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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,498 Reviews

1,498 Reviews of Folsom Lake Ford - Service Center

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September 12, 2024

Nick has been the best service manager I have ever dealt with. He’s the reason I continue to take my truck to be serviced here. More

by CTR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 13, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Nick has provided you with such exceptional service. At Folsom Lake Ford, I strive to create positive experiences, and it's great to know that you're consistently happy with your truck's service. I look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 12, 2024

Had a good experience at Folsom Ford. James from the service desk was very welcoming and got me in and out in a very timely manner. More

by YURIYMUDRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a good experience at Folsom Lake Ford and that James provided you with welcoming and efficient service. I appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 12, 2024

Everyone there was super helpful, friendly and fast! I really appreciate the care they took with my car and me. More

by JANINE.GIBFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Folsom Lake Ford responded

Thank you, Janine! I'm thrilled to hear that you had such a positive experience at Folsom Lake Ford. Our team takes pride in providing friendly and efficient service, and I appreciate your kind words. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 11, 2024

The service was great and customer service excellent. Will keep coming back. Thank you very much More

by MRRAIDER_32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Folsom Lake Ford and that our customer service met your expectations. We look forward to welcoming you back on your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 11, 2024

Jim did a great job taking care of my oil change. He updated me through the process. More

by rivaschris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Jim took great care of your oil change and kept you updated throughout the process. It’s our commitment at Folsom Lake Ford to provide excellent service. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 11, 2024

I have been taking my truck and SUV to folsom lake ford for over 10 years and Luis has always took care of my needs. More

by PDHYDRAULICSANDSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
luis
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Sep 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've been relying on Folsom Lake Ford for over 10 years. It's great to know that Luis has consistently taken care of your truck and SUV needs. We appreciate your loyalty and look forward to continuing to serve you in the future! Please don’t hesitate to visit us again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 10, 2024

I was very pleased with James Willis. He was short hand on a Saturday and informed us it would take longer than expected and kept us informed throughout the day. I will be doing all my ca More

by BENDAGO1324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
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Sep 12, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with James at Folsom Lake Ford. It's fantastic to know that he kept you informed and provided excellent service. We look forward to assisting you with all your car repairs and service needs in the future. Thank you for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 10, 2024

Brought my car in for 10k service. It was performed timely. The Reps were helpful. More

by KIMBERLY.HUNTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us a review! We’re delighted to hear that your 10k service was performed timely and that our representatives were helpful. Thank you for choosing Folsom Lake Ford, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 10, 2024

The people at this dealership are courteous. The service time takes less than usually promised. I’ve never had to return to this dealership because of an error or incomplete work. I drive 10 ext More

by Osp70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, quick lane.
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Sep 12, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience at Folsom Lake Ford. It's fantastic that our courteous service and efficient turnaround keep you coming back, even when it means driving extra miles. We appreciate your loyalty and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 09, 2024

Jim z , always take care of my Family and my Ranger…. Thank you Jim Z More

by SHIPLEY.JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z ( my Service Advisor)
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Sep 11, 2024 -

Folsom Lake Ford responded

I'm thrilled to hear that you and your family have had great experiences at Folsom Lake Ford, especially with your Ranger. Your satisfaction means a lot to me. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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