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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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July 18, 2024

They did great work . The communication was good and I got my truck back quick More

by WINSTONHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I'm thrilled to hear about your positive experience with Folsom Lake Ford. I take pride in our communication and efficiency. I look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

Timely and curtious clean , comfortable, And I love my mustang. Service is good , did take a long time to get recal part in. We had to contact them. They were to call us. More

by DKGT42
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience and for the 5-star review! I'm delighted to hear you love your Mustang and found our service timely and courteous. I appreciate your patience during the recall part process. Thanks for choosing Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Went there twice, you had a young man who needed more training. The first time in, he pointed to the direction of the model of the car I was looking for, it was in the back of the lot and a very hot day More

by RN-ICU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skye Mascadri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your visits to Folsom Lake Ford. Your comments are important to us, and we strive to provide exceptional customer service at all times. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for considering us, and we wish you all the best with your new vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Gary at Folsom Lake ford fleet did the servicing on my vehicle. .Thank you for your quick service. More

by ROBERTGORDON720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your vehicle servicing needs! We're thrilled to hear that Gary provided you with quick service. We appreciate your positive feedback and look forward to assisting you with any future maintenance requirements. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

My car was taken in immediately. I wanted to wait for it and it was ready in a shorter time than estimated More

by DEEDLES36
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We're thrilled to hear that your car was serviced promptly and efficiently. We aim to provide exceptional service and we look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Thanks James Willis for always providing exceptional professionalism and great customer service. Thanks as well to the entire service team. More

by TERRYMCCLOSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for recognizing James and our service team for their exceptional professionalism and great customer service. We appreciate your kind words and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Great service. They were very polite and finished everything very quickly. They also gave me a free car wash. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, JD! We're thrilled to hear about your positive experience with our team. We strive to provide efficient service with a personal touch. We look forward to welcoming you back and don't hesitate to share your experience with others. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

I arrived early and James was very helpful and ready to go! Appreciate the punctuality! More

by MASONMCCANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you, Mason, for choosing Folsom Lake Ford and for the 5-star review! We're thrilled to hear that James provided helpful and punctual service. We look forward to assisting you again in the future. Drive safe! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

James recommend a very good set of tires for our truck. Got us in quickly to install them More

by MD80KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for shouting out James for recommending a great set of tires for your truck. We are delighted to hear that you were able to get them installed quickly. We appreciate your positive feedback and look forward to seeing you again at Folsom Lake Ford for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

I always have great service at this dealerships Quick Lane. Team is always friendly and helpful. Above and beyond. Thank you! More

by sirenanh85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford's Quick Lane! We appreciate your kind words about our friendly and helpful team. We are thrilled to hear that we provided you with above and beyond service. We look forward to welcoming you back for your future automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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