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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,582 Reviews

1,582 Reviews of Folsom Lake Ford - Service Center

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July 18, 2024

They did great work . The communication was good and I got my truck back quick More

by WINSTONHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I'm thrilled to hear about your positive experience with Folsom Lake Ford. I take pride in our communication and efficiency. I look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

The dealership has a solid service center and they do their best to address your needs quickly. My service advisor takes interest in vehicle and does his best to repair my concerns. More

by Dennisschendel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis G
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I'm glad to hear that our service center and advisor were able to address your needs efficiently. At Folsom Lake Ford, I always strive to provide excellent service and ensure your vehicle is well taken care of. If you ever need assistance in the future, feel free to reach out. I appreciate your feedback! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

Jim z and James f were amazing, always recommend Folsom lake ford service dept. i More

by MWRIGLEY95630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review of Folsom Lake Ford, I truly appreciate your recommendation! Jim and James are dedicated to providing exceptional service, and I am delighted to hear they made your experience amazing. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 18, 2024

The guy that helped me was awesome. waiting 2 hours for an oil change is unacceptable More

by BANYASRACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the guys name
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Jul 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing your feedback. I appreciate your patience and I am glad to hear that our team member was helpful. Your experience is important to me, and I would like to discuss this with you. Please contact me at Folsom Lake Ford so I can address your concerns directly. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Great service. They were very polite and finished everything very quickly. They also gave me a free car wash. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, JD! We're thrilled to hear about your positive experience with our team. We strive to provide efficient service with a personal touch. We look forward to welcoming you back and don't hesitate to share your experience with others. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

I always have great service at this dealerships Quick Lane. Team is always friendly and helpful. Above and beyond. Thank you! More

by sirenanh85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford's Quick Lane! We appreciate your kind words about our friendly and helpful team. We are thrilled to hear that we provided you with above and beyond service. We look forward to welcoming you back for your future automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Thanks James Willis for always providing exceptional professionalism and great customer service. Thanks as well to the entire service team. More

by TERRYMCCLOSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for recognizing James and our service team for their exceptional professionalism and great customer service. We appreciate your kind words and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

James recommend a very good set of tires for our truck. Got us in quickly to install them More

by MD80KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for shouting out James for recommending a great set of tires for your truck. We are delighted to hear that you were able to get them installed quickly. We appreciate your positive feedback and look forward to seeing you again at Folsom Lake Ford for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

Gary at Folsom Lake ford fleet did the servicing on my vehicle. .Thank you for your quick service. More

by ROBERTGORDON720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your vehicle servicing needs! We're thrilled to hear that Gary provided you with quick service. We appreciate your positive feedback and look forward to assisting you with any future maintenance requirements. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

My car was taken in immediately. I wanted to wait for it and it was ready in a shorter time than estimated More

by DEEDLES36
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We're thrilled to hear that your car was serviced promptly and efficiently. We aim to provide exceptional service and we look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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