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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,630 Reviews

1,630 Reviews of Folsom Lake Ford - Service Center

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July 14, 2025

My service was exceptional. I really appreciate the way Folsom Ford conducts their business and customer service. More

by russheinz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Russ! I truly appreciate your feedback and am thrilled to hear that you had an exceptional experience with us at Folsom Lake Ford. Our team works hard to provide top-notch customer service, and it's wonderful to know it made a positive impact. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Well all the staff is friendly and helpful. The dealership itself is very clean. Now , the Service/ Quicklane Advisor James Willis he's the best very friendly and walked us through every charge More

by brcollett84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis, outstanding
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our staff, especially James. It's fantastic to hear that he provided you with friendly and thorough service during your visit. We take pride in keeping Folsom Lake Ford clean and welcoming for our customers. Thank you for recommending us, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Jim Veilleux, excellent Tire Sale service. ................... x x x x x x x x x x x x x x More

by KBARMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your 5-star review! We’re thrilled to hear that you had an excellent tire sale service at Folsom Lake Ford. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Luis makes coming to Folsom Lake Ford a pleasure. His knowledge and professionalism make service a pleasure. More

by GARLAND90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Legarda
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Luis made your experience at Folsom Lake Ford enjoyable with his knowledge and professionalism. We truly appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2025

This is the second vehicle that I have purchased from Folsom Lake Ford,and I am still happy More

by MICHAELAKARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Jul 12, 2025 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your second vehicle purchase, Michaela! We're thrilled to hear that you are still happy with your experience. I appreciate your support, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2025

The service itself was good. I didn’t appreciate hearing the shuttle driver express his political opinions by saying we should our grizzly bears at the border… very inappropriate More

by CHADGUYINSAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2025 -

Folsom Lake Ford responded

Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience with our service, but I understand your concerns regarding the shuttle driver’s comments. At Folsom Lake Ford, our team strives to maintain a professional environment for our customers. We also appreciate your suggestion about the 30k service. It's important to us that our customers are informed about necessary maintenance, and we will work on improving our communication in that regard. Please feel free to reach out to me directly if you have any further questions or concerns. Thank you for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2025

Service was excellent however I was put on hold for 15 minutes waiting to request to get my ride Way too long to wait. Wayne was there very ptompt More

by RUPPERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Ruppert! I'm glad to hear you received excellent service from Wayne at Folsom Lake Ford. I appreciate your patience during your wait time and understand that 15 minutes can feel quite long. Your experience is important to us, and we'll consider your comments to improve our service. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 11, 2025

Recall items on two different vehicles was handled great. easy drop off and pick up. More

by RANDYW6735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're glad to hear that your experience with the recall items for your vehicles was smooth with easy drop-off and pick-up. At Folsom Lake Ford, we strive to provide efficient service for all our customers. We hope to see you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 11, 2025

Friendly. Excellent communication. Service completed in timely fashion. Not much else to say. 15 Words. More

by RRINELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Folsom Lake Ford responded

Thank you for the positive feedback! We're glad you had an excellent experience at Folsom Lake Ford. We appreciate your support and look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2025

Nick my service writer was excellent. Very prompt service and personal attention. Car was ready when promised More

by SFRONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Jul 11, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm excited to hear that you had an excellent experience with our service team at Folsom Lake Ford. It's great to know that you appreciated the prompt service and personal attention. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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