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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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December 26, 2024

It starts with Jim Zerkovich who is very professional, and ends with quick and efficient Fast Lane service. More

by BOB.HUTCHISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Dec 28, 2024 -

Folsom Lake Ford responded

Thank you, Bob, for your wonderful review! We truly appreciate your kind words about our team and are glad to hear you experienced our quick and efficient Fast Lane service at Folsom Lake Ford. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 25, 2024

Fantastic follow thru. Technician arrived on time and completed the service I. The parking lot of my office. Was incredibly convenient and the job was done as promised. More

by DOUG VAN ORDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're delighted to hear that our technician provided timely service at your office's parking lot and that it was convenient for you. At Folsom Lake Ford, we strive to meet our customers' needs, and it’s wonderful to know we succeeded in your case. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

I love the mobile service; that's so much better than having to bring the car in especially in this instance (recall). More

by Posey30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you love our mobile service. At Folsom Lake Ford, we strive to make things as convenient as possible for our customers, especially during important situations like recalls. We appreciate your feedback and look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

James is awesome! We were very happy with our service, the staff and highly recommend. More

by THEFIVEHOOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you! We’re thrilled to hear that you had such a positive experience with us at Folsom Lake Ford. Your kind words about our staff and service mean a lot to us. We appreciate your recommendation and look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

need work on customer service, they are rude. i know they are overwhelmed but car is a vital for everyone More

by kiwanen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skye Mascadri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your concerns regarding our customer service and appreciate you bringing this to my attention. At Folsom Lake Ford, we strive to provide exceptional service, and your insights are valuable in helping us improve. If you would like to discuss your experience further, please feel free to reach out to me directly. We appreciate your understanding and hope to better serve you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 24, 2024

The team was amazing got my car fixed fast and great customer service. Skye is an amazing person to work with. More

by CARL1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that Skye provided you with excellent service. We pride ourselves on delivering fast and friendly service to our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 22, 2024

Brigitte was fantastic as usual. Thank you to Wayne "Shuttle driver", Tom Zraick, Robby Zepponi, Dan Frye and Chuck the parts manager. Not to forget there is a new cashier (sorry I f More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte, Dan, Chuck, Robbie, Tom, Wayne
Dec 24, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that our team at Folsom Lake Ford, including Wayne, Tom, Robby, Dan, Chuck, and our new cashier, provided you with fantastic service. It’s great to know that our efforts are appreciated, and I'm grateful for your loyalty even when there are other options nearby. I wish you a Merry Christmas and look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 21, 2024

Lacey Payton, our Quicklane Advisor, was very helpful and made sure the service was performed as requested. We've always been impressed with the personnel at Folsom Lake Ford. More

by Psarellana
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Dec 24, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Lacey, our Quicklane Advisor, provided you with such helpful service. It's great to know that our team at Folsom Lake Ford continues to impress you. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 20, 2024

They found rodent damage, wires chewed on, but when I looked under the hood I saw a wire that appeared to be chewed. Maybe it wasn’t chewed through enough to replace. I don’t know. More

by V_LEPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know any names
Dec 23, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. We understand your concerns regarding the rodent damage and the chewed wire you noticed. At Folsom Lake Ford, we take these matters seriously to ensure the safety and reliability of your vehicle. If you have any further questions or would like assistance addressing this issue, please feel free to reach out to us directly. We appreciate your feedback! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

December 19, 2024

Great service . Thank you Lacy and Jim. Appreciate your help with my 2000 F350 crew cab. More

by JOHN.MILES66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy and Jim
Dec 21, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave such a wonderful review, John! We're thrilled to hear that you received great service from Lacy and Jim at Folsom Lake Ford. It’s always a pleasure to assist with your 2000 F350 crew cab. We appreciate your support and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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