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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,572 Reviews

1,572 Reviews of Folsom Lake Ford - Service Center

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September 01, 2024

Great service. Very friendly. Even gave me a coupon to use. My wait wasn't long at all. More

by DAWNTWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and enjoyed our friendly team at Folsom Lake Ford. It's fantastic to know that the wait was quick and you could use a coupon. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Jim in the service department was first rate. He kept me informed on the progress of my repair and the repair (paint touch up) came out perfect. More

by PSHAEFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim-quick lane service manager
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Jim in our service department provided you with excellent communication during your paint touch-up repair. At Folsom Lake Ford, we take pride in ensuring our customers receive top-notch service. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Well let's see. I have bought two new Fords, an Expedition, and an Explorer. I have gotten all my service from Folsom Lake Ford for years on older Fords, and it ju More

by hendy-56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis LeGarda
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you've chosen Folsom Lake Ford for so many vehicles as well as your service needs over the years. We really appreciate your loyalty and are glad to know your experiences keep getting better. We look forward to serving you for many more years to come! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

Great service experience. Receptive and adaptive to my time frame and kept me updated on progress of service. More

by MEDIC048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that the work done on your truck met your expectations and demonstrated our commitment to quality. At Folsom Lake Ford, we always strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

The work that was done on my truck was top notch and showed the care they took to make sure it was done well. More

by IDREYNOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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August 31, 2024

Jim Z did a great job in assisting me with my service experience! Will continue to be a loyal Folsom Ford customer! More

by RONALDELLIS10596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, Ronald, for your fantastic review! We’re thrilled to hear that Jim provided you with excellent service during your experience at Folsom Lake Ford. We truly appreciate your loyalty and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 31, 2024

The dealership customer agent was Very Responsive, on time and provided excellent communication and timely service More

by STKRUEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We appreciate your kind words about our responsive service and excellent communication. At Folsom Lake Ford, we strive to provide timely and effective assistance to all our customers. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Excellent service and employees. Recommend them all the time Dan is the best at getting it done More

by bill@zellarsconcrete.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us at Folsom Lake Ford. We appreciate your recommendation and will be sure to pass along your compliments to Dan. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Great customer service and care for my vehicle. Appreciate always being able to wait for an oil change and tire rotation. More

by WOODSK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re delighted to hear that you appreciate the customer service and care for your vehicle at Folsom Lake Ford. Our team is committed to making your experience comfortable, especially during routine maintenance like oil changes and tire rotations. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

Scott was awesome, look forward to working with him again! Service was complete and timely. More

by JATWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome experience with Scott at Folsom Lake Ford. Timely service is important to us, and we're glad we could deliver that for you. We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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