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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,494 Reviews

1,494 Reviews of Folsom Lake Ford - Service Center

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September 01, 2024

Nice job, finished sooner than expected. Service was great. Will be back every 5,000 miles. Service writer found me a $10 coupon. More

by wreddell2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Folsom Lake Ford and that your service was completed sooner than expected. It's great to know that our service writer was able to help you save with that coupon! We look forward to seeing you every 5,000 miles for your next visit. Safe travels until then! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

Brought my car in for oil change, tire rotation and inspection. The Quick Lane manager was very friendly and found me coupons which saved me $20-30. Waiting area is spacious and has a variety of snac More

by johnmquigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our Quick Lane manager and enjoyed our waiting area at Folsom Lake Ford. It's great that you were able to save on your service as well. We understand your concern about the missing valve cover and appreciate you bringing it to our attention. Please feel free to reach out to us directly, and we will work to find a solution. We look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Jim in the service department was first rate. He kept me informed on the progress of my repair and the repair (paint touch up) came out perfect. More

by PSHAEFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim-quick lane service manager
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Jim in our service department provided you with excellent communication during your paint touch-up repair. At Folsom Lake Ford, we take pride in ensuring our customers receive top-notch service. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Well let's see. I have bought two new Fords, an Expedition, and an Explorer. I have gotten all my service from Folsom Lake Ford for years on older Fords, and it ju More

by hendy-56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis LeGarda
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've chosen Folsom Lake Ford for so many vehicles as well as your service needs over the years. We really appreciate your loyalty and are glad to know your experiences keep getting better. We look forward to serving you for many more years to come! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Jim Z did a great job in assisting me with my service experience! Will continue to be a loyal Folsom Ford customer! More

by RONALDELLIS10596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, Ronald, for your fantastic review! We’re thrilled to hear that Jim provided you with excellent service during your experience at Folsom Lake Ford. We truly appreciate your loyalty and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

The work that was done on my truck was top notch and showed the care they took to make sure it was done well. More

by IDREYNOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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August 31, 2024

Great service experience. Receptive and adaptive to my time frame and kept me updated on progress of service. More

by MEDIC048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that the work done on your truck met your expectations and demonstrated our commitment to quality. At Folsom Lake Ford, we always strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

The dealership customer agent was Very Responsive, on time and provided excellent communication and timely service More

by STKRUEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate your kind words about our responsive service and excellent communication. At Folsom Lake Ford, we strive to provide timely and effective assistance to all our customers. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

If you need service, talk to Jaye Ford. Best service advisor you can deal with. More

by GUARDADO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jaye provided you with excellent service. At Folsom Lake Ford, we strive to ensure our customers have the best experience possible. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Excellent & prompt service! !!!!!!!!!!! The mobile tech came to my work & was in & out in less that 45 minutes. More

by 73UHLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech updating my Sync that day
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent and prompt service from our mobile tech at Folsom Lake Ford. It's great to know that we could assist you quickly while you were at work. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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