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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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August 20, 2024

The service advisors are the best , very helpful and very kind , will always be going to Folsom lake ford for service More

by SHAUN_CLANCY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service advisors. At Folsom Lake Ford, we strive to provide helpful and kind service to all our customers. We look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 20, 2024

James took care of my car, he is very nice and professional. I have never had the same experience so far in this dealership. It was a very pleasant experience. Thank you James! More

by SINA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that James provided you with such a pleasant and professional experience at Folsom Lake Ford. We truly appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 20, 2024

Great service rep. Explained things very well. Had it ready as promised (in the early afternoon) More

by TIMSHERMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! We’re thrilled to hear that you received great service and that everything was explained clearly. It's fantastic that we were able to have your vehicle ready as promised. We appreciate your support and hope to assist you again at Folsom Lake Ford in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 19, 2024

great service and the time was very quick, great explanation for what my truck needed. kept me informed, very happy with the service More

by LTUFFLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 21, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you received great service and a quick turnaround on your truck at Folsom Lake Ford. Keeping you informed throughout the process is important to us, and we're glad you found the explanations helpful. We appreciate your business and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

Things went very smoothly with purchase and subsequent Berliner install/application. It all worked out well, all implications and obligations were met, and they washed the truck too! A big high five to Fo More

by TIM@CAPWEB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Brewer sales, James Willis service writer
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that your purchase and the Berliner installation went so smoothly. At Folsom Lake Ford, I always strive to meet our customers' expectations, and I appreciate your kind words about our staff. I can't wait to see you again, and enjoy your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

Seamless process with van shuttle service after dropping your car and before picking up. The scheduling take 2weeks though meaning they have plenty of customers. More

by jflgaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your review! I'm glad to hear you had a seamless experience with our van shuttle service at Folsom Lake Ford. I appreciate your patience with the scheduling, as it reflects our dedication to providing quality service to our valued customers. I hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

Always friendly and complete the service of my vehicle and keep me informed of the progress. More

by grumpydopey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with Folsom Lake Ford, and that our team kept you informed throughout the service process. I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

James was courteous and helpful in repairing the needed parts when my “check engine light” came on my Ford Edge. More

by TP Stewart
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! I'm thrilled to hear that our team member was courteous and helpful in addressing the issues with your Ford Edge. At Folsom Lake Ford, I strive to provide top-notch service to our customers. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 17, 2024

My vehicle is always ready when promised; staff are very helpful and knowledgeable. Price for service is very competitive and it is always well done. Thank you! More

by SGUILLENCONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales or financing.
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your positive feedback about Folsom Lake Ford. It's great to hear that your vehicle is always ready when promised and that our staff has been helpful and knowledgeable. I'm proud to offer competitive pricing and quality service. I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 17, 2024

I came in with a weak battery and you took care of it. Thank you More

by Ed SHEAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind review! I'm glad to hear that we could assist you with your battery issue. Your satisfaction is important to us at Folsom Lake Ford. I look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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