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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,570 Reviews

1,570 Reviews of Folsom Lake Ford - Service Center

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September 06, 2024

James at QuickLane is always attentive, humble and kind. A pleasure doing business with him. More

by bhenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're delighted to hear about your positive experience with James at QuickLane. His attentive and humble approach truly makes a difference at Folsom Lake Ford. We look forward to seeing you again soon—feel free to share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 05, 2024

Best service provided! Took the time to keep me informed and treated me like family! More

by Sheri Bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you felt well taken care of at Folsom Lake Ford. Our team takes great pride in providing excellent service and treating our customers like family. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 05, 2024

Kay was diligent, respectful of my needs attitude is great., he will be in charge some day! More

by TRIPLEGGUNITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above I only worked with Kay
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Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for your kind words about Kay! We at Folsom Lake Ford truly appreciate your feedback and are thrilled to hear about your positive experience. It's great to know that he was able to meet your needs with such diligence and respect. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 04, 2024

I called and got an appointment for the following day and they sent someone out to work on my SYNC system from my own driveway. In addition he pumped my tires and didn't charge me a cent! More

by JENDOSKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! We're glad to hear that you received such great service for your SYNC system and that our technician went the extra mile by pumping your tires—all at no cost! At Folsom Lake Ford, we strive to provide excellent service to our customers. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 02, 2024

Great service good job professionals will go back for all my services very pleased with this place. More

by PINLIGHT1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear you had a great experience at Folsom Lake Ford. We look forward to serving you again for all your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

Nice job, finished sooner than expected. Service was great. Will be back every 5,000 miles. Service writer found me a $10 coupon. More

by wreddell2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Folsom Lake Ford and that your service was completed sooner than expected. It's great to know that our service writer was able to help you save with that coupon! We look forward to seeing you every 5,000 miles for your next visit. Safe travels until then! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

We purchased our Maverick at Folsom Lake Ford and have had all of it's service work done there. We have been very pleased with the service experience each time. More

by OLDRIDER_44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you have been pleased with your service experiences at Folsom Lake Ford and that you're enjoying your Maverick. We appreciate your trust in us for your vehicle needs and look forward to seeing you again for future service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

Brought my car in for oil change, tire rotation and inspection. The Quick Lane manager was very friendly and found me coupons which saved me $20-30. Waiting area is spacious and has a variety of snac More

by johnmquigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our Quick Lane manager and enjoyed our waiting area at Folsom Lake Ford. It's great that you were able to save on your service as well. We understand your concern about the missing valve cover and appreciate you bringing it to our attention. Please feel free to reach out to us directly, and we will work to find a solution. We look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

September 01, 2024

Great service. Very friendly. Even gave me a coupon to use. My wait wasn't long at all. More

by DAWNTWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and enjoyed our friendly team at Folsom Lake Ford. It's fantastic to know that the wait was quick and you could use a coupon. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Great service experience. Receptive and adaptive to my time frame and kept me updated on progress of service. More

by MEDIC048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that the work done on your truck met your expectations and demonstrated our commitment to quality. At Folsom Lake Ford, we always strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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