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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,645 Reviews
Today: 7:00 AM - 4:00 PM Closed Now
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1,645 Reviews of Folsom Lake Ford - Service Center

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June 27, 2025

Staff was great, service was quick, what more could I ask for. Would return in the future. More

by austinfavero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our staff and that our service was quick. At Folsom Lake Ford, we strive to provide excellent service, and we look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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June 27, 2025

The service personnel are very nice. We take our personal vehicles there and I take my work vehicle there and they are always quick and friendly. More

by STEVENMCCUMSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your review, Steven! I am happy to hear that you've had positive experiences with our service team at Folsom Lake Ford. It's great to know that we can assist both your personal and work vehicles quickly and kindly. We appreciate your support and look forward to serving you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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June 27, 2025

Overall dealer service is outstanding, quick, efficient easy to deal with, James Willis is a real plus to the Team More

by anthonycapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your review, Anthony! It's great to hear you found our service at Folsom Lake Ford to be outstanding, quick, and efficient. James is definitely a valued member of our team. We look forward to assisting you again on your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jun 27, 2025 -

anthonycapone responded

You have a great Team at Folosom Ford

June 27, 2025

Apppointment was easy to schecule. Work was done on time. People were polite and nice. Very good experience. More

by RAYMOND.CUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Raymond! It's wonderful to hear that you had a great experience at Folsom Lake Ford, from the easy appointment scheduling to the polite service. I appreciate your feedback, and we look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Always a pleasure to deal with. Very attentive and responsive. Great customer service. Nick Sexton went above and beyond to assist me. More

by triathelaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton (see comments- 5 stars)
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's fantastic to know that Nick was able to provide attentive and responsive service for you. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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June 26, 2025

brought our vehicle in to see if our key fob had the ability to put the windows down before you enter the vehicle. Came back an hour later and told us nope doesn’t have it. As they checked the tire pres More

by FORDSENIORMASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy
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Jun 30, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your concerns regarding the key fob functionality and the inconsistency with the tire pressure readings. At Folsom Lake Ford, we strive for accuracy and appreciate your input, as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to me directly. We’re here to assist you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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Jul 09, 2025 -

FORDSENIORMASTER responded

Left a message for Jon Peterson to get back to me as I would be more than happy to respond. He never called or responded to my message,

June 25, 2025

This was the best service I have ever received anywhere. Everything turned out perfect and timely. More

by KE6WCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck was the only one I worked with.
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We greatly appreciate your positive feedback and are thrilled to hear that you had the best service experience at Folsom Lake Ford. We strive to provide timely and perfect service to all our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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June 25, 2025

Service is courteous and professional. I have consistently worked with Luis because he is extremely helpful and thorough More

by GCSPSYCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We’re thrilled to hear you’ve had such a positive experience with our service team, especially with Luis. Your feedback about his helpfulness and thoroughness is greatly appreciated. We look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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June 25, 2025

The service was great from the team as well as well as customer service throughout the process. More

by JJBAUER34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and our customer service at Folsom Lake Ford. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2025

The service was great and right on time. James was very friendly, professional, and explained everything clearly. I really appreciated the attention to detail and the overall experience. Hig More

by mateo.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Mateo! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that James provided friendly and professional service. Your recommendation means a lot to us! We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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