Folsom Lake Ford - Service Center

No follow up after service. Have left 2 messages with service advisor no response. Fixed door and less than a month later the same part is cracked. My door seal is damaged. Was Have left 2 messages with service advisor no response. Fixed door and less than a month later the same part is cracked. My door seal is damaged. Was told would be in pilot project but it was cancelled without any information. Bought the vehicle and a few months later process dropped. They offered to sell new vehicle. Why would I sell if the trade in would be thousands less than what still owed. More

I was provided great service at a very fair price. The service advisor, Jim Veilleux was great to work with. The service advisor, Jim Veilleux was great to work with. More

Everything the day of was amazing and the guy in front was so friendly. I’d say the reason I gave a 4 is because the girl who helped me on the phone the week before told me my appointment was at 11am but was so friendly. I’d say the reason I gave a 4 is because the girl who helped me on the phone the week before told me my appointment was at 11am but it was actually at 10am. Thankfully the man up front was really nice and made it still work out. More

Always great service from Folsom Lake Ford Fleet Services. Dan McGuire and staff are very helpful and knowledgeable Services. Dan McGuire and staff are very helpful and knowledgeable More

As usual, I had a very good experience at FLF. My service manager, Luis Lagarda, provided me with exceptional service, as he always does. Of the many service managers I've dealt with over the year My service manager, Luis Lagarda, provided me with exceptional service, as he always does. Of the many service managers I've dealt with over the years, Luis is the very best. More

I worked with a great service employee who went above and beyond in helping me beyond in helping me More

I brought my truck in for an oil change without an appointment and was out in about two hours. I didn't have to wait all day to get my truck back. appointment and was out in about two hours. I didn't have to wait all day to get my truck back. More

Very satisfied with the service and service person. Will be back again for more service. Will be back again for more service. More

James was great. He is very knowledgeable & easy to work with. He explained everything very well and seems to have my interest at heart. The work was done more quickl He is very knowledgeable & easy to work with. He explained everything very well and seems to have my interest at heart. The work was done more quickly than expected & James made sure he found me in the waiting room so I could leave. Thank you James. More

Service staff met me in a timely manner. Usually I wait more than 15 minutes with my car, before I am approached by staff. She met me within 5 minutes and with kindness. She was professional Usually I wait more than 15 minutes with my car, before I am approached by staff. She met me within 5 minutes and with kindness. She was professional and friendly. The payment department staff had no energy and no smile. Just blah. She took asked for and took my payment and that was it. More