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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,714 Reviews

1,714 Reviews of Folsom Lake Ford - Service Center

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October 25, 2024

My vehicle had two recalls on it and one was fixed quickly. The other recall does not have a fix yet, so I will bring it back when the fix has been found. More

by ALDRIDGE91270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Oct 28, 2024 -

Folsom Lake Ford responded

Thank you for your review and for sharing your experience with Folsom Lake Ford. We're glad to hear that we could address one of the recalls quickly for you. We appreciate your understanding regarding the ongoing recall situation and look forward to assisting you again once the fix becomes available. If you have any further questions or need assistance in the meantime, feel free to reach out. Safe driving! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 25, 2024

I recently had my front brakes serviced at Folsom Lake Ford, and I couldn't be more pleased with the experience. The service advisor was amazing, he demonstrated excellent customer service skills and ensu More

by loretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 28, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience with our service team at Folsom Lake Ford, especially regarding your front brake service. It's fantastic to know that our advisor took the time to provide you with clear information and excellent service. I truly appreciate your recommendation and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 24, 2024

Car was completed ahead of expectations. Check in and check out was easy. Friendly staff. More

by pjkimura
Recommend Dealer
Yes
Employees Worked With
Forgot the name of the quick service lady
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Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that your car was completed ahead of expectations and that you found the check-in and check-out process easy. Our friendly staff at Folsom Lake Ford truly appreciates your feedback. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 24, 2024

Great service. Finished in less time then I was told it would take. All work done was excellent. Will continue to bring my truck to Folsom Lake Ford for service. More

by MATKUC071259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and that we finished your truck's service quicker than expected. We appreciate your trust in Folsom Lake Ford and look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 24, 2024

Service Department does a good job of repairing my vehicle in a reasonable time frame. More

by TAYLORSTEVE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that our service department was able to repair your vehicle in a reasonable time frame. At Folsom Lake Ford, we strive to provide efficient and quality service to all our customers. If you have any further needs or questions, please feel free to reach out. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 24, 2024

James was super polite, helpful and accommodating. He even helped me figure out how to use my rewards. More

by ALIK_MUDRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that James provided you with excellent service at Folsom Lake Ford. It's great to know he helped you with your rewards as well. We appreciate your support and look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 24, 2024

It was outstanding. This is the way customer should be treated. It was a pleasure to be treated with courtesy and respect. I am extremely happy with the service I got. More

by KCLESTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had an outstanding experience at Folsom Lake Ford. It's always our goal to treat our customers with courtesy and respect. We appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 23, 2024

Service was fast, staff was friendly, cost is less than I'd pay at chain facility More

by frogette24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your service experience at Folsom Lake Ford was fast and that our friendly staff contributed to your satisfaction. We're also happy to know that our costs were more competitive than chain facilities. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 23, 2024

My 2021 Ranger had some transmission issues. I made an appointment for a diagnostic check and expected the worse. Jim 'Z' walked me through the process and communicated well throughout. The w More

by JAYSTEPHENS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jim provided you with excellent communication and support during your diagnostic check for the 2021 Ranger. At Folsom Lake Ford, we strive to provide quick and effective service, and we’re glad we met your expectations. We appreciate your loyalty to Ford and look forward to seeing you again for your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

October 22, 2024

tommy did a good job at service dept. and good communication. He had good follow-up More

by JEFFTEWKSBURY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Oct 24, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review, Jeff! We're thrilled to hear that Tommy provided excellent service and communication during your visit to Folsom Lake Ford. We truly appreciate your feedback and are glad he could assist you effectively. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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