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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,505 Reviews

1,505 Reviews of Folsom Lake Ford - Service Center

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April 29, 2025

James was very prompt. He explained everything in a way that was easy to understand. He let us know that our tires were starting to get warn and gave us a printout of pri More

by silntwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Folsom Lake Ford responded

Thank you, for your wonderful review! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's our goal to ensure everything is clear and that our customers are well-informed about their vehicle's needs. We appreciate your feedback and look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 27, 2025

Great service. Easy, convenient and fast. Would recommend coming here for services vice and parts More

by BACKDAVID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We truly appreciate your kind words about the great service you received at Folsom Lake Ford. It's fantastic to hear that you found our service to be easy, convenient, and fast. We look forward to seeing you again for any future service or parts needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2025

Service response and timely communications with Nick have been excellent. He has always provided excellent customer service! More

by RIVERCHUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Nick provided you with excellent service and timely communication. At Folsom Lake Ford, we strive to ensure our customers have a great experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2025

Excellent customer service. Always goes above and beyond my expectations. Jay Ford service writer has the customers best interest. I highly recommend Folsom Lake Ford. More

by GLENRDELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Glen! We’re thrilled to hear that you had an excellent experience with our customer service and that Jay went above and beyond for you. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

I brought my truck in for an oil change, and it was taken care of as quickly as possible. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your positive feedback! We're glad to hear that your oil change was handled quickly at Folsom Lake Ford. We strive to provide efficient service for all our customers. We appreciate your support and look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

Luis is the best. Always great to get help from Luis and the whole department. More

by GK16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Luis and our team provided you with great assistance at Folsom Lake Ford. We appreciate your support and look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2025

J Ford my service rep took excellent care of me and got my truck done when he promised More

by GARYMARYNOVAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Apr 26, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm thrilled to hear that J took excellent care of you and delivered your truck on time. We appreciate your business and look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

The fleet service department is dials and on task. Too bad the regular service department can’t handle simple oil changes. It a bit crazy how bad the regular service department is, they need the fleet More

by MYREALTORKRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan in Fleet is an asset to the company
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the regular service department. At Folsom Lake Ford, we are committed to providing high-quality service, and your insights will help us improve our operations. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

I was in and out in under a 1/2 hour. The service department solved my problem without any fuss and even showed me exactly what was the problem with photos. Excellent customer service. Hi More

by denniswade123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review, Dennis! We're glad to hear that you were in and out in no time and that our service department was able to solve your problem efficiently, even providing photos for clarity. At Folsom Lake Ford, we strive to deliver excellent customer service, and your recommendation means a lot to us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

Excellent customer service and price. I bring my truck to Folsom Lake Ford exclusively now after experiencing nothing but top tier service. The staff is very friendly and the price is low More

by NickB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Nick! We're thrilled to hear that you have had such a positive experience with us at Folsom Lake Ford. Providing excellent customer service and competitive pricing is our priority, and it's great to know that you're enjoying our team and efficiency. We look forward to continuing to serve you and your truck in the future! Please feel free to share your experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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