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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,561 Reviews

1,561 Reviews of Folsom Lake Ford - Service Center

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May 29, 2025

James handled the vehicle service flawlessly. My original time quoted was next day service. James got the recall handled and the truck was early by a day. More

by PRHAINES2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james
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May 30, 2025 -

Folsom Lake Ford responded

Thank you for taking the time to leave us this wonderful review! I'm thrilled to hear that James provided you with flawless service and that your truck was ready earlier than expected. At Folsom Lake Ford, we strive to exceed our customers' expectations every time. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2025

Easy to make a convenient appointment and immediately greeted when I drove up. The service writer (James W) was very knowledgeable and helpful. I had lots of questions and he answered all and even made a More

by markjfinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 29, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Folsom Lake Ford. It's great to know that James was able to assist you with your questions and guide you through the maintenance program options. We appreciate your feedback and look forward to seeing you again for your next service visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2025

Jaye was great and got my truck turned around quickly. He kept me informed throughout the day. More

by ROADCRE8ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye in the service department
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May 28, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Jaye provided you with excellent service and kept you informed during the process. At Folsom Lake Ford, we are committed to delivering top-notch experiences for our customers. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 27, 2025

Great customer service! Love that it is still family owned and you can tell by the experience they provide. More

by DBROOKS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your recognition of our family-owned approach at Folsom Lake Ford and are thrilled to hear that you had a great experience with our customer service. Our team looks forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 26, 2025

Really appreciate the quick turn around and professional service. Tommy Naras is truly outstanding and I will always recommend family and freinds get service at Folsom Lake Ford. More

by aaron38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Naras
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May 26, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with Tommy and our team at Folsom Lake Ford. Your recommendation means a lot to us. We look forward to serving you and your family and friends in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 26, 2025

The dealership has a great service department. Always on time and informative. Sales is excellent also. More

by TOMZRAICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Veilleux
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May 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Tom! I'm thrilled to hear that you had a great experience with both our service department and sales team at Folsom Lake Ford. We strive to provide timely and informative service, and it's great to know that you found our efforts to your satisfaction. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 25, 2025

Been using Folsom Lake Ford for service, using James Willis and he was able to help me with my new KIA. He is the best!! More

by BPORTER538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, helped me with Service
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May 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that James provided you with excellent service for your new KIA at Folsom Lake Ford. We strive to ensure our customers have the best experience possible. We look forward to seeing you again for all your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 25, 2025

We were in and out in 2. 5 hours after an expected 4 hour wait. Nic identified the problem swiftly. While we were there we were afforded the opportunity to meet with the leasi More

by JKRICH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gayle Blackwell
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May 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and efficient experience at Folsom Lake Ford, especially with Nic's swift identification of the problem. It's great that you had the chance to meet with our leasing manager and test drive as well. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 24, 2025

friendly service, quick service and I know what to expect with them. James Willis is super friendly and helpful More

by cagecko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
May 24, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our friendly and quick service at Folsom Lake Ford. It's great to know that James made a positive impact during your visit. We appreciate your trust in us and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2025

I had a great experience again. Top notch team and support. I will be back More

by mikecknapp
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Mike! We're thrilled to hear that you had a great experience at Folsom Lake Ford and appreciate your recognition of our top-notch team. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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