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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,582 Reviews

1,582 Reviews of Folsom Lake Ford - Service Center

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July 27, 2024

Jim Z is the best Service person I've ever worked with. But the entire team at Folsom Lake Ford is Fast, dependable, and reliable. Great experience! More

by DGPLESSAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Jul 30, 2024 -

Folsom Lake Ford responded

Thank you for your fantastic feedback! I'm thrilled you had a great experience with our team at Folsom Lake Ford. I strive to be fast, dependable, and reliable for every customer. I appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 26, 2024

The servicing department did a good job. They completed what they said the would do, for the amount they said it would be, and completed it by when I needed it completed. I am a happy custom More

by MD_HOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! I am pleased to hear that our servicing department met your expectations by completing the work promptly and as agreed. I appreciate your feedback and look forward to welcoming you back to Folsom Lake Ford in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 26, 2024

Jim V is fantastic. A little more attention to detail would be beneficial on vehicles. More

by SHADYJ70
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim V
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Jul 29, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! I appreciate your feedback and will certainly take your suggestion into consideration for future improvements. I'm glad to hear that you had a fantastic experience at Folsom Lake Ford. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 26, 2024

The experience was quick and easy - in and out. And I got some refreshments to boot!! More

by FCOLLENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen Frye
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Jul 26, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! I'm thrilled to hear that you had a quick and easy experience at Folsom Lake Ford. I'm glad you enjoyed the refreshments too! Come back and see us next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 26, 2024

I appreciate James Willis who is with the "quick lane" service. I find that he is friendly, professional and works hard to make sure the customer is number 1. More

by FIRECAPTAIN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jul 29, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! I am delighted to hear that James provided you with exceptional service at Folsom Lake Ford. I'll be sure to pass along your kind words to him. I look forward to welcoming you back for another positive experience! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 26, 2024

It was a quick and easy experience in and out and the communication was excellent the whole time. More

by CRAIG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the excellent review! I am thrilled to hear that your experience was quick and easy with excellent communication throughout. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 25, 2024

It was fast and they took care of it before the end of the day awesome job. More

by DUSTINMCDANIEL80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Jul 25, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the 5-star review, Dustin! We're thrilled to hear that you had a fast and efficient experience with us. Our team is dedicated to providing excellent service, and we look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 25, 2024

The technician was very professional and knowledgeable. He explained the issues that needed to be addressed and my car was serviced quickly. More

by TAMMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review, Tammi! We're thrilled to hear about your positive experience with our technician at Folsom Lake Ford. We take pride in our team's professionalism and expertise in addressing your car's service needs promptly. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 25, 2024

Quick lane tech did a very through job and didn't just "pencil Whip" entry's like I've seen in the past More

by GILHULY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigette
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Jul 26, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! We appreciate you recognizing our Quick Lane tech's thorough work at Folsom Lake Ford. We take pride in providing quality service and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 25, 2024

They really took care of me. I needed an update on the rear back up camera for a transit van and they worked around my RV set up to get it done. Great job guys! More

by 2cmarkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Laughlin
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Jul 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the 5-star review, Markus! We're thrilled to hear that we were able to take care of your needs, especially with the rear back up camera for your Transit van. We always strive to provide excellent service to all our customers. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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