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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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November 26, 2024

Routine oil change and service but as always Brigette takes the best of care in keeping me informed on progress and stays on top of things. More

by TPowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Brigette provided you with exceptional service during your routine oil change and service. At Folsom Lake Ford, we take pride in keeping our customers informed and ensuring a smooth experience. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

Mr. Willis was very knowledgable, professional, and extremely helpful!! While waiting for routine maintenance to be completed, Mr. Willis went over new tire options an costs, was not over-selling some More

by RICHSOAPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Mr. Willis at Folsom Lake Ford. It's great to know that his professionalism and knowledge made your routine maintenance visit enjoyable while also providing valuable insights on tire options. We appreciate your kind words and hope to see you again soon for any of your automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

This dealership is the only place I trust to do my service and maintenance because they always perform quality work More

by LACEY BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your trust in Folsom Lake Ford for your service and maintenance needs. It's great to hear that you consistently experience quality work from our team. We look forward to seeing you again for your next service visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 26, 2024

MY 10,OOO MILE CHECKUP WAS DONE IN A REASONABLE TIME. I WAS OFFERED REFRESHMENTS AND WAS MADE COMFORTABLE WHILE I WAITED. More

by CFLARSEN70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your 10,000-mile checkup at Folsom Lake Ford was completed in a reasonable time and that you were made comfortable while waiting. We strive to offer the best service and refreshments for our customers. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 25, 2024

Service was great as usual. I’ll never answer another survey if you insist on sending cookies to track me from dealer rater. Good bye. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku
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Nov 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that you had a great experience with our service at Folsom Lake Ford. I respect your decision regarding surveys and appreciate you taking the time to share your thoughts. If you have any further concerns or need assistance, feel free to reach out. I hope to see you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 24, 2024

Jim Z is awesome! I've been experiencing an annoying whistling noise coming from the passenger side door of my vehicle that started shortly after I first bought it. It More

by HKMORAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim "Z" Zerkovich
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Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience at Folsom Lake Ford. It’s great to know that Jim was able to address and resolve the whistling noise issue in your vehicle with such persistence. We truly appreciate your loyalty and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 24, 2024

excellent for the warranty work, provided a free oil change, communication between Nick and the parts department needs improvement from the parts department More

by PEPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that you had an excellent experience with the warranty work and appreciated the free oil change at Folsom Lake Ford. We also value your input regarding communication between Nick and our parts department and will ensure it is addressed. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

FOLSUM LAKE FORD IS THE BEST DEALERSHIP. JAMES WILLIS IS THE BEST SERVICE MANAGER. END OF STORY HANDS DOWN OVER AND OUT! More

by MATTDOGGMDOGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMES WILLIS
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Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had such a great experience at Folsom Lake Ford and that James made a positive impact. Your kind words mean a lot to us. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

James Willis was about the best experience I have ever had at any dealership I will continually be coming back to Folsom Lakeford because of James. I am not a family member or neighbor just a very satisf More

by GLENDA432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James willis
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Nov 26, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with James at Folsom Lake Ford. It’s wonderful to know that he was able to meet your needs efficiently. We look forward to welcoming you back in the future. Your satisfaction means the world to us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 23, 2024

Great service, easy to drop off and use the shuttle service and pickup on a work day. More

by KELLY.M.BURHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service and found our shuttle option convenient during your workday. At Folsom Lake Ford, we strive to make every visit seamless for our customers. We look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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