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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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January 06, 2025

ALWAYS AMAZING SERVICE! THE ONLY PLACE I BRING MY VEHICLES! HIGHLY RECOMMEND TO ANYONE LOOKING FOR SERVICE! More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm thrilled to hear that you always receive amazing service at Folsom Lake Ford. Your recommendation means a lot to me! I look forward to seeing you next time you need service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 05, 2025

I was greeted upon arrival. Every person I talked with was friendly and informative. The car was finished before the time they quoted me. More

by DAGOBERTO73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Folsom Lake Ford. It's great to know our team was friendly and informative, and we’re glad we could finish your car ahead of schedule. We appreciate your feedback and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 04, 2025

I came in because of a low battery, and an oil change. Work was completed quickly and as requested. Nice job, Folsom Lake Ford and specifically Bridget. More

by CA1SWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget
Jan 07, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that your battery issue and oil change were completed quickly and to your satisfaction. We'll make sure to pass along your compliments to Bridget. We appreciate your support and look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 04, 2025

Excellent services. Highly recommended. Smooth repair process with no issues. Advisor and technician did an excellent job. More

by SCHUSTERARCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Management, David (Advisor), Technician
Jan 07, 2025 -

Folsom Lake Ford responded

Thank you for your review! We appreciate your kind words about the excellent service you received at Folsom Lake Ford. It's great to hear that the repair process went smoothly and that our advisor and technician provided exceptional support. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

The service at Folsom lake Ford is top notch. They were polite and professional throughout the process. More

by talacoz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim the service advisor
Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a top-notch experience with our team at Folsom Lake Ford. Our commitment to polite and professional service is a priority, and it's great to know we met that during your visit. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Kind , courteous, upfront about additional issue and didn't push when I didnt want to fix at dealership. More

by krispantis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Folsom Lake Ford. Our team strives to be kind and courteous while providing clear information to our customers. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Bridgette is a gem she not only takes the time to listen to your concerns, but goes that extra mile to make sure it’s all done accurately above and beyond expectation. Any company is lucky to have her as an More

by katrushka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette in Service
Jan 06, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words about Bridgette! We at Folsom Lake Ford are thrilled to hear that she took the time to listen to your concerns and went above and beyond to meet your expectations. Your feedback truly highlights the dedication of our team. We hope to see you again soon and appreciate you sharing your experience! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 02, 2025

Folsom Lake Ford has always taken care of me and my vehicle. In recent weeks I had a family emergency requiring me to travel to Washington from California and was behind on maintenance for my truck. Fo More

by nolstrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that Folsom Lake Ford was able to accommodate your maintenance needs on such short notice, especially during your family emergency. It's great to know that your trip to Washington went smoothly! I appreciate your trust in us and look forward to assisting you again in the future. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 02, 2025

Had a very pleasant experience with my service appointment...Lacy Payton went the extra mile to make sure I had every question answered More

by erickiser717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a pleasant experience during your service appointment at Folsom Lake Ford. Lacy is indeed a valued member of our team, and I'm glad she could assist you with all your questions. I appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 01, 2025

Folsom Lake Ford performed very well in the servicing of my Ford Explorer. They addressed my normal servicing (20,000 mile service) and corrected an issue with my electronic mapping and entertainment syst More

by WNAVARET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Folsom Lake Ford responded

Thank you so much for your fantastic review! I'm thrilled to hear that you were pleased with the service on your Ford Explorer and that we were able to correct the issue with your electronic mapping and entertainment system. Providing you with a quality rental while your vehicle was being serviced is just part of our commitment to excellent customer service. I appreciate your kind words and look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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