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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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July 10, 2024

Very good customer service and communication with the dealership. Extremely happy and will definitely return More

by JASON2310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Jason. We are thrilled to hear about your positive experience with Folsom Lake Ford. We appreciate your feedback and look forward to welcoming you back in the future. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

I really appreciate it. You guys did a wonderful job and thank you so much! Have a wonderful day! More

by TRANGDANG823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! We are thrilled to hear that you had a wonderful experience at Folsom Lake Ford. We appreciate your kind words and hope to see you again soon. Have a fantastic day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

Excellent service from beginning to end. It only took a few hours to complete the service & James was awesome. More

by 73UHLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the 5-star review! We're thrilled to hear about your excellent service experience with James. We appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 10, 2024

Nick always does a great job helping us! I will give referrals as Folsom Lake Ford is the best! More

by THERESAEMERSON
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sexton
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Jul 15, 2024 -

Folsom Lake Ford responded

Thank you, Theresa! We're thrilled to hear about your positive experience with Nick at Folsom Lake Ford. We appreciate your kind words and are glad you're happy with the service provided. We look forward to assisting you again in the future and thank you for recommending us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 09, 2024

Very good experience, friendly people and clean facility. Fast reliable service. Free car wash was a plus. More

by CGILMORE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! We are thrilled to hear that you had a very good experience at Folsom Lake Ford. We take pride in our friendly staff, clean facilities, and fast, reliable service. We're glad you enjoyed the free car wash as well. We appreciate your feedback and look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 09, 2024

The service was quite good and fast. The person handling my car took care of all the complaints that I had. I was happy when left the service center. More

by PSharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your car service needs. We are delighted to hear that you had a positive experience with our team, and that all your complaints were addressed promptly. We appreciate your kind words and look forward to welcoming you back in the future. Drive safe! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 09, 2024

Luis, did a good job getting my problem fixed in a timely manner. Thanks Doug More

by CRDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience with us at Folsom Lake Ford. We're delighted to hear that Luis was able to help you promptly. We appreciate your support and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 08, 2024

My appointment was too late in the day, so the agent rescheduled it for an earlier time the next week. More

by amychamp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience, Amy. We're glad we could accommodate your schedule with a more convenient appointment time. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 07, 2024

Service was preformed in the time stated and my service writer was great, warm friendly and sincere. More

by DEDRIKSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jul 09, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for taking the time to share your positive experience with us! We're thrilled to hear that your service was completed promptly and that our service writer provided you with excellent customer service. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 06, 2024

Nick was super helpful. Dropped my car off the afternoon before my 7am appointment for one issue. They also handled a recall issue. More

by HOLLY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 09, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, Holly! We appreciate your 5-star review and are glad to hear about your positive experience with Nick. We are thrilled we could assist with your car issues and handle the recall promptly. Please come see us again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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