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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,574 Reviews

1,574 Reviews of Folsom Lake Ford - Service Center

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August 18, 2024

Things went very smoothly with purchase and subsequent Berliner install/application. It all worked out well, all implications and obligations were met, and they washed the truck too! A big high five to Fo More

by TIM@CAPWEB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Brewer sales, James Willis service writer
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that your purchase and the Berliner installation went so smoothly. At Folsom Lake Ford, I always strive to meet our customers' expectations, and I appreciate your kind words about our staff. I can't wait to see you again, and enjoy your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

Seamless process with van shuttle service after dropping your car and before picking up. The scheduling take 2weeks though meaning they have plenty of customers. More

by jflgaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your review! I'm glad to hear you had a seamless experience with our van shuttle service at Folsom Lake Ford. I appreciate your patience with the scheduling, as it reflects our dedication to providing quality service to our valued customers. I hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 18, 2024

Always friendly and complete the service of my vehicle and keep me informed of the progress. More

by grumpydopey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with Folsom Lake Ford, and that our team kept you informed throughout the service process. I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 17, 2024

My vehicle is always ready when promised; staff are very helpful and knowledgeable. Price for service is very competitive and it is always well done. Thank you! More

by SGUILLENCONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales or financing.
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your positive feedback about Folsom Lake Ford. It's great to hear that your vehicle is always ready when promised and that our staff has been helpful and knowledgeable. I'm proud to offer competitive pricing and quality service. I look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 17, 2024

I came in with a weak battery and you took care of it. Thank you More

by Ed SHEAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Aug 20, 2024 -

Folsom Lake Ford responded

Thank you for your kind review! I'm glad to hear that we could assist you with your battery issue. Your satisfaction is important to us at Folsom Lake Ford. I look forward to seeing you again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 16, 2024

James Willis was great! I've always appreciated his honesty and integrity with attending to my request and getting things done in a timely matter. More

by PONTESALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with James Willis at Folsom Lake Ford. His honesty and integrity are truly valued, and it's great to know he was able to meet your needs in a timely manner. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 16, 2024

I came in for a recall on my Escape. Left the car and within a few hours it was done and ready for pick up. James handled everything very efficiently. Great Service. More

by TFCOSTELLO2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zerkovich
Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your recall service on your Escape went smoothly and that James provided you with great service. Your satisfaction is important to us at Folsom Lake Ford. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 16, 2024

Stephanie did a great job from drop off at the service department to finish! Great employee at your dealership! More

by JONOMI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Aug 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that your recall service on your Escape went smoothly and that James provided you with great service. Your satisfaction is important to us at Folsom Lake Ford. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 15, 2024

What I liked was how the service person was very knowledgeable. My appointment was on time and my ride back to house was done in a very reasonable time..my truck was delivered to my home when it wa More

by bjman55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Folsom Lake Ford. It’s great to know that our knowledgeable service team met your needs and that your truck was delivered right on time. I appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 15, 2024

I came in for oil change without an appointment. I was told there would be a wait. The service was “Under pronisd but definitely over delivered.” Fast service with very pleasant employes, especially More

by 4rrranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrid
Aug 16, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Folsom Lake Ford, especially with Chris and our speedy service. Your satisfaction is our priority, and I appreciate your kind words. I look forward to seeing you again for your next oil change! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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