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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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January 01, 2025

Dealership completed the required recall service and changed the oil in a timely manner. Also updated me that DMV would require some of the paperwork. I will know to take it with me. More

by GBHAHN739
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department was great. No delay and quick checkout.
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Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear that we were able to provide timely service for your recall and oil change at Folsom Lake Ford. It’s great that our team could keep you informed about the necessary DMV paperwork. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 31, 2024

Great service, this is my third time using this dealer, James was great as always …main reason I come back! More

by Shukrih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We truly appreciate your continued trust in Folsom Lake Ford for your vehicle needs. It’s fantastic to hear that James provided you with great service once again. We look forward to serving you for your fourth visit soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 31, 2024

Everything was great. Fast and easy service as always. Will definitely come back for all my repair needs. More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy nares
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a fast and easy service experience at Folsom Lake Ford. We appreciate your trust in us for your repair needs and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

My service advisor was excellent. Friendly, and super helpful. I'll be taking my Ford Edge to Folsom Ford from now on! More

by rxdw82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that your service advisor provided excellent support and that you found them friendly and helpful. We look forward to taking care of your Ford Edge at Folsom Lake Ford in the future. Don't hesitate to reach out if you need anything! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

Bridget was great to work with. She was professional and respectful. The technician did a great job and was very thorough. More

by Joe Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you, Joe, for your wonderful feedback! We are thrilled to hear that you had a great experience with our team at Folsom Lake Ford. Our staff takes pride in providing professional and respectful service, and it's fantastic to know that our technician met your expectations as well. We appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

Always friendly and helpful. Quick in and out service for an oil change and 10k mile service. More

by CMLOGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a friendly and efficient experience during your oil change and 10k mile service at Folsom Lake Ford. We appreciate your kind words and look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 30, 2024

The Fleet team at Folsom Lake Ford is wonderful to work with, Mark in sales and Chuck in service are rockstars! More

by Russell Streadbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Higdon, Chuck Higgons
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Jan 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our Fleet team at Folsom Lake Ford. Mark and Chuck will be delighted to know they made a positive impact. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 29, 2024

The Service Dept as Folsom Lake Ford has the friendliest people, along with outstanding customer service. I've yet to have any experience that wasn't 5 star! More

by JSTURGES54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, Lacey Payton
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Dec 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our service department at Folsom Lake Ford. It’s fantastic to hear that our team's friendly demeanor and outstanding service have consistently met your expectations. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 29, 2024

Professional service as expected. Work done on time as advised by service manager. Well appreciated. More

by JIMDOTPURCELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We at Folsom Lake Ford are thrilled to hear that you received professional service and that the work was completed on time as promised by our service manager. Your appreciation means a lot to us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 27, 2024

Got me into service and out quickly on a Sync update a recall on my Ford Explorer. More

by RCFLYER999
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that we could get you in and out quickly for your Ford Explorer's Sync update and recall service. At Folsom Lake Ford, I strive to provide efficient and top-quality service. I look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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