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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,501 Reviews

1,501 Reviews of Folsom Lake Ford - Service Center

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October 07, 2024

Service department team is great however not happy with the quality of my Ford with only 57k miles. It is becoming a money trap to fix. More

by ANGIE.I.BUTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I'm glad to hear that you had a positive experience with our service department at Folsom Lake Ford. I appreciate you mentioning your concerns regarding the quality of your Ford. If you would like to discuss your situation further, please don't hesitate to reach out to me directly. We appreciate your insights and hope to assist you in finding a resolution. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 07, 2024

Great service and great communication. James's address all of the issues I had with my new F250. Thank you! More

by JEREMYCOLLINS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had great service and communication during your experience at Folsom Lake Ford. It's fantastic that James was able to address all your issues with your new F250. We truly appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 06, 2024

James Willis was very professional and accommodating even though some issues came up he handled them with ease. More

by jddnett
Recommend Dealer
Yes
Employees Worked With
James Willis
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience with James at Folsom Lake Ford. It's great to know that he was professional and accommodating during your visit. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 06, 2024

Brigitte Frye is great to work with, I trust her as my service writer. She goes above and beyond to support my servicing needs. More

by johnbreazeal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Faye
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with Brigitte and that she was able to support your servicing needs at Folsom Lake Ford. Your trust in her is much appreciated, and I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Thank you for the fast and friendly service! Much better than the Covid days when we had to wait weeks to get in for a service, now it’s just a week. More

by WRIGHTHOCKEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigett
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear that you enjoyed our fast and friendly service at Folsom Lake Ford. I appreciate your understanding regarding the service delays from the past and I am committed to improving your experience. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Wayne the shuttle driver turned my negative customer experience into a positive one. Thanks Wayne! More

by KARIWAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department seemed overwhelmed and distracted. I waited nearly 2 hours to find out exactly what was even happening with my vehicle and how long it would take to service, even with a scheduled appointment. Cashier was not friendly.
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience. I'm pleased to hear that Wayne was able to turn things around for you. I truly appreciate your feedback and look forward to seeing you again at Folsom Lake Ford. If you have any further questions or need assistance, please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Amazing service, very fast response time on getting my vehicle fixed. They really took care of me! More

by ALEX2688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen Frye
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced amazing service and quick response times at Folsom Lake Ford. It's always our goal to take great care of our customers. I look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

Awesome service department. they go out of there way to make you feel cared for and make sure your happy. Jim Zerkovich was exemplary in his job. More

by ncc1701d95838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic review! I truly appreciate your kind words about our service department and Jim's exemplary work at Folsom Lake Ford. It's wonderful to hear that you felt cared for and happy during your visit. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

James provided very good customer service and everything was completed in a timely manner. Thank you! More

by joejchinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received excellent customer service from our team and that everything was completed to your satisfaction. I appreciate your kind words and look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 05, 2024

everything was fine. no delays customer rep who wrote up order was pleasant and efficient, and friendly.... More

by RISAFROMCA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced amazing service and quick response times at Folsom Lake Ford. It's always our goal to take great care of our customers. I look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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