Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,572 Reviews

1,572 Reviews of Folsom Lake Ford - Service Center

Sort by
August 30, 2024

Excellent & prompt service! !!!!!!!!!!! The mobile tech came to my work & was in & out in less that 45 minutes. More

by 73UHLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech updating my Sync that day
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent and prompt service from our mobile tech at Folsom Lake Ford. It's great to know that we could assist you quickly while you were at work. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

All the people I worked with were friendly and professional. Service was done in a timely manner. More

by JSPERERA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Folsom Lake Ford to be friendly and professional, and that your service was completed in a timely manner. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 30, 2024

If you need service, talk to Jaye Ford. Best service advisor you can deal with. More

by GUARDADO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jaye provided you with excellent service. At Folsom Lake Ford, we strive to ensure our customers have the best experience possible. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Luis Legarda always helps me and is a great person. Pat & JW in finance stepped up to help me and did a great job! More

by CHADSHELTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with any of these people. Only Luis, Pat and JW
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, Chad, for your wonderful review! We're thrilled to hear that Luis, Pat, and JW provided you with great service at Folsom Lake Ford. We truly appreciate your kind words and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

As usual the service department was great. Dave Laughlin is great and makes the customer know they are being well taken care of. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that our service department, and Dave, provided you with great care. At Folsom Lake Ford, we strive to make every customer feel valued. We appreciate your kind words and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Lewis was helpful in getting my truck checked in and back out to me. It would be nice if the dealership gave the cars a quick wash before returning them to the customers. Other dealerships have done that as More

by MJGRADEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis the service writer
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that Lewis was helpful in getting your truck checked in and back to you. We appreciate your suggestion regarding the vehicle wash and will certainly take it into consideration for the future. We strive to provide the best experience at Folsom Lake Ford and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Great service, great people. Fast, efficient and friendly, what more could you ask for. Thanks! More

by jdfgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte, Dan
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford appreciate your positive feedback about our service and staff. We're glad to hear that you found us fast, efficient, and friendly. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

James was great. Got me in and out without a schedule oil change maintenance. He also got me a 20 dollar coupon. Highly recommend! Great service, great staff. More

by John Doe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you, John! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience at Folsom Lake Ford. It’s wonderful to know that our team, especially James, was able to assist you efficiently and provide you with a coupon. Thank you for recommending us, and we look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

I have always had good results with this dealership from initial purchase to my service needs More

by MICHAELAKARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Karen
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford! We are thrilled to hear that you've had good results from your initial purchase to your service needs. We appreciate your trust in us and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 29, 2024

Outstanding service staff. Without question one of the best service centers that I have had the pleasure to work with. More

by HUNTER0179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your feedback about Folsom Lake Ford’s service staff. It’s wonderful to hear that you had such a positive experience with us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
60
61
62
...
158