Folsom Lake Honda

outstanding i know what i want and i was amazed with the quick and easy car buying experience. spent less than an hour signing. the people are helpful and detaile i know what i want and i was amazed with the quick and easy car buying experience. spent less than an hour signing. the people are helpful and detailed in explaining all the car features. More

Wonderful experience I had a great experience trading in my used car for a brand new one. They're great in the service department and work well with the sales department t I had a great experience trading in my used car for a brand new one. They're great in the service department and work well with the sales department to get me the best deal both on the selling and purchase of the vehicles. They're very accommodating to families with kids with snacks, a kids room, t.v. and all around friendliness. More

Exceptional Customer Service From our first visit, we felt very comfortable with the FL Honda team! I am so happy that we had the opportunity to work with Josh Banda (by far, the From our first visit, we felt very comfortable with the FL Honda team! I am so happy that we had the opportunity to work with Josh Banda (by far, the best and most hardworking individual on that sales floor!) Josh worked tirelessly to get us the car we wanted, for a fair and honest price- no games, tricks or up-selling- and provided excellent and personalized customer service at each step of the car buying process. Needless to say, we are loyal customers who plan on returning again soon (hoping to do a trade-in for our 2nd vehicle). Overall, our experience was very positive and our dream of owning a new Honda Pilot Elite came true. Thank you Josh for helping make our (huge) investment worth every penny! More

Starts off good, goes downhill quickly. They've taken two people who started at five stars for the car and the dealership. Now it's two and headed lower. All their smooth PR and promises ar They've taken two people who started at five stars for the car and the dealership. Now it's two and headed lower. All their smooth PR and promises are just BS. Deal just once with their service manager and they lose two stars. They let Colors on Parade do paint work on their lot, after you sign a complete release. They've just wrecked my paint job. Ugly swirl marks and bubbles in the clearcoat. Honda's response: You signed the release. They promised a rental car, dropped me at the agency, who did not have a car available, but said I could wait until someone turns one in. I've been back three times for a rattle in the door. It was returned as fixed. Yeah, for four days each time and now the same rattle is back. I hope people come back and update their reviews after dealing with these guys for a few months. More

Simply the best!! Phillip Barretto turned my car buying experience from a nightmare to a dream. As a female with not a lot of car knowledge, at the other dealerships I Phillip Barretto turned my car buying experience from a nightmare to a dream. As a female with not a lot of car knowledge, at the other dealerships I was afraid of being taken advantage of. At Folsom Lake Honda there was absolutely no pressure. Phillip listened and addressed all of my concerns & I got the car I wanted at the price I wanted. Everyone that I worked with at the dealership was wonderful (special thank you to Tom & Ben!!) Ladies (& gentlemen) if you dread the whole car buying experience like I did, trust me and go to Folsom Lake Honda....they will change your life! Thank you Phillip & Folsom Lake Honda! More

Very positive, no pressure experience !! From the time we were greeted by Philip Barretto we had a very positive car buying experience. We never felt pressure from anyone we came in contact w From the time we were greeted by Philip Barretto we had a very positive car buying experience. We never felt pressure from anyone we came in contact with. We are looking forward to our future relationship with Folsom Lake Honda and we understand why this dealership has been awarded the Presidents Award for Excellance. More

Very pleasant experience I was in contact with Cherie Anderson over email who was very prompt and courteous. She was even more pleasant to deal with in person when we got to I was in contact with Cherie Anderson over email who was very prompt and courteous. She was even more pleasant to deal with in person when we got to the dealership to test drive the new Civic. We then met with Cameron Perry who made financing a pain-free process. I am a very happy customer and I will definitely refer my friends and family here for the amazing customer service! More

The best new car buying experience I have ever had!!! Long story short: This was by far the best car buying experience I have ever had. Lee Schwartz and Jason Davis worked very hard to earn my business Long story short: This was by far the best car buying experience I have ever had. Lee Schwartz and Jason Davis worked very hard to earn my business and didn't play the games that some dealerships tend to play. I am still shocked that they not only beat the deal I already had but enhanced it so much that I bought it on the spot. With .9% financing for five years it was an offer I could not refuse. I love my new CR-V and I loved my car buying experience at Folsom Lake Honda. I am a customer for life!! Details: I totaled my car on 11/4/14 and started looking for a new one online the very next day. Being a widow and not sure exactly where to start I reached out to several local Honda dealerships and received some good offers on new CR-Vs. Clay Jackson at Folsom L:ake Honda was one of the first to respond. He put no pressure on me whatsoever but made it clear that they would love to compete for my business. I first visited another high volume dealership because they had the color I wanted and they made me an offer I thought was truly amazing. Because my insurance hadn't resolved my claim I told them I was not comfortable buying the car that day. Clay followed up the next day and asked me to give them an opportunity to meet or beat the offer. He put me in touch with Lee Schwartz and after several texts and emails Lee convinced me to stop by Folsom Lake Honda on my way home from work. He said they didn't have the color I wanted but told me about a color I hadn't seen called Urban Titanium Metallic. I was intrigued by his description of it so agreed to stop by. Long story short I bought the car that day, 11/11/14. I just got through talking to a co-worker and telling him about my new car. It turns out he bought a new CR-V there last year and he said they love it and they love Folsom Lake Honda. Glad to hear that there service department is as good as their sales department. More

Service I was in a hurry to have my oil changed. FLH met the challenge and did the service in less time than their estimate. They washed my car even thought I was in a hurry to have my oil changed. FLH met the challenge and did the service in less time than their estimate. They washed my car even thought it was raining. Very Satisfied. More

This Honda dealer should not be selling cars .I have had nothing but problems here ,when i got my van i was told to come back the next week to get floor mats three weeks later i had to go down and fight fo nothing but problems here ,when i got my van i was told to come back the next week to get floor mats three weeks later i had to go down and fight for my mats .Then i got my van services there and they dented the back of my van and try to hide it from me. You buy a car here you will be very very sorry. More