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Folsom Lake Honda
Rancho Cordova, CA
228 Reviews
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Showing 228 reviews
November 06, 2025
Thomas Diefendorf was very helpful. He was patient through the process and not once did we feel repressured to buying when we were just looking around. We did end up buying a car thanks He was patient through the process and not once did we feel repressured to buying when we were just looking around. We did end up buying a car thanks to Tom because at this point we had gain confidence and trust on him and at end of the day we walked out with the car oir daughter wanted at a reasonable price. Thank you Thomas for being such a great salesman. More
by m7mariella
Employees Worked With
Thomas Diefendorf
October 09, 2025
Daran was great. However, I was trying to let them know before I bought the car. I needed Bluetooth and if I did buy it you could show me how to do it. Well after buy However, I was trying to let them know before I bought the car. I needed Bluetooth and if I did buy it you could show me how to do it. Well after buying it and paying cash they tried to hook the Bluetooth up and it wouldn't work and nobody has called me back. It's been a week. It's bad business practice. A minor feature wasn't a lot of money but it kind of was. I have my own business for 50 years. I know all about it. I know if Darren could have done it he would have but the management no one's called me More
by stonehand49
Employees Worked With
November 25, 2024
I was looking specifically for a dealer certified Honda Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I drove three different Passports, one new 2025 with the Trailsport trim, one 2022 with Trailsport trim and one 2023 with Trailsport trim with the extra HPD package. I found that I liked the 2023 with the package. I was at first disappointed that since the cars were on a Black Friday sale they were listed with “No Haggle Pricing’ and I was unable to negotiate a lower price. I left the premises and later that night I was contacted by Thomas and was convinced to come back in the following day. Thomas brought in his manager, Tom Palombi and we worked out several concessions which included a great deal on a trailer hitch which I really wanted to add. Thomas Diefendorf and Tom Palombi worked with me to complete the sale to my utmost satisfaction. After the sale was completed and delivered, Thomas followed up by contacting me several times showing me that he was my advocate and even helped me to to resolve any issues or questions that I had on the vehicle. I highly recommend anyone coming to this dealer look him up. He is an awesome sales person. More
by Rn_Young
Employees Worked With
Thomas Diefendorf, Tom Palombi
June 26, 2024
I had a terrible experience here. I went to go to this dealer to gather some information about possibly purchasing a Honda Civic or maybe a honda accord As I have had two honda accord I went to go to this dealer to gather some information about possibly purchasing a Honda Civic or maybe a honda accord As I have had two honda accords in the past that I loved about twenty years ago. I was up front with the sales person and let him know that I'm still in the Explorratory/ research phase of car shopping. I don't know if I want a civic or if I want another type of vehicle. I haven't driven any other vehicles yet. But I wanted to test-drive the base model Civic. I explained we were just looking for an inexpensive commuter car.It didn't need to have all the" Bells and whistles, " but something that was safe, reliable, sturdy, and had excellent gas mileage. I also did not want to have the Turbo engine. He stated that he had a sports trim level that had a aspirated engine. So, I agreed to drive that to see if I liked the aspirated engine and the feel of the way the car drove since they did not have the vehicle with the base model trim package or even in the color that I wanted. But I said I would like to drive the vehicle anyway, because if I don't like the way the vehicle handles and drives then it's a moot point, if the vehicle I'm standing in front of which is bright blue is not the color that I want or if the vehicle that I'm standing in front of has a whole bunch of accessories that I don't want or need. I can always order the correct colored vehicle with the accessories I want later if I like the car, but I do need to drive it first to determine that. Basically.the person took me on a test drive just out of the actual parking lot and down the side street that ran parallel to the dealership.I turned the car around at the end of the culdesac and came back into the dealership. I was literally gone less than one minute; then back into the parking lot. And when I got out of the vehicle. The person tried to get me to come in and start crunching all the numbers for buying the vehicle. This is not the first time that he had mentioned this. In fact, he had mentioned it several times and each time. I kept saying that I'm in the fact gathering stage. I'm not sure if this is the type of vehicle that I want, but I had every intention of getting his card and if after looking at a couple competitors, if I still was interested in the Honda, I was going to circle back and come talk to him. However, he proceeded to berate me because I told him. I used to sell cars before which is true and told me. Then,I should know how this works. And that this is not an amusement park for me to take rides! He screamed this at me. I was definitely shocked. Then he jumped in the car and sped through the parking lot around the corner in the parking lot. Screeching the tires As if to communicate with me non verbally and through his actions to show me how angry he was as he put the car back! I have literally never seen anything like that period it was like a professional adult car sales.Benz threw a literal fit right in front of me and I didn't even know what to say at that point so I got in my car and left. However, I have never been treated so bad in my entire life. I was nothing but up front and honest with him. As to where I was at in my car buying process. I wasn't ready to buy a car yet and I got nothing but high pressure sales tactics and then rudeness when I didn't want to go in and sit down and crunch the numbers to buy the car immediately. so I just want everyone to know. This is not the place to go. They will not treat you with honesty, ethics and integrity. And there will be a more detailed formalized letter to let either the owner of the company know and/or management know. What transpired and this was not just done in front of me either. There is another witnesses. I will let the other person speak for themselves. I will say that their test drive before mine was quick as well. I know because I was in the vehicle. We will send a letter as it was unprofessional behavior to say the least. More
by bellawantsahome
January 10, 2023
I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes t Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes to restart my car from the pump. I directly drove to the dealership and was told there would be a 3-4 hour wait to be seen without an appointment, which would have caused me to miss the funeral home appointment. Rescheduling would have been difficult and my hotel lodging was non-fundable. Erynn Thurmond and Ku Lee were very kind and empathetic to my situation and replaced my battery in under an hour so I wouldn’t miss my appointment. I think these employees went above and beyond to help and support me during my sad time of loss. I am very thankful for their kindness and assistance. More
by Laurie
Employees Worked With
Erynn Thurmond, Ku Lee
December 27, 2022
DO NOT DO BUSINESS WITH THIS DEALERSHIP. Do NOT interact with Phillip Barretto, Mike Benson, Tom Palombi, and Mike Roth. Do NOT interact with Phillip Barretto, Mike Benson, Tom Palombi, and Mike Roth. More
by Concealed
Employees Worked With
Phillip Barretto, Mike Benson, Tom Palombi, and Mike Roth.
June 29, 2021
Great experience with Folsom Lake, specifically Phillip who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to who was able to find the car I was looking for. I understand inventory is limited because of demand and constraints, but he went above and beyond to find what I was looking for. Also a pleasure working with Tom, who negotiated a fair offer on our trade and the purchase. Thank you to the wonderful team at Folsom Lake Honda! More
by Gene Lam
Employees Worked With
Phillip
February 03, 2021
Hello my name is Ismael. My experience at Folsom Lake Honda was extraordinary. Salesman Jeff and Manager Tom were a huge help when looking for my car. Both Tom and Jeff helped me find the perfect car wit Honda was extraordinary. Salesman Jeff and Manager Tom were a huge help when looking for my car. Both Tom and Jeff helped me find the perfect car with a price that was affordable for me. They had my best interest in mind and went far to make sure the experience was smooth. I would recommend this dealer to anyone looking for a new or used car. Ask for Jeff and Tom when going in. More
by Ismael Ruelas
Employees Worked With
Jeff, Tom
March 07, 2020
About ready to take business elsewhere The service advisor i was working with needs better customer service etiquette. Even after my car was done i had to come back in cause it wasn't done The service advisor i was working with needs better customer service etiquette. Even after my car was done i had to come back in cause it wasn't done right the first time! More
by kory
Employees Worked With
Eddie
September 15, 2019
Best experience!! Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone a Robbie was positive and personal...answered every question . We couldn’t be happier or more confident with the preowned car we purchased!! Everyone at the dealership was professional More
by Diane
Employees Worked With
Rob
