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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,566 Reviews

1,566 Reviews of Folsom Lake Ford - Service Center

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February 07, 2025

James Willis goes above and beyond with his customer service. I didn’t feel like they were trying to sell me on anything extra. More

by ryderethan1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that James provided you with exceptional customer service at Folsom Lake Ford. Our goal is to ensure our customers feel informed and supported without any pressure. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2025

Communication from the service advisor was great. And now my truck is in tip top shape thanks to Folsom Lake Ford. More

by DMSCHOORL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that the communication from our service advisor was great and that your truck is now in tip-top shape. I appreciate your trust in Folsom Lake Ford and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2025

James Willis provided outstanding service. He was personable,professional, and friendly. He clearly stood out well above the rest of the service department I dealt with. More

by Stevenstenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about the outstanding service you received from James at Folsom Lake Ford. I'm delighted to hear that he made such a positive impression. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2025

Sacramento State Aquatic Center - Fleet Truck Purchase - Working with Rychard Rosado, was a very professional experience. He has patient while we got all the required signatures. We will definitely do Fle More

by btdulgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rychard Rosada
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had such a professional experience with Rychard during your fleet truck purchase at Folsom Lake Ford. It's great to know that his patience made the process smoother for you. I appreciate your trust in us and look forward to assisting you with future fleet purchases! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 07, 2025

Very friendly service rep. He was able to help us get some issues sorted out with our warranty and get things fixed. We will be returning for all of our service needs. More

by SARAH.ARNOLD24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that our service representative was able to assist you with your warranty issues. At Folsom Lake Ford, I strive to provide friendly and effective service. I look forward to seeing you again for all your service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 05, 2025

Quick service as promised. The Quick Lane was as advertised. Oil change and tire rotation and out in an hour. - Thank you More

by ed.kurzenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girl in Quick Lane - she is great
Feb 07, 2025 -

Folsom Lake Ford responded

Thank you for the great review! We’re pleased to hear that you had a quick and efficient experience with our Quick Lane service at Folsom Lake Ford. We strive to meet our promises, and it’s wonderful to know we delivered. We look forward to assisting you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 03, 2025

James Zerkovich. Is so personable. We look forward to our services as we are greeted by a friend! More

by HOMEOFHEARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James’s Z
Feb 05, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you feel welcomed like a friend when you visit. I appreciate your kind words about our service, and I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 03, 2025

Fastlane employee that helped me was friendly and very helpful. The service was fast and on time. More

by JUSTIN.EMERSON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that a member of our Fastlane team provided you with friendly and helpful service. At Folsom Lake Ford, I strive to ensure our customers receive efficient service. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2025

Folsom Lake Ford Service Department. Supervisor Robbie Z. and Service Writer “K” always provide cordial & professional services. Their technicians are also very professional with their More

by b737pic@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Zepponi and “K” Gaise - Ford Service; and Rene Larson, Sales
Feb 04, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I greatly appreciate your loyalty to Folsom Lake Ford's Service Department over the past 7 years. It’s wonderful to hear that Robbie, K, and our technicians have consistently provided you with cordial and professional service. I look forward to assisting you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 02, 2025

The Service Department Team is exceptional. They are courteous, and always keep me informed on any job they are performing on my vehichle. More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Feb 04, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you find our Service Department team exceptional and courteous. Keeping you informed about your vehicle is our priority at Folsom Lake Ford. I appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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