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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,497 Reviews

1,497 Reviews of Folsom Lake Ford - Service Center

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August 29, 2024

Luis Legarda always helps me and is a great person. Pat & JW in finance stepped up to help me and did a great job! More

by CHADSHELTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with any of these people. Only Luis, Pat and JW
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, Chad, for your wonderful review! We're thrilled to hear that Luis, Pat, and JW provided you with great service at Folsom Lake Ford. We truly appreciate your kind words and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

James was great. Got me in and out without a schedule oil change maintenance. He also got me a 20 dollar coupon. Highly recommend! Great service, great staff. More

by John Doe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, John! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience at Folsom Lake Ford. It’s wonderful to know that our team, especially James, was able to assist you efficiently and provide you with a coupon. Thank you for recommending us, and we look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

As usual the service department was great. Dave Laughlin is great and makes the customer know they are being well taken care of. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our service department, and Dave, provided you with great care. At Folsom Lake Ford, we strive to make every customer feel valued. We appreciate your kind words and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Outstanding service staff. Without question one of the best service centers that I have had the pleasure to work with. More

by HUNTER0179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your feedback about Folsom Lake Ford’s service staff. It’s wonderful to hear that you had such a positive experience with us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 28, 2024

Without question one of the best service experiences I ever had very professional and speedy More

by TOMMYDBAGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had one of the best service experiences at Folsom Lake Ford. We pride ourselves on professionalism and efficiency, and it’s great to know we met your expectations. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 28, 2024

Truck shop staff were the best. Gary and the staff were very professional and informative. Great bunch of employees. More

by WILLISLITTLE077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Folsom Lake Ford responded

Thank you, for your wonderful review! We are thrilled to hear that you had a great experience with Gary and our team at Folsom Lake Ford. We pride ourselves on providing professional and informative service, and it’s fantastic to know that our efforts made a positive impression. We appreciate your support and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 28, 2024

Great dealership, when in for safety recall and a transmission service, my service advisor was great, Will return for my next service More

by LEE.CRAIGLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Folsom Lake Ford, especially with your service advisor. We appreciate your trust in us for your safety recall and transmission service. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 27, 2024

Outstanding service. Service provider was amazing and really took care of my needs and car More

by krhoog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received outstanding service at Folsom Lake Ford and that our team took such great care of your needs and your car. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 27, 2024

Had a recall notice that the dealership was quick to fix. My customer service manager was very helpful. More

by jim.ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that your recall notice was handled quickly and that our customer service manager was helpful during your visit. At Folsom Lake Ford, we strive to provide excellent service, and we appreciate your support. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 26, 2024

Brought our truck in for an oil change. James got it in and out quickly plus they topped off all the fluids and ran it through their car wash. More

by MD80KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that James provided you with quick and efficient service during your oil change at Folsom Lake Ford. Our team always aims to go the extra mile, including topping off fluids and giving your truck a refreshing wash. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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