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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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October 29, 2024

I had great experience last Saturday and James Willis is a huge help for me More

by KIM.LOVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
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Oct 31, 2024 -

Folsom Lake Ford responded

Thank you for sharing your wonderful experience! I'm thrilled to hear that James was able to assist you so effectively. At Folsom Lake Ford, we pride ourselves on providing great service, and it's rewarding to know we met your expectations. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 28, 2024

excellent service, prompt high quality repairs a loner. Jay Ford Is great. He is a professional. More

by JMSG333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
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Oct 30, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We are thrilled to hear that you had an excellent experience with the service at Folsom Lake Ford. It's great to know that Jay made a positive impact with his professionalism. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 28, 2024

Always accommodating and helpful, love Fored and love Luis Leagarda. He is one of the most knowledgable and sweet agents in the entire department. Thanks for taking care of me!!!!!!! More

by DONSUTTERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Oct 30, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your positive feedback about Folsom Lake Ford, and we're thrilled to hear that Luis provided you with such excellent service. We strive to make every experience enjoyable, and it’s wonderful to know we succeeded with you. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 27, 2024

I have gone to Luis Legarda for over 10 years and he has always given me exceptional customer service. I will be sad if he ever retires. More

by MELISSA8381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis legarda
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Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that Luis has provided you with exceptional service over the years. He truly is an asset to Folsom Lake Ford, and I appreciate your loyalty. I hope to continue serving you for many more years to come! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 27, 2024

The work on both vehicles was completed quickly and the staff were all friendly and courteous. More

by LEEASKIM
Recommend Dealer
Yes
Employees Worked With
Jim v.
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Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that the work on both vehicles was completed quickly and that you found our staff to be friendly and courteous. At Folsom Lake Ford, I strive to provide the best service possible. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 27, 2024

Great customer service advisor Jaye Ford and is talented and more experienced. Good take care. More

by PASCAL.KABWIKA
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I am thrilled to hear that you had a great experience with our customer service advisor, Jaye. At Folsom Lake Ford, we pride ourselves on providing exceptional service, and it's great to know Jaye made a positive impact. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 27, 2024

Great work and got my vehicle repaired quickly and correctly. Always a good experience with this service center. More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with our service center and that your vehicle was repaired quickly and correctly. I appreciate your trust in Folsom Lake Ford, and I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 27, 2024

The service here is always top notch. The staff prioritize the customer experience. I would highly recommend Folsom Lake Ford. More

by KYLE.PETERSON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that you consistently experience top-notch service at Folsom Lake Ford. Our team works hard to prioritize the customer experience, and your recommendation means a lot to me. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 26, 2024

I took my Explorer for service with Bridgette. She checked for any recalls and had my vehicle in and out of there quickly and efficiently. I was advised of the findings and options explained. More

by JBELL56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette Karen
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Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that Bridgette provided you with quick and efficient service for your Explorer. We pride ourselves on keeping our customers informed and ensuring a smooth experience at Folsom Lake Ford. I look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 26, 2024

My service was quick and easy! Very professional staff! I will be bringing my car back for future services. More

by SUSAN_M35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm thrilled to hear that your service at Folsom Lake Ford was quick and easy, and that our professional team made a positive impression on you. I look forward to assisting you with your car's future services. See you soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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