Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,572 Reviews

1,572 Reviews of Folsom Lake Ford - Service Center

Sort by
August 24, 2024

Everyone who help us was amazing. Especially with understanding our warranty and getting a good deal. More

by KIRAKGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sextin, Dave Laughlin
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I greatly appreciate your kind words about our team at Folsom Lake Ford. I'm thrilled to hear that you found our staff to be amazing and that they helped you understand your warranty while securing a great deal. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

I was greated when I arrived and it was a pleasant experience. The young man helping me did a great job. More

by SSINETOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm glad to hear you had a pleasant experience at Folsom Lake Ford. It's great to know that our team was able to assist you effectively. I appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

James was super helpful and went out of his way to assist and provide customer service More

by jessicamwheelhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your amazing review! I'm thrilled to hear about your positive experience with us at Folsom Lake Ford. Our team, especially James, takes great pride in providing excellent customer service. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

I presume my door problem was solved, but now I have a wind noise and strong wind volumne. Please call me so you can fix itl More

by HM0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand that you are experiencing a wind noise issue and want to resolve it promptly. Please reach out to me at Folsom Lake Ford, and I will be happy to assist you in addressing this concern. Your satisfaction is important to me! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

Great service when you get the best advisor and always willing to help and goes above and beyond. More

by Lusine Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay kwaque not sure if I spelled his name, correct
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service at Folsom Lake Ford and that your advisor went above and beyond to assist you. I truly appreciate your kind words and look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

As always, I was treated with courtesy, professionalism, and efficient work. Thank you Jaye Ford, for always taking the time, to make sure everything was taken care of to our satisfaction. More

by MWWHITE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
Report | Print
Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your continued trust in Folsom Lake Ford. It’s great to hear that Jaye provided you with exceptional service and ensured everything was to your satisfaction. I look forward to seeing you again for your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Very helpful and treat the customers nicely. Offer free drop-off service and rental car services More

by NAVINKMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
Report | Print
Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We appreciate your kind words about our team at Folsom Lake Ford. It’s great to hear that you found our services, including the free drop-off and rental car options, helpful. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Work was done. . no real follow-up even when I asked them questions. Still waiting a return call. More

by MATTHEW.REYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us, Matthew. I understand that you have had some difficulties with follow-up after your recent service at Folsom Lake Ford. We appreciate your feedback and want to ensure all your questions are addressed. Please feel free to reach out to me directly, and we will make sure to get the information you need. Your satisfaction is important to us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Jim worked with me to get the job done around my schedule, and completed the work when promised. More

by dmetzler07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that Jim was able to work around your schedule and complete the job as promised. At Folsom Lake Ford, we strive to provide excellent service to all our customers. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Jaye Ford has excellent customer service. He made sure my car was done in a timely manner, super polite as well. More

by WARRIORCONCEALMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jaye ford
Report | Print
Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jaye provided you with excellent customer service and ensured your car was completed in a timely manner. We appreciate your kind words and hope to see you again at Folsom Lake Ford for any of your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
62
63
64
...
158