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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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July 20, 2024

Jim is always attentive. Understands our needs and delivers. The service is timely and quick and we're on our way! More

by CLIFFDIRECT
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Folsom Lake Ford responded

Thank you, Cliff, for highlighting your positive experience at Folsom Lake Ford! We're thrilled to hear that you found our service timely and tailored to your needs. We appreciate your kind words and look forward to welcoming you back again. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

I would like to write about my positive experience with my vehicle being diagnosed at Folsom Lake Ford. The employees treated me and my car with great care. Everything was done promptly and efficiently. More

by AMGCONUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience! I am thrilled to hear that our team provided you and your vehicle with great care during the diagnosis process. I appreciate your kind words about our prompt and efficient service. I look forward to seeing you again for any future needs or be sure to share your experience with others. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

Nick took very good care of me & kept me informed about the status of my vehicle. The Ford customer service is always exceptional at Folsom Lake Ford . That’s why I keep coming back! More

by renemorg090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I'm thrilled to hear about the exceptional service you received from Nick and our team. I truly appreciate your loyalty and look forward to welcoming you back for your next visit. Your kind words mean a lot to us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

The service provided was timely and exceptional. Bridgette was very helpful and kept me updated completely through the process. More

by JDUPZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRIDGETTE
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Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience! I'm thrilled to hear that Bridgette provided exceptional service and kept you informed every step of the way. I appreciate your kind words and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

My car was repaired in a timely fashion and pleased with the level of service More

by valvaleriemorgensteinval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your car repair needs. I'm delighted to hear that you were pleased with the level of service and that your car was repaired in a timely fashion. I appreciate your positive feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

Staff at the counter was very efficient and friendly and the servicing guys did an excellent job. I like the free car wash that was offered. All round excellent service. More

by eroni02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic 5-star review! I'm thrilled to hear that you had an excellent experience with all aspects of our service at Folsom Lake Ford. I appreciate your kind words about the efficiency and friendliness of our staff, as well as the great work done by our servicing team. I'm glad you enjoyed the complimentary car wash too. Please visit us again soon and feel free to share your positive experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2024

Very pleased with my first service at the dealership after purchase. Seamless service, questions/issues addressed completely in a timely fashion as I had chosen to wait at the dealership. Jim in servi More

by CPF250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience with us! I am thrilled to hear that your first service at the dealership after your purchase went seamlessly. It's great to know that Jim was personable and helpful in addressing your questions and issues promptly. I look forward to assisting you again in the future and appreciate your kind words! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

Jim z and James f were amazing, always recommend Folsom lake ford service dept. i More

by MWRIGLEY95630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review of Folsom Lake Ford, I truly appreciate your recommendation! Jim and James are dedicated to providing exceptional service, and I am delighted to hear they made your experience amazing. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

The guy that helped me was awesome. waiting 2 hours for an oil change is unacceptable More

by BANYASRACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the guys name
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback. I appreciate your patience and I am glad to hear that our team member was helpful. Your experience is important to me, and I would like to discuss this with you. Please contact me at Folsom Lake Ford so I can address your concerns directly. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

The dealership has a solid service center and they do their best to address your needs quickly. My service advisor takes interest in vehicle and does his best to repair my concerns. More

by Dennisschendel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis G
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I'm glad to hear that our service center and advisor were able to address your needs efficiently. At Folsom Lake Ford, I always strive to provide excellent service and ensure your vehicle is well taken care of. If you ever need assistance in the future, feel free to reach out. I appreciate your feedback! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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