Folsom Lake Ford - Service Center

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a free wash. Thanks Folsom Lake Ford!! More

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a free wash. Thanks Folsom Lake Ford!! More

Everyone here at this dealership is very friendly and helpful. I have no complaints about personnel. Product quality is a very different story. helpful. I have no complaints about personnel. Product quality is a very different story. More

Had an appointment at 10:30 waited till 1:00 my vehicle never was looked at! never was looked at! More

I had my call in for a regular maintenance back in February and then a week or so later I got a call about a recall that I needed to get taken care of. I ended up having multiple recalls on my truck a February and then a week or so later I got a call about a recall that I needed to get taken care of. I ended up having multiple recalls on my truck and I am disappointed that for a regular maintenance’s service that recalls are not checked as part of the service. When I called to schedule for my recalls, I also had an error about my electric system come up and needed to get that checked too. It took me over 30 minutes, being bounced between different departments, being hung up on, no one picking up the phone, no one could really tell me what the electrical system error was even when I gave them the error message I got. Eventually, I had someone tell me that they would look into the error and call me back, but no one ever did. When I got my email notification about my upcoming appointment, I rescheduled my original date and added notes to my appointment. Part of my notes was please call me and I checked the option to call me. No one did. This experience was horrible. At this point, I would have a hard time recommending this place to anyone. More

The service when getting checked in was awesome. I need to go and he can’t remember name. Was super helpful. I need to go and he can’t remember name. Was super helpful. More

Getting my car checked in and answering all my questions from light bulb to ordering new tires was very well managed. An explanation of the final details and payment thorough. Thanks for all you do. from light bulb to ordering new tires was very well managed. An explanation of the final details and payment thorough. Thanks for all you do. More

Luis checked me in quickly and took down all the problems I was having with my 2022 F150. The service department fixed the problems it could find a cause for but wasn't able to fix some of the problems. Over I was having with my 2022 F150. The service department fixed the problems it could find a cause for but wasn't able to fix some of the problems. Overall, they did a good job. More

“K” is an amazing advisor. Always greets us, knows our name, and knows why we’re there. He is very honest to explain what is and is not under warranty etc. he’s the reason Always greets us, knows our name, and knows why we’re there. He is very honest to explain what is and is not under warranty etc. he’s the reason we drive an hour passing 3 other dealerships on our way. More

Jay Ford is always helpful and communicates with us every step of the way. Highly recommend him as a service person. step of the way. Highly recommend him as a service person. More