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Folsom Lake Ford - Service Center
Folsom, CA
1,570 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,570 Reviews of Folsom Lake Ford - Service Center
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September 10, 2024
The people at this dealership are courteous. The service time takes less than usually promised. I’ve never had to return to this dealership because of an error or incomplete work. I drive 10 ext The service time takes less than usually promised. I’ve never had to return to this dealership because of an error or incomplete work. I drive 10 extra miles to this dealership than necessary because I line this dealership’s service department better than the one closer to my house. More
by Osp70
Verified CustomerEmployees Worked With
James, quick lane.
September 10, 2024
I was very pleased with James Willis. He was short hand on a Saturday and informed us it would take longer than expected and kept us informed throughout the day. I will be doing all my ca He was short hand on a Saturday and informed us it would take longer than expected and kept us informed throughout the day. I will be doing all my car repairs and service with him, I believe he does an amazing job for the Ford Service Department. More
by BENDAGO1324
September 09, 2024
Tommy provided excellent service with the issue I had, he kept me informed throughout the whole process and he was able to resolve my issue. kept me informed throughout the whole process and he was able to resolve my issue. More
by RICK.BURNER
September 09, 2024
Warranty denied for manufacturer defect 650 miles past 36,000 mile limit, even though the month it took to get an appointment put me past the mileage. Corporate wa no help. Service manager was minimal hel 36,000 mile limit, even though the month it took to get an appointment put me past the mileage. Corporate wa no help. Service manager was minimal help. I will never frequent this dealer again. Not for sales. Not for service. Not for referrals. More
by GRPORTER
September 07, 2024
Jay did a great job handling my car issue. Staff was very helpful and friendly. Staff was very helpful and friendly. More
by NICHOLE_EDDY
Employees Worked With
September 07, 2024
Great group. Love the attention to detail. Thanks for taking care of my problem. Jon Love the attention to detail. Thanks for taking care of my problem. Jon More
by SMIT
Employees Worked With
September 07, 2024
Jay did an excellent job of servicing my Mustang. He alerted me to an issue with one of my wheel locks that I was suspicious of and was able to fix that as well. Always goes the extra mile! Highly re He alerted me to an issue with one of my wheel locks that I was suspicious of and was able to fix that as well. Always goes the extra mile! Highly recommend Jay and Folsom Lake Ford for service. More
by louisbiggers
Employees Worked With
Jay Ford
September 06, 2024
The service team was amazing. I have a 2024 Escape and I came in for my first oil change. Something got loose and the team went out of their way to quickly get it fixed. Also Wayn I have a 2024 Escape and I came in for my first oil change. Something got loose and the team went out of their way to quickly get it fixed. Also Wayne the courtesy shuttle driver was amazing. Went out of his way to help with a wheelchair. Above and beyond with all the service I received. More
by Terrah Varney
