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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,500 Reviews

1,500 Reviews of Folsom Lake Ford - Service Center

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August 16, 2024

Stephanie did a great job from drop off at the service department to finish! Great employee at your dealership! More

by JONOMI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your recall service on your Escape went smoothly and that James provided you with great service. Your satisfaction is important to us at Folsom Lake Ford. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 16, 2024

James Willis was great! I've always appreciated his honesty and integrity with attending to my request and getting things done in a timely matter. More

by PONTESALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with James Willis at Folsom Lake Ford. His honesty and integrity are truly valued, and it's great to know he was able to meet your needs in a timely manner. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 16, 2024

I came in for a recall on my Escape. Left the car and within a few hours it was done and ready for pick up. James handled everything very efficiently. Great Service. More

by TFCOSTELLO2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zerkovich
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Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your recall service on your Escape went smoothly and that James provided you with great service. Your satisfaction is important to us at Folsom Lake Ford. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 15, 2024

Jim in Quick Lane was very helpful. Wayne Driver shuttle also very good. Will recommend to others. More

by WESTPREF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim and Wayne.
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Aug 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback about your experience at Folsom Lake Ford! I'm thrilled to hear that our Quick Lane service and Wayne's shuttle assistance made a positive impact. Your recommendation means a lot to me. I look forward to serving you and your friends in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 15, 2024

What I liked was how the service person was very knowledgeable. My appointment was on time and my ride back to house was done in a very reasonable time..my truck was delivered to my home when it wa More

by bjman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Folsom Lake Ford. It’s great to know that our knowledgeable service team met your needs and that your truck was delivered right on time. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 15, 2024

I came in for oil change without an appointment. I was told there would be a wait. The service was “Under pronisd but definitely over delivered.” Fast service with very pleasant employes, especially More

by 4rrranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrid
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Aug 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Folsom Lake Ford, especially with Chris and our speedy service. Your satisfaction is our priority, and I appreciate your kind words. I look forward to seeing you again for your next oil change! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 14, 2024

Quick lane advisor was efficient and courteous. Kept me up to date on when my truck would be ready, even found an extra coupon to put towards my bill. More

by STELLOZ317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Aug 15, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I’m glad to hear that our Quick Lane advisor provided efficient and courteous service during your visit. It's great to know that we could save you some money with an extra coupon! We appreciate your feedback and look forward to seeing you again at Folsom Lake Ford for your future service needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 13, 2024

James was excellent as always. He keeps me updated and ensures all of my questions and concerns are addressed. More

by DANIELCORCORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Aug 14, 2024 -

Folsom Lake Ford responded

Thank you, Daniel, for your fantastic review! We're thrilled to hear that James provided you with excellent service and kept you informed throughout your experience at Folsom Lake Ford. We appreciate your trust in us and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 13, 2024

Every time I go in to have my car serviced, the service is always been great. Bridget is very personable and an outstanding representative for Folsom Lake Ford. More

by 2COUNTRYHIKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget, Service
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Aug 14, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently had a great service experience at Folsom Lake Ford. It's fantastic to know that Bridget has made such a positive impression as our representative. We truly appreciate your feedback and look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 13, 2024

James Willis was fantastic in service, personality and finding the best deal he could get me. I'll be back! More

by GNLSJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Aug 14, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that James provided you with fantastic service and helped you find the best deal. At Folsom Lake Ford, we strive to create great experiences for our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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