Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

Sort by
July 05, 2024

Luis Legarda handled the maintenance issue. He is a true professional. He let's customers know handling their maintenance issues is a top priority. He responds promptly to keep customers inf More

by JON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for highlighting Luis's exceptional service! We appreciate your kind words about our team's professionalism, friendliness, and knowledge. We look forward to assisting you again in the future and sharing your positive experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Great customer service. They always take care of my service. Nick in the service department is awesome. More

by NRSING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We appreciate your positive review and are thrilled to hear about your great customer service experience, especially with Nick in the service department. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Luis is a great service advisor. I recommend Folsom Lake Ford to my friends. It’s a very friendly business. More

by robfergusson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Vergara
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you, Rob, for recognizing Luis's exceptional service! We are thrilled to hear about your positive experience. We appreciate your recommendation to your friends and look forward to welcoming you back to Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Friendly staff and good service. Would definitely recommend to anyone looking to get their Ford serviced. More

by trevor.gamache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for the kind words and for recommending us, Trevor! We are delighted to hear that you had a positive experience with our friendly staff and service at Folsom Lake Ford. We look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Friendly and efficient manager. Helped me use Appleplay instead of paying $150 to update maps on navigation. More

by PAMELASHUTTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review, Pamela! We're thrilled to hear about your positive experience with our manager at Folsom Lake Ford. It's great to know that we could assist you with utilizing Apple CarPlay as an alternative to updating the navigation maps. We appreciate your support and look forward to welcoming you back for future visits. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Great customer service, in and out in a flash. East team to work with who took good care of us. More

by MARCUS.FRIEND516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you, Marcus, for the glowing review! We are thrilled to hear that you had a great experience at Folsom Lake Ford. Our team is dedicated to providing excellent customer service efficiently. We appreciate your kind words and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Dave Laughlin in service was great and got me in and out quickly! I would highly recommend. More

by SERGIO FOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you, Sergio, for sharing your positive experience with Folsom Lake Ford! We are thrilled to hear that you had a great service and that Dave was able to assist you promptly. We appreciate your recommendation and look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 04, 2024

Great service, friendly staff. I’m surprised that James’ name is not listed. He remembered me from the last time that I was there. More

by BOBSNELLINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James willis
Report | Print
Jul 05, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! We appreciate your kind words about our service and staff. It's great to hear that James provided such excellent service and made your experience memorable. We look forward to seeing you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 04, 2024

Very informative, suggestions were appreciated. Polite. Very knowledgeable in all areas of concern. Looking forward to next visit. More

by SCOTPLEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jul 05, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback. We are thrilled to hear that you found our team at Folsom Lake Ford to be informative, polite, and knowledgeable. We appreciate your business and look forward to welcoming you back on your next visit. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 04, 2024

I like this place. Been taking my Ford Explorer(s) there for over 2 decades now. They stay competitive on the regular stuff like oil changes, and do a good job. The onl More

by MVB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kwaku gaisie
Report | Print
Jul 05, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for over 2 decades! We truly appreciate your loyalty and are glad to hear that you find our services competitive and our work efficient. We appreciate your feedback regarding the delays during checking in. We will work on ensuring a smoother check-in process in the future. We look forward to continuing to provide you with outstanding service for many more years to come! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
70
71
72
...
150