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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,582 Reviews

1,582 Reviews of Folsom Lake Ford - Service Center

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July 17, 2024

Went there twice, you had a young man who needed more training. The first time in, he pointed to the direction of the model of the car I was looking for, it was in the back of the lot and a very hot day More

by RN-ICU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skye Mascadri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your visits to Folsom Lake Ford. Your comments are important to us, and we strive to provide exceptional customer service at all times. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for considering us, and we wish you all the best with your new vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2024

I arrived early and James was very helpful and ready to go! Appreciate the punctuality! More

by MASONMCCANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you, Mason, for choosing Folsom Lake Ford and for the 5-star review! We're thrilled to hear that James provided helpful and punctual service. We look forward to assisting you again in the future. Drive safe! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Very courteous, accommodating in addition the service writer made sure I had transportation to and from dealership More

by RUPPERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback on your recent visit to Folsom Lake Ford. I am thrilled to hear about the courteous and accommodating service you experienced, along with the assistance with transportation. I look forward to welcoming you back in the future for more excellent service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

My interaction with Tommy was great. My thoughts on Ford product not so great. This is the second time I've had issues with the entertainment center. Having spent $2000 in repairs on More

by PCOOPER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience. We appreciate the kind words about Tommy. We understand your concerns about the Ford product and the ongoing issues with the entertainment center. Please feel free to reach out to us at Folsom Lake Ford to discuss this further. We value your feedback and strive to meet your expectations. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

My advisor was fantastic and kept me informed through out the process. Work quality was great as well. More

by mike.silva84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for the fantastic review, Mike! I'm thrilled to hear that your advisor kept you informed throughout the process and that you were happy with the work quality. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

You all did a great job. My truck is running great! Shes as good as new! Thanks More

by joevember22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! I'm thrilled to hear that your truck is running smoothly now. I appreciate your support and look forward to assisting you with any future needs at Folsom Lake Ford. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

As usual the work was done right and the completion time was acceptable. I’m happy. More

by RYDFREE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Frye
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Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I appreciate your positive feedback about the quality of our work and our timely service. I'm thrilled to hear that you're happy with your experience. Feel free to visit us again in the future or share your experience with others. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

The service writer, and staff I encountered during my visit were great. They were friendly and professional. However, the two girls working the cashier desk were the opposite. Barely had time to look up More

by BOB_CYN2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Folsom Lake Ford responded

Thank you, Bob, for sharing your feedback on your recent visit to Folsom Lake Ford. We appreciate your kind words about the service writer and staff. I'm disappointed to hear about your less-than-satisfactory experience with the cashier desk staff. Rest assured that we will address this internally to ensure a consistent level of professionalism and customer service. We value your business and hope to provide you with a better experience in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Great service. Best experience so far. I’d like to give my compliments to Jim Veilleux who could not be more helpful and efficient. More

by JUAN.DELAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review! I am thrilled to hear about your great experience at Folsom Lake Ford. Jim will be delighted to receive your compliments. I appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 16, 2024

Excellent service. Appreciate using a dealership that has the complete service history on my vehicle. More

by SIMON7839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your vehicle needs! I'm thrilled to hear that you had an excellent experience with us and that you appreciate our complete service history records. I look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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