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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,489 Reviews

1,489 Reviews of Folsom Lake Ford - Service Center

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June 21, 2024

You got my truck in at appointment time and serviced and washed in an hour. Very impressive. Thank you! More

by SRRAMME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the outstanding review! I am thrilled to hear that we could get your truck serviced promptly and efficiently. I appreciate your business and hope to see you again soon at Folsom Lake Ford. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 20, 2024

Very nice and caring employees, the wait was not very long, they washed the car. More

by GRSR49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! I'm thrilled to hear that you had a great experience at Folsom Lake Ford with our caring employees. I always aim to provide efficient service with a personal touch. I appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 20, 2024

They are easy to schedule appointments with, they run an honest business, and the service people are friendly. More

by A_ROWATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your automotive needs. I am thrilled to hear about your positive experience with our team. Your kind words about our honest business practices and friendly service people mean a lot to me. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 20, 2024

James and the team are more than worthy of your business. I entrust James to ensure my expedition doesn’t leave my small children on the side of the road when it matters the most. Do not hesitate to ask dire More

by Costco Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! I am thrilled to hear that James and our team provided you with exceptional service, especially for your Ford Expedition. We take pride in ensuring your vehicle's reliability, especially when it comes to your children's safety. Next time you need assistance, don't hesitate to reach out - I'm here for you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 20, 2024

Thorough and quick service. Service advisor was thorough and kept me informed. Ordered parts and scheduled service when they arrived. Shuttle pickup and delivery was timely More

by GLCLENDENIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich service
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for the positive review of Folsom Lake Ford! I appreciate your feedback on the thorough and quick service you received, as well as the excellent communication from our service advisor. I aim to provide timely and efficient service, and I am glad to hear that you had a good experience with shuttle pickup and delivery. I look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 19, 2024

Luis Legarda is professional and thorough. Great car service and customer service! Glad I bought my Bronco at Folsom Lake Ford! More

by MR70ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience! I'm thrilled to hear that you had a great car service and customer service with us. I appreciate your kind words and I am delighted that you're happy with your Bronco purchase. I look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 19, 2024

They are amazing people to work with, even with a crowded drive, Brigitte Frye was amazing. More

by jdfgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Frye
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the kind words. I appreciate your positive feedback about your experience with Brigitte. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 19, 2024

The dealership is clean. Staff is friendly, when they actually speak to you. Very busy service department. More

by SAVALDEZ414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Folsom Lake Ford responded

I greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and I encourage you to contact me to discuss this further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 19, 2024

Very helpful and courteous. Was glad that having my car serviced at my house was an option provided to me. More

by kimdpearson
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Katz
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Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford. I'm glad to hear that our at-home car service option was helpful and convenient for you. I appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 19, 2024

Brought in for a recall annd had a great experience. Part had to be ordered, but they let me know as soon as it anrrived. Repair was quick and done the same day I dropped off the car (have heard many st More

by JONSTACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! I am delighted to hear about your great experience with us and how we were able to promptly handle your recall repair. I appreciate your loyalty and trust in choosing Folsom Lake Ford for your service needs. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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