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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,495 Reviews

1,495 Reviews of Folsom Lake Ford - Service Center

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September 07, 2024

Jay did an excellent job of servicing my Mustang. He alerted me to an issue with one of my wheel locks that I was suspicious of and was able to fix that as well. Always goes the extra mile! Highly re More

by louisbiggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
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Sep 10, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Jay did an excellent job servicing your Mustang and went the extra mile to address your concerns. Your recommendation means a lot to me at Folsom Lake Ford. I look forward to seeing you again for any future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 07, 2024

Jay did a great job handling my car issue. Staff was very helpful and friendly. More

by NICHOLE_EDDY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that Jay and our staff were able to assist you with your car issue. Your kind words mean a lot to me at Folsom Lake Ford. I look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 07, 2024

Great group. Love the attention to detail. Thanks for taking care of my problem. Jon More

by SMIT
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Folsom Lake Ford responded

I truly appreciate your kind words about Folsom Lake Ford and our team's attention to detail. I'm glad we could assist you with your problem. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 06, 2024

The service team was amazing. I have a 2024 Escape and I came in for my first oil change. Something got loose and the team went out of their way to quickly get it fixed. Also Wayn More

by Terrah Varney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne
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Sep 09, 2024 -

Folsom Lake Ford responded

Thank you, Terrah, for your wonderful review! We're thrilled to hear that our service team at Folsom Lake Ford made your first oil change for your 2024 Escape such a positive experience. It's great to know that Wayne and our shuttle service exceeded your expectations, especially in assisting with your wheelchair. We truly appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 06, 2024

James at QuickLane is always attentive, humble and kind. A pleasure doing business with him. More

by bhenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're delighted to hear about your positive experience with James at QuickLane. His attentive and humble approach truly makes a difference at Folsom Lake Ford. We look forward to seeing you again soon—feel free to share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 05, 2024

Kay was diligent, respectful of my needs attitude is great., he will be in charge some day! More

by TRIPLEGGUNITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above I only worked with Kay
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Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words about Kay! We at Folsom Lake Ford truly appreciate your feedback and are thrilled to hear about your positive experience. It's great to know that he was able to meet your needs with such diligence and respect. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 05, 2024

Best service provided! Took the time to keep me informed and treated me like family! More

by Sheri Bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you felt well taken care of at Folsom Lake Ford. Our team takes great pride in providing excellent service and treating our customers like family. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 04, 2024

I called and got an appointment for the following day and they sent someone out to work on my SYNC system from my own driveway. In addition he pumped my tires and didn't charge me a cent! More

by JENDOSKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! We're glad to hear that you received such great service for your SYNC system and that our technician went the extra mile by pumping your tires—all at no cost! At Folsom Lake Ford, we strive to provide excellent service to our customers. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 02, 2024

Great service good job professionals will go back for all my services very pleased with this place. More

by PINLIGHT1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear you had a great experience at Folsom Lake Ford. We look forward to serving you again for all your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

We purchased our Maverick at Folsom Lake Ford and have had all of it's service work done there. We have been very pleased with the service experience each time. More

by OLDRIDER_44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you have been pleased with your service experiences at Folsom Lake Ford and that you're enjoying your Maverick. We appreciate your trust in us for your vehicle needs and look forward to seeing you again for future service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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