Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,652 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
View All Hours

1,652 Reviews of Folsom Lake Ford - Service Center

Sort by
February 13, 2025

I went to this dealer b/c this was warrantee work, otherwise I would go to a local mechanic More

by richarddwright2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name…..
Report | Print
Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Richard. At Folsom Lake Ford, we strive to provide the best care possible for all of our customers, and are disappointed to hear that your experience may not have reached the level of service we strive to achieve. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your input. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 13, 2025

Due to Jim Z, Ford Service, found problems and got her fixed… Thank you Jim for all your help…Problem solver, the best. Thank you Jim Shipley More

by SHIPLEY.JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z , my service adviser
Report | Print
Feb 14, 2025 -

Folsom Lake Ford responded

Thank you, Jim! We greatly appreciate your kind words and are thrilled to hear that Jim Z was able to assist you effectively. At Folsom Lake Ford, we pride ourselves on providing excellent service and problem-solving for our customers. We look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 13, 2025

Nick in Service Department was so helpful! !! Kept us informed and listened to our concerns. More

by okrigbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
Report | Print
Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Nick in our Service Department was able to assist you and keep you informed. At Folsom Lake Ford, we strive to ensure our customers feel heard and valued. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 11, 2025

I had a good experience with the check-in of the vehicle, completion of the service at the expected time, and information on what the extended maintenance plan includes. More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience with the check-in process, timely completion of service, and clarity on the extended maintenance plan. At Folsom Lake Ford, we strive to provide excellent service and information to our customers. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 11, 2025

Great service! Was able to schedule n appointment in reasonable amount of time. No wait upon arrival. James was great answering my questions before and afterwards More

by SPOR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience at Folsom Lake Ford. It’s fantastic to hear that James provided you with exceptional service and that everything went smoothly with your maintenance appointment. We strive to ensure our customers feel well cared for, and it’s great to know we hit the mark with you. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 09, 2025

Great service by Dave Laughlin. Took care of the issue. Without any problems. Was very pleased and grateful More

by KIMMER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin and Linda Carpenter
Report | Print
Feb 11, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Dave at Folsom Lake Ford. It's wonderful to know he took care of your issues smoothly. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 07, 2025

Communication from the service advisor was great. And now my truck is in tip top shape thanks to Folsom Lake Ford. More

by DMSCHOORL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that the communication from our service advisor was great and that your truck is now in tip-top shape. I appreciate your trust in Folsom Lake Ford and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 07, 2025

James Willis provided outstanding service. He was personable,professional, and friendly. He clearly stood out well above the rest of the service department I dealt with. More

by Stevenstenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Report | Print
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about the outstanding service you received from James at Folsom Lake Ford. I'm delighted to hear that he made such a positive impression. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 07, 2025

Sacramento State Aquatic Center - Fleet Truck Purchase - Working with Rychard Rosado, was a very professional experience. He has patient while we got all the required signatures. We will definitely do Fle More

by btdulgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rychard Rosada
Report | Print
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had such a professional experience with Rychard during your fleet truck purchase at Folsom Lake Ford. It's great to know that his patience made the process smoother for you. I appreciate your trust in us and look forward to assisting you with future fleet purchases! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
February 07, 2025

Very friendly service rep. He was able to help us get some issues sorted out with our warranty and get things fixed. We will be returning for all of our service needs. More

by SARAH.ARNOLD24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Report | Print
Feb 10, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that our service representative was able to assist you with your warranty issues. At Folsom Lake Ford, I strive to provide friendly and effective service. I look forward to seeing you again for all your service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

More
1
...
31
32
33
...
166