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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,501 Reviews

1,501 Reviews of Folsom Lake Ford - Service Center

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October 14, 2024

The service was exceptional as it always is with Brigitte. She ensures that I am taken care of and updated on truck More

by RLLHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
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Oct 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had an exceptional experience with Brigitte at Folsom Lake Ford. She truly goes above and beyond to ensure our customers are well taken care of. I appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 14, 2024

Awesome service experience. Got me out quickly with polite and helpful staff. Thanks Tommy. Definitely recommend Folsom Lake Ford to everyone. More

by RTUHREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Nares.
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Oct 16, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had an awesome service experience at Folsom Lake Ford. Our team, especially Tommy, is dedicated to providing polite and helpful service to all our customers. Your recommendation means a lot to me, and I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 13, 2024

My service manager could not have been more courteous, polite, extremely helpful and very professional. I’ve kept his business card and plant call upon him the next time I need service. More

by MCMILLEN2B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our service manager at Folsom Lake Ford. We appreciate you keeping their card for future needs and look forward to assisting you again. Your satisfaction is our priority, and your feedback motivates us to continue delivering excellent service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 13, 2024

They went above and beyond with the service of our car. We couldn't be happier! More

by TILLAJVR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our team at Folsom Lake Ford went above and beyond for your car service. Your happiness means a lot to us! We look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 13, 2024

The service is good, but I was told that my lug nuts had “swollen” so they would not be able to rotate my tires. I was told this is a problem with the Edge, along with other Fords, and new lug nuts would co More

by BRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton (very helpful)
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Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I appreciate your insights regarding the issue with the lug nuts on your Edge. It's understandable to have concerns about the cost and potential recall implications. We strive to ensure our customers feel informed and supported. If you have any further questions or would like to discuss this matter in depth, please feel free to contact me directly. We value your business and want to ensure you have the best experience possible. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 13, 2024

Great service, professional, polite and prompt. Scheduling was easy online and it's a good feeling to receive service from a dealership that knows your vehicle. More

by carrascoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Folsom Lake Ford and appreciated our professional, polite, and prompt service. It's always our goal to make scheduling easy and provide knowledgeable assistance for your vehicle. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 12, 2024

Great service, great people! I've had excellent treatment and service bringing in my Ford trucks for service for the last 15 years. More

by condor4311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your loyalty over the last 15 years and are thrilled to hear that you've had excellent treatment and service for your Ford trucks at Folsom Lake Ford. We look forward to continuing to serve you in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 12, 2024

James made it easy to drop off and pick up my mustang. He was very knowledgeable and found my warranty and ford credits useable. Always happy customer More

by MUSTANG RENEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that James made your drop-off and pick-up experience seamless for your Mustang. It's great to know he was able to assist you with your warranty and Ford credits. We appreciate your ongoing support and look forward to serving you at Folsom Lake Ford again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 12, 2024

The staff were great and completely helpful throughout the repairs and service. They fixed all of the repairs. More

by EDWARDROSEWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your positive feedback about the great service you received during your repairs at Folsom Lake Ford. It's wonderful to know that our team was able to assist you effectively. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 12, 2024

Easy to reach service number, relatively easy to make appt, mobile service convenient Dealership close to residence More

by calmaaja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female phone agent
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Oct 15, 2024 -

Folsom Lake Ford responded

Thank you for your positive feedback! We’re glad to hear that you found our service number easy to reach and that making an appointment was a breeze. It's great to know our mobile service and proximity to your residence were convenient for you. We appreciate your support and look forward to assisting you at Folsom Lake Ford again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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