Folsom Lake Ford - Service Center

The Service Advisor kept me informed of the work performed on my vehicle and I was very happy with the outcome. My new Expedition had a defective microphone. performed on my vehicle and I was very happy with the outcome. My new Expedition had a defective microphone. More

Nothing more to say please, in future reviews as in this one, my review says it all with the multiple part. one, my review says it all with the multiple part. More

Always friendly associate to great you as you walk in. Nice waiting area with variety of refreshments. Lots of Ford merchandise to look at while you wait. Nice waiting area with variety of refreshments. Lots of Ford merchandise to look at while you wait. More

Louis was amazing and great communication! !! I will not take my truck anywhere else as long as Louis is there. !! I will not take my truck anywhere else as long as Louis is there. More

Tommy seemed to be more worried about protocol and procedure than of the customers needs. Although, this is not necessarily a bad thing, the experience felt too political. He laughed a few times durin procedure than of the customers needs. Although, this is not necessarily a bad thing, the experience felt too political. He laughed a few times during the conversations at my concerns which made me feel unappreciated as a customer. Don’t get me wrong, he was very good at his job, but keep in mind the one and only reason I bought from Folsom Lake Ford because I believed, and still do, that they care about their customers. Even though this experience less than desirable, I would still give 5 stars to Tommy and the Team. This is the second Transmission and the second time the CV joints went out within 50k miles and i think if this type of thing happens over and over Folsom Lake should allow their loyal customers to drive loaners rather than the burden of getting a rental. This would go a long, long way making customers feel like family. More

The service rep that helped me was fantastic. He took very good care of me and made sure my vehicle as done in a timely manner. He took very good care of me and made sure my vehicle as done in a timely manner. More

Jaye was very professional and a pleasure to work with. I would definitely ask for him in the future. I had a problem with the scheduling desk and Jaye made it work. I would definitely ask for him in the future. I had a problem with the scheduling desk and Jaye made it work. More

Service was professional and on time. Service manager made sure they searched for the leak but confirmed they could not find it. be great if coffee maker worked Service manager made sure they searched for the leak but confirmed they could not find it. be great if coffee maker worked More

Tony was very helpful when I got my mustang serviced for the first time. Went out of his way from having me spend $50 on an uber and told me that my mustang will be ready sooner than we thought. the first time. Went out of his way from having me spend $50 on an uber and told me that my mustang will be ready sooner than we thought. More

The service is always complete, based on a solid analysis, and the pricing was fair. analysis, and the pricing was fair. More