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Folsom Lake Ford - Service Center
Folsom, CA
1,494 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,494 Reviews of Folsom Lake Ford - Service Center
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October 21, 2024
I wanted to take a moment to acknowledge the fantastic service provided by Dave my Ford service rep (he has the first office when entering service). He is always efficient, pleasant, and professional when service provided by Dave my Ford service rep (he has the first office when entering service). He is always efficient, pleasant, and professional when I bring in my vehicle for service. Every time I interact with him, he has a smile on his face, and I truly appreciate his dedication and follow-through. He consistently makes the experience positive. That said, I would like to offer a couple of suggestions. While I know it’s beyond Dave’s control, I feel the technicians could be a bit more attentive. For instance, during my last visit, a multi inspection sheet wasn’t filled out and the little sticker that’s in the upper windshield of my next oil change has been missed twice. Additionally, I think the cashier department could benefit from some improvements in customer service to help make clients feel more welcome. Otherwise, if it was not for that I would give a five star. More
by ORLENABUCHER
Verified CustomerEmployees Worked With
Dave in ford service
October 21, 2024
Yesterday, Service Advisor “K” provided courteous and efficient Quick Lane service for my 2010 F150. Always quality and satisfactory service. efficient Quick Lane service for my 2010 F150. Always quality and satisfactory service. More
by b737pic@yahoo.com
Employees Worked With
Robbie Zepponi, Service Department Mgr, and Service Advisor K Gaisie
October 20, 2024
IT WAS GOOD, BRENDA WAS PLEASANT & HELPFULL WORK WAS DONE AS PLANNED AND DONE RIGHT ONLY PROBLEM WHEN GOT HOME BIG BLACK OIL ,OR GREASE WAS ON THE DRIVER SIDE FLOOR CARPET, OTHER WISE ALL WAS GOOD,BREN DONE AS PLANNED AND DONE RIGHT ONLY PROBLEM WHEN GOT HOME BIG BLACK OIL ,OR GREASE WAS ON THE DRIVER SIDE FLOOR CARPET, OTHER WISE ALL WAS GOOD,BRENDA ALSO GOT ME DISCOUNT ON THE WORK DONE More
by JIMMYJENECKE
October 20, 2024
Very good service and followup by the staff. Appreciated the quick finish to my service needs. Appreciated the quick finish to my service needs. More
by RTHAYER2
Employees Worked With
October 20, 2024
In and out love it. Got me on my way. Made an appointment. Always fast Got me on my way. Made an appointment. Always fast More
by SKIOVOE
Employees Worked With
October 19, 2024
Nothing more to say please, in future reviews as in this one, my review says it all with the multiple part. one, my review says it all with the multiple part. More
by DICKFAIRTY
Employees Worked With
October 19, 2024
The Service Advisor kept me informed of the work performed on my vehicle and I was very happy with the outcome. My new Expedition had a defective microphone. performed on my vehicle and I was very happy with the outcome. My new Expedition had a defective microphone. More
by WORLDESCAPE
Employees Worked With
Jay with the Service Department.
October 18, 2024
Always friendly associate to great you as you walk in. Nice waiting area with variety of refreshments. Lots of Ford merchandise to look at while you wait. Nice waiting area with variety of refreshments. Lots of Ford merchandise to look at while you wait. More
by kendra Roberts
