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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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November 12, 2024

Bridget is my go to person in the service department and has been for many years. More

by jamescotten447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Nov 14, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your loyalty and I am delighted to hear that Bridget has consistently provided excellent service for you. At Folsom Lake Ford, I strive to offer the best experiences, and it's wonderful to know that Bridget has been a valuable part of that. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 12, 2024

Excellent customer service with wonderful environment…. . I love Folsom lake ford… friendly and super clean More

by RIZWAN.ALI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I truly appreciate your positive feedback about the excellent customer service and the welcoming environment at Folsom Lake Ford. I'm thrilled to hear you loved your experience and noticed our commitment to cleanliness. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 11, 2024

Everything went very smooth. Jim called right away when teuck was done. Very happy. Sone More

by fb69lvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! We're thrilled to hear that everything went smoothly with your truck and that Jim was able to assist you promptly. Your satisfaction means a lot to us at Folsom Lake Ford. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Friendly staff. Helpful with any questions you may have. They strive to make your visit as easy as possible. More

by KUROPIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback about our friendly staff and their commitment to making your visit to Folsom Lake Ford as easy as possible. We're here to help, so please don’t hesitate to reach out if you have any more questions. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Thank you for servicing my vehicle within hours of it not starting up at home! More

by melmennucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z.
Report | Print
Nov 13, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We at Folsom Lake Ford are thrilled to hear we were able to service your vehicle quickly and get you back on the road. We appreciate your trust in us and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

With great communication with my service advisor K I was able to get all my issues resolved. I do think that the relationship with your service advisor is underestimated to het the service that you need. Th More

by cswanz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor K
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I'm thrilled to hear that K provided great communication and helped resolve your issues at Folsom Lake Ford. We appreciate your insights on the importance of the service advisor relationship, and we will certainly consider your suggestion regarding appointment notes. We strive to provide the best possible service and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 10, 2024

Folsom lake Ford takes care of there customers, top notch servicing all your needs, completed when promised More

by RBAXTER3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Nov 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Folsom Lake Ford met your needs with top-notch service. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

Bridgett is the most pleasant service agent I’ve ever had contact with. She is a good representative of the agency. More

by GHOWARD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with our service agent. At Folsom Lake Ford, we pride ourselves on providing excellent service, and it's great to know that Bridgett exemplifies that commitment. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

My service was quick and everyone was very friendly and polite. It was worth the drive from Roseville. More

by LBAR384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you found our service to be quick and our team friendly and polite. At Folsom Lake Ford, I strive to make every visit worthwhile, and I appreciate you making the drive from Roseville! I look forward to seeing you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

November 09, 2024

In credible staff and service,I recommend them to all my family & friends. Quick and easy More

by RYCHCIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our staff and service at Folsom Lake Ford. Your recommendation to family and friends means a lot to me. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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