Folsom Lake Ford - Service Center

James Willis was very attentive and polite. He explained everything to me clearly. He was a great example of outstanding customer service which I have always received here at Folsom Lake Ford. He explained everything to me clearly. He was a great example of outstanding customer service which I have always received here at Folsom Lake Ford. More

Excellent service provided by Luis, my customer service representative and the team at Folsom Lake Ford representative and the team at Folsom Lake Ford More

My service coordinator did a thorough job of explaining the terms of my service agreement and what would be performed at this appointment. the terms of my service agreement and what would be performed at this appointment. More

James took care of my car, he is very nice and professional. I have never had the same experience so far in this dealership. It was a very pleasant experience. Thank you James! professional. I have never had the same experience so far in this dealership. It was a very pleasant experience. Thank you James! More

The service advisors are the best , very helpful and very kind , will always be going to Folsom lake ford for service kind , will always be going to Folsom lake ford for service More

James from the QuickLane Service counter never fails to make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea make sure I leave happy and with full understanding of the work performed. As someone who has worked customer service jobs in the past I have no idea how he manages to be so cheerful and radiate such positivity. It’s truly outstanding. I had asked him a follow up question after dropping my truck off for service and when he looked into my truck/account he discovered I had a maintenance plan I had forgotten about and made sure to utilize my plan rather than allow me to pay out of pocket. He’s the man, the myth, the legend. James’ attitude is one of reasons I elect to visit Folsom Lake Ford over the other Ford Dealerships in my area. More

I will never buy a Ford again. Needing to have the same major part replaced in just a few years is ridiculous and for the dealership to take so little responsibility is unforgiveab Needing to have the same major part replaced in just a few years is ridiculous and for the dealership to take so little responsibility is unforgiveable in my book. Every Ford Escape owner I have spoken to has had issues with either the lower engine block or the transmission. El Dorado County stopped buying Ford Escapes for this reason and switched to buying a Chevy vehicle. The fact that Ford has done nothing to correct the issue, but keeps selling the same defective vehicles, speaks volumes regarding what they care about. More

Dealership is great, service was great, but oil change, tire rotation, and minor recall calibration took 2 1/2 hours, even though i was on time with my appointment, and, the location is isolated by bad roa tire rotation, and minor recall calibration took 2 1/2 hours, even though i was on time with my appointment, and, the location is isolated by bad roads and traffic. I overheard that they were impacted because of extreme booking of appointments. More

James did a great job in advising the status of my vehicle while being serviced. vehicle while being serviced. More

The service department is always polite, courteous and a pleasure to interact with. They always try to address questions or concerns. pleasure to interact with. They always try to address questions or concerns. More