Folsom Lake Ford - Service Center

Jay did a great job keeping welcoming me and keeping me updated. The service center was very busy and even with that the service was excellent updated. The service center was very busy and even with that the service was excellent More

Nick sexton was great. He listened to my concerns and made sure that I knew what I needed to do in the future regarding the issue. He listened to my concerns and made sure that I knew what I needed to do in the future regarding the issue. More

Always nice to know when you take your vehicle in for service it will be properly serviced. Great people to work with. I recommend Folson Lale Ford. Jon Smith service it will be properly serviced. Great people to work with. I recommend Folson Lale Ford. Jon Smith More

As always amazing service and service team! Always helpful and fast to get me out Always helpful and fast to get me out More

I believe that Folsom Lake Ford does good Service on my Ford 2013 Explorer. They found the issue and were able to repair it quickly. I am disappointed that a sealed unit that is not supposed to fail, did Ford 2013 Explorer. They found the issue and were able to repair it quickly. I am disappointed that a sealed unit that is not supposed to fail, did. This lowers my faith in Ford Products. I hope that Ford will learn and prevent this from happening on future products. More

The work was done as requested and, in the time stated. I appreciate that because I prefer no surprizes I appreciate that because I prefer no surprizes More

Great service…. Great Quik Lane Service Tech…. Very happy with his service and with all the info he updated me with… Great Job Great Quik Lane Service Tech…. Very happy with his service and with all the info he updated me with… Great Job More

Great Service Grant was extremely helpful. I told him what I wanted and he delivered. Car was sold as is but ended up having a bad battery he changed it out for a new one at no cost. Will defi I told him what I wanted and he delivered. Car was sold as is but ended up having a bad battery he changed it out for a new one at no cost. Will defiantly use Folsom Lake Ford again for my next purchase. Defiantly recommend this dealership More

I don’t think I have ever experienced this exceptional level of customer service in all of my years owning a car! We had a TERRIBLE experience with our local dealership service provider so we reached out level of customer service in all of my years owning a car! We had a TERRIBLE experience with our local dealership service provider so we reached out to Folsom Lake (where we bought the car from) to see if they could help us. They were horrified at the experience we had with the previous dealership and let us know they would help us! They came to us (we live about two hours away), brought us a rental car, took our car back to Folsom Lake, repaired it while maintaining excellent communication with us, and brought our car back in an incredible turn around time. Skye, Sarah and Israel all were INCREDIBLE. They all went so far above and beyond my expectations. Excellent service, responsiveness, communication and truly delivered on every promise they made. I couldn’t recommend a better place to have service your car or buy a car from! FOLSOM LAKE FORD IS TOP NOTCH!!!! More

Dave was friendly and professional. He helped me right away and answered all my questions. The service area was easy to access and I waited less than a minute. He helped me right away and answered all my questions. The service area was easy to access and I waited less than a minute. More