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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,581 Reviews

1,581 Reviews of Folsom Lake Ford - Service Center

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July 30, 2024

Service is good as always but took longer than expected for a small amount of work More

by Fwee511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis legarda
Report | Print
Jul 31, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback. I appreciate your acknowledgment of our good service. I understand your wait time was longer than expected for a small job. Your input helps me ensure we meet our standards. Please feel free to reach out if you'd like to discuss this further. I look forward to serving you again at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 30, 2024

James was very professional, work was completed quickly, very good experience all around. Thank you! More

by VOOTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us at Folsom Lake Ford. I'm delighted to hear that you found our service professional and efficient. I appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 28, 2024

Service was great, the service manager was friendly and informative and was up front about everything. More

by johnwiens73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and taking the time to share your positive experience with us. I am glad to hear that our service manager provided you with friendly and informative service while being upfront about everything. I appreciate your feedback and look forward to seeing you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 28, 2024

Wonderful customer service. Everything was done as promised. Service consultant was very professional and honest in his advice about what needs to be done for my car. More

by TJAYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your car service needs. I am delighted to hear about your positive experience with our service consultant. I appreciate your feedback and trust in our team's professionalism and honesty. I look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 28, 2024

Folsom lake ford always takes care of my Excursion. The advisers are great, the mechanics are complement and the whole operation operates efficiently. They will always be our go to for repairs and main More

by nursebias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I am delighted to hear about your positive experience with Folsom Lake Ford and how well we took care of your Excursion. I appreciate your loyalty and trust in us for all your Ford vehicle needs. Looking forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 28, 2024

Excellent car care, very fast turn around while I waited, Jim Veilleux exceeded my expectations. He is a top employee!! More

by DSchuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Veilleux. 5 Star employee
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Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I am thrilled to hear that you had an excellent experience at Folsom Lake Ford. Jim is a valued member of our team, and I'm glad to hear that he exceeded your expectations. I can't wait to assist you again in the future and thank you for your support! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 27, 2024

I made an appointment for my 2014 Ford Escape to get the “Works” service performed as I have had some since I bought my SUV new from Folsom Lake Ford. I can get an oil change anywhere but I appreciate how More

by MILORANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you so much for choosing Folsom Lake Ford for your service needs! I am thrilled to hear about your positive experience with James. I truly appreciate your loyalty and trust in our team to keep your 2014 Ford Escape in top shape. I look forward to assisting you with any future service needs and appreciate you sharing your experience with others. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 27, 2024

This was by far my best experience at Folsom lake ford. James was exceptional at taking care of me. More

by US4SHARPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience, James was thrilled to assist you. I'm delighted to hear that we could provide exceptional service, and I look forward to welcoming you back in the future or to share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 27, 2024

It was a quick and easy experience in and out and the communication was excellent the whole time. More

by JPMCCARTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I appreciate your positive feedback on your quick and easy experience with excellent communication during your visit. I look forward to welcoming you back or hearing about your experience from others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 27, 2024

Jim Z is the best Service person I've ever worked with. But the entire team at Folsom Lake Ford is Fast, dependable, and reliable. Great experience! More

by DGPLESSAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Report | Print
Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic feedback! I'm thrilled you had a great experience with our team at Folsom Lake Ford. I strive to be fast, dependable, and reliable for every customer. I appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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