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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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November 22, 2024

Sale was quick and easy and staff was great and friendly . I will highly recommend to others More

by Rajveer singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazar, conor
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Nov 25, 2024 -

Folsom Lake Ford responded

Thank you, Rajveer, for your wonderful review! I'm thrilled to hear that your sale experience at Folsom Lake Ford was quick and easy, and that our staff made a positive impression. Your recommendation means a lot to me. I look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Dave was very friendly and professional. Got the job done quickly and efficiently as promised More

by UAWLADYBUG
Recommend Dealer
Yes
Employees Worked With
Dave
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Nov 25, 2024 -

Folsom Lake Ford responded

I appreciate your kind words about Folsom Lake Ford and our team. It's great to hear that you had a positive experience and that Dave provided friendly and efficient service. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Jay ford was great in keeping us informed of the repairs needed and progress of the repair work. More

by cfiingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay ford, 5stars service rep.
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Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I appreciate you taking the time to share your experience with Jay at Folsom Lake Ford. It’s wonderful to hear that he kept you well-informed throughout the repair process. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Was treated well and very promptly after I arrived for my appointment. My service Rep Bridget was wonderful. I would definitely recommend the dealer to family and friends. Thank you. More

by KEVINJBOONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Report | Print
Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with us at Folsom Lake Ford and that Bridget provided wonderful service. Your recommendation means a lot to me. I look forward to welcoming you and your family and friends back soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Superb service from the moment I pulled up. My car was being serviced for a recall notice. I made my appointment. When I got there the service advisor pulled up all recalls on my vehicle and ga More

by tracy.eltagonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for sharing your wonderful experience with us! I'm thrilled to hear that you received superb service during your recall appointment at Folsom Lake Ford. Our team strives to provide clear communication and a hassle-free experience, so it’s great to know that we met your expectations. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 22, 2024

Service was provided on a timely basis, they were efficient and professional. I was satisfied with this visit More

by JAWATSON0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that your service experience at Folsom Lake Ford was timely, efficient, and professional. Your satisfaction means a lot to me. I look forward to seeing you again on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

I am happy with the service center and my service representative Nick you should give him a raise More

by MMUNOZ81356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a positive experience with our service center and that Nick provided excellent service. I appreciate your feedback, and I'll make sure to pass your compliment along. I hope to see you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Louis in the service department was super, super helpful, thank you so very much for the help! More

by CLITTLETWO
Recommend Dealer
Yes
Employees Worked With
Louis
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Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Louis in our service department provided you with such great assistance. At Folsom Lake Ford, I strive to deliver exceptional service, and it's wonderful to know that we met your expectations. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 21, 2024

Great service and communication. Job was well done on time as promised. Louis was awesome to work with. More

by LANSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
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Nov 22, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service and communication at Folsom Lake Ford. It's fantastic to know that Louis made your experience enjoyable and that the job was completed on time as promised. I appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 17, 2024

I have purchased several cars from Folsom Lake Ford. I have also used the service department for many years and always have had a positive experience. More

by SHARPER662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Nov 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you have consistently had positive experiences with both purchasing cars and using our service department at Folsom Lake Ford. Your loyalty means a lot to us, and we look forward to assisting you again in the future. If you have any questions or need assistance, don’t hesitate to reach out! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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