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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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March 25, 2025

Amazing service provided by Tommy and my truck came out driving straight and comfortable again More

by GCWSTANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Tommy provided you with amazing service and that your truck is driving straight and comfortable again. At Folsom Lake Ford, I strive to ensure our customers are satisfied with their vehicles. I look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

They are always friendly and professional. I have a dealership closer to me but I drive an extra 20min to get better service. It's so worth the trip! More

by dorisuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for taking the time to travel to see our team! We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come and look forward to seeing you when it's time for your next service. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

The service from Mike D'Incecco was very thorough. I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped More

by KENCOOLS
Recommend Dealer
Yes
Employees Worked With
Sales - Mike D'Incecco. Finance - Winston
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Ken! I am thrilled to hear about your positive experience with Mike and Winston at Folsom Lake Ford. They take great pride in providing thorough and efficient service, especially when it comes to helping our customers navigate the EV space. We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new vehicle! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

Lacey in the service dept. definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I am so happy to hear that Lacey provided you with outstanding customer service at Folsom Lake Ford. It's wonderful that she was able to make your experience enjoyable and that she accurately informed you about your vehicle's service time. We appreciate you giving our service department another chance and are glad we met your expectations. Thank you for your support, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

I take my truck to Folsom Lake Ford because that is where I purchased it in primarily because of my service advisor Luis Legarda. He is professional, courteous, and very helpful. I have a dealership in my ho More

by mike_manit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Mike! We truly appreciate your loyalty and trust in Folsom Lake Ford, especially in choosing to work with Luis. It’s fantastic to hear that you find his professionalism and helpfulness so valuable. Thank you for taking the time to travel and visit our team. We look forward to seeing you next time you need service for your truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

I will definitely go back. Quick and clean service. Left my car very clean and on time. More

by edith_derheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Edith! I am happy to hear that you had a quick and clean service experience at Folsom Lake Ford. We take pride in leaving your car in great condition and appreciate your trust in us. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2025

Great service and great prices. I Highly recommend this place for service and maintenance for your vehicle. More

by figueroaic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Folsom Lake Ford and found our service and prices to be excellent. Your recommendation means a lot to us, and we look forward to assisting you again for your vehicle's service and maintenance needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2025

Very efficient and knowledgeable team Thank you for a very pleasant experience I will be back More

by kevinbyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service / Wayne with shuttle
Mar 26, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our efficient and knowledgeable team at Folsom Lake Ford. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2025

Since I've been going to this dealership. 2 years ago and I met Jaye. He's been nothing but more than a gentleman to me. In a very professional manner, a great service and customer service wi More

by Aaronfalk73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye ford
Mar 25, 2025 -

Folsom Lake Ford responded

Thank you, Aaron! We truly appreciate your kind words about Jaye and the exceptional service you've received at Folsom Lake Ford. It's great to hear that our team has made your experience enjoyable. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2025

Nick is the best service advisor! Always attentive and willing to assist with any items. More

by TODD.CHRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We appreciate your feedback about Nick and are glad to hear that he provided you with attentive service. At Folsom Lake Ford, we strive to ensure all our customers have a great experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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