Lake Ford, we strive to ensure our customers feel valued and well-informed. We appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2025

Luis was a real gentleman, and I appreciated the courtesy! It's a well oiled machine at this service center! More

by talk2tina2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 24, 2025 -

Folsom Lake Ford responded

Thank you, Tina, for your kind words! We're thrilled to hear that you had a positive experience at Folsom Lake Ford and appreciate your recognition of our service team. We always strive to provide excellent service, and it's great to know we hit the mark. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2025

Very clean worth the trip. Nick was very helpful made the trip very fast and easy. More

by DOCTORD0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear you had a great experience at Folsom Lake Ford and that Nick was able to assist you. I strive to make every visit fast and easy, so it’s wonderful to know we met your expectations. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2025

They are fast at getting the work done and i am happy with the service More

by MARISOLPALACIOS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you were happy with the service at Folsom Lake Ford and that we were able to complete the work quickly for you. I appreciate your support and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2025

The quick lane service was superb. Lacey Payton knew her product and services at a high level. She is an excellent representative for Ford Motors! More

by DEALDR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
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Feb 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a superb experience with our quick lane service and that Lacey impressed you with her knowledge and professionalism. She truly reflects the values we uphold at Folsom Lake Ford. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 19, 2025

Very very very very very very very very very very very very very very good! More

by CPEHAOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Folsom Lake Ford responded

Thank you so much for your enthusiastic 5-star review! We at Folsom Lake Ford are thrilled to hear that you had such a great experience. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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