Folsom Lake Ford - Service Center

Getting my car checked in and answering all my questions from light bulb to ordering new tires was very well managed. An explanation of the final details and payment thorough. Thanks for all you do. from light bulb to ordering new tires was very well managed. An explanation of the final details and payment thorough. Thanks for all you do. More

I had my call in for a regular maintenance back in February and then a week or so later I got a call about a recall that I needed to get taken care of. I ended up having multiple recalls on my truck a February and then a week or so later I got a call about a recall that I needed to get taken care of. I ended up having multiple recalls on my truck and I am disappointed that for a regular maintenance’s service that recalls are not checked as part of the service. When I called to schedule for my recalls, I also had an error about my electric system come up and needed to get that checked too. It took me over 30 minutes, being bounced between different departments, being hung up on, no one picking up the phone, no one could really tell me what the electrical system error was even when I gave them the error message I got. Eventually, I had someone tell me that they would look into the error and call me back, but no one ever did. When I got my email notification about my upcoming appointment, I rescheduled my original date and added notes to my appointment. Part of my notes was please call me and I checked the option to call me. No one did. This experience was horrible. At this point, I would have a hard time recommending this place to anyone. More

Luis checked me in quickly and took down all the problems I was having with my 2022 F150. The service department fixed the problems it could find a cause for but wasn't able to fix some of the problems. Over I was having with my 2022 F150. The service department fixed the problems it could find a cause for but wasn't able to fix some of the problems. Overall, they did a good job. More

Great experience, the salesperson was very helpful. I enjoyed the coffee and the waiting area was very nice. I enjoyed the coffee and the waiting area was very nice. More

Had an appointment at 10:30 waited till 1:00 my vehicle never was looked at! never was looked at! More

The service when getting checked in was awesome. I need to go and he can’t remember name. Was super helpful. I need to go and he can’t remember name. Was super helpful. More

Worked with salesperson Anthony Civello to find my Lariat. He was excellant and worked hard to find just the right Lariat I wanted. He kept me informed thoughout the process. When I recieved my Maveri Lariat. He was excellant and worked hard to find just the right Lariat I wanted. He kept me informed thoughout the process. When I recieved my Maverick he made me feel comfortable asking questions about the features and took time to go over its features. After meeting with Anthony; he is the reason I decided to purchase my Maverick from Folsom Ford. He is an outstanding saleperson and exemplifies the friendly service and quality that I think Ford expects. Anthony is a person I would do business with again. Keep up the nice work, Anthony! More

Everybody at this location is very kind and ready to assist. They have always taken very good care of my vehicle. assist. They have always taken very good care of my vehicle. More

Good professional service. I created the appointment online. i was met at the appointed time and the service was performed professionally and in a timely manner. The staff wa I created the appointment online. i was met at the appointed time and the service was performed professionally and in a timely manner. The staff was friendly and helpful. More

The service advisor went above and beyond. They provide drinks and snacks while you wait. They provide drinks and snacks while you wait. More