Folsom Lake Ford - Service Center

Excellent customer service by Luis. Kept me updated through the hole process during the repairs. Luis went out of his way to get me a loaner vehicle also. Vehicle was completed as promi Kept me updated through the hole process during the repairs. Luis went out of his way to get me a loaner vehicle also. Vehicle was completed as promised. Thank you Folsom Ford. The years of Excellent service are why we keep coming back to you. Thank you to everyone involved. More

Everyone from my initial call, to my service advisor & technicians were super professional and courteous. They listened to my needs and exceeded my expectations. The customer service provided was greatly technicians were super professional and courteous. They listened to my needs and exceeded my expectations. The customer service provided was greatly appreciated. More

Very helpful personnel, clean facilities, excellent waiting area, refreshments were offered at no charge, appointments available online. James Willis was my advisor. He was very thoughtful and patien waiting area, refreshments were offered at no charge, appointments available online. James Willis was my advisor. He was very thoughtful and patient. Walked me to the waiting area, advised me of the refreshments that were available and even walked me to my car. Very nice clean cut young man. More

Basic oil change visit; efficiently done, pleasant and informative Quicklane advisor, James Willis. Comfortable waiting room. Reasonable price. The environmentalist in me just wishes there wasn't so mu informative Quicklane advisor, James Willis. Comfortable waiting room. Reasonable price. The environmentalist in me just wishes there wasn't so much paper involved in such a simple task. I got 7 pages and the cashier had about the same. Cant all the documentation be handled electronically these days. Good experience overall though. More

Everyone at the dealership was very nice and helpful and there were a lot of vehicles to choose from we ended up getting a vehicle different than what we first thought we wanted a higher level there were a lot of vehicles to choose from we ended up getting a vehicle different than what we first thought we wanted a higher level More

Great Job on fixing my electric window and servicing my car. Not sure why the window cost over $200.00 dollars. car. Not sure why the window cost over $200.00 dollars. More

Always responsive to our requests & service! James Fuhs ensures our Edge SEL service needs are met according to our requests.👍 James Fuhs ensures our Edge SEL service needs are met according to our requests.👍 More

Wonderful experience. The paperwork was ready when I arrived. The work was completed well in advance of what they told me. Your rating system though leave something to be The paperwork was ready when I arrived. The work was completed well in advance of what they told me. Your rating system though leave something to be desired. I did not work with James. More

James was very prompt. He explained everything in a way that was easy to understand. He let us know that our tires were starting to get warn and gave us a printout of pri He explained everything in a way that was easy to understand. He let us know that our tires were starting to get warn and gave us a printout of pricing.. More