Back

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

Sort by
April 19, 2025

Ford employees picked up my Maverick in the morning for recall/1 year service and brought it back in the early afternoon. I'm very satisfied with the service, More

by BLUEOAKBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Folsom Lake Ford responded

Thank you so much for your feedback! We're pleased to hear that you are satisfied with the service on your Ford Maverick. At Folsom Lake Ford, we strive to provide efficient and quality service to all our customers. We appreciate you and look forward to assisting you againsoon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Friendly staff and quality work. We have used Folsom Lake Ford for all our service on our F150. More

by CROZIERFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We're glad that you've had a positive experience with our friendly staff and quality work. We truly appreciate your continued trust in us for all your Ford F-150 service needs. Looking forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Everybody at this location is very kind and ready to assist. They have always taken very good care of my vehicle. More

by NICKI.FAIRBANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Nicki! I truly appreciate your feedback and am delighted to hear that our team at Folsom Lake Ford has consistently provided you with excellent service for your vehicle. We look forward to seeing you again and assisting you in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Great experience, the salesperson was very helpful. I enjoyed the coffee and the waiting area was very nice. More

by ASHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for your review! I'm so glad to hear that you had a great experience at Folsom Lake Ford. It’s great to know that our salesperson was helpful and that you enjoyed our coffee and waiting area. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

Worked with salesperson Anthony Civello to find my Lariat. He was excellant and worked hard to find just the right Lariat I wanted. He kept me informed thoughout the process. When I recieved my Maveri More

by LDBIEHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Civello, Sales
Apr 20, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! It’s fantastic to hear that Anthony provided you with such excellent service while helping you find your Lariat. I'm thrilled that you felt informed and comfortable with your new Maverick’s features. At Folsom Lake Ford, we strive to offer friendly and quality service, and it sounds like Anthony truly exemplified that. We appreciate your feedback and look forward to seeing you again for your future car needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2025

Good professional service. I created the appointment online. i was met at the appointed time and the service was performed professionally and in a timely manner. The staff wa More

by carrascoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Apr 16, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience at Folsom Lake Ford. Our team strives to provide professional service, and it's great to know that your appointment went smoothly and that our staff was friendly and helpful. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2025

The service advisor went above and beyond. They provide drinks and snacks while you wait. More

by smfenste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name was K (for short)
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service advisor went above and beyond to make your visit enjoyable at Folsom Lake Ford. Providing drinks and snacks is just one of the ways we aim to enhance our customers' experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2025

Folsom Lake Ford Service has consistently provided excellent care for my vehicles. Service Manager Mike Z. is outstanding—knowledgeable, kind, considerate, and incredibly helpful. I am grateful for th More

by NJSINGSLEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Z
Apr 16, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our Service Manager Mike Z. and the consistently excellent care you receive at Folsom Lake Ford. It's our goal to provide knowledgeable and considerate service, and we're thrilled to hear that Mike has been a great help to you. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Folsom Lake Ford is the best dealership I've ever delt with! They're service department is amazing and the quality of work is top notch! More

by DAVIDBUDMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Archie Schuster and David Laughlin
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, David! We truly appreciate your kind words about our service department and the quality of work at Folsom Lake Ford. We’re thrilled to hear that you had such a positive experience. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Staff was friendly but interior “lounge” was dreadful. Parking lot is crowded and confusing. They need clear signage. More

by z.richardson07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. We appreciate your compliments on our friendly staff at Folsom Lake Ford. We understand your concerns regarding the lounge and the parking situation. Your insights are valuable, and we will take them into consideration as we strive to improve our facilities. If you have further suggestions, please feel free to reach out to us directly. Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

...
4
...