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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,498 Reviews

1,498 Reviews of Folsom Lake Ford - Service Center

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September 13, 2024

Staff are always kind and courteous. They are very informative on anything that is going on with my vehicle. It is always a good experience. More

by PATTYTHOMAS5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis don’t know last name and can’t find card
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We truly appreciate your kind words about our staff at Folsom Lake Ford. It's great to hear that you had a good experience and found our team informative and courteous. We look forward to seeing you again for your future vehicle needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Jaye is great! !! He communicated all issues regarding our F150 thoroughly. He coordinated all appointments wirh me timely. All issues with our truck were taken care More

by GREGDIMATTEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford Service department.
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you, Greg! We appreciate your kind words about Jaye and our service team at Folsom Lake Ford. We're glad to hear that your F150 is running great after all the thorough attention it received. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

K is great! He always listens to our concerns and make us laugh. He stayed in contact with us thought out the day with updates and we were able to pick up the More

by The Jaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that K provided you with attentive service and great communication. It's fantastic that you were able to pick up your vehicle the same day! At Folsom Lake Ford, we strive to create a positive experience for all our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Always a great experience at Folsom Lake Ford. Whether it’s sales or service, I’ve never been disappointed. More

by Jeffrey P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you consistently have a great experience at Folsom Lake Ford, both in sales and service. Your satisfaction means a lot to us. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Folsom Lake Ford Service Department and Team are absolutely stellar! Amazing communication with fantastic factory trained mechanics that get the work done right the first time every time and on tim More

by THERICEWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Z. and Dave L.
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! We’re thrilled to hear that you had a stellar experience with our Service Department and team at Folsom Lake Ford. It’s great to know that our communication and the expertise of our factory-trained mechanics made a positive impact. We appreciate your kind words and hope to see you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Freindly, Courteous, Helpful, Prompt, Thorough. Why I only have my vehicle serviced at Folsom Lake Ford. More

by go2icp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you find our team at Folsom Lake Ford friendly, courteous, and helpful. Your satisfaction is our priority, and we're glad to be your go-to for vehicle service. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Prompt and friendly, great service. It was my first time having my new Ford Maverick serviced at Folsom Lake Ford, everything went great. More

by HEKKANEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that your first experience with us for servicing your new Ford Maverick went so well. Our team at Folsom Lake Ford is dedicated to providing prompt and friendly service, and it's great to know we met your expectations. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Tommy Nares and Katherine Seeley go out of their way to ensure that my truck is serviced completely and timely. I would also like to thank Ricardo who did the actual repairs. More

by kspencer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Nares, Katherine Seeley,
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate you taking the time to acknowledge Tommy, Katherine, and Ricardo for their efforts in ensuring your truck was serviced completely and timely. At Folsom Lake Ford, we strive to provide exceptional service, and it’s wonderful to hear that we met your expectations. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 13, 2024

Professional service with reliable customer service. Trust them to fix my car and that the repairs are quaily work. More

by CONNIECHRISOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Laughlin 5 star ☆☆☆☆☆
Sep 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate your trust in Folsom Lake Ford for your car repairs and are glad to hear that you found our service to be professional and reliable. Quality work is our commitment, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 12, 2024

Brigitte is the best! She is knowledgeable and competent. She is a credit to the service department. More

by WOODPILE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte
Sep 13, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear you had such a positive experience with Brigitte at Folsom Lake Ford. She truly is an asset to our service department. I appreciate your kind words and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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