Fontana Motors Direct

The worst dealership I've ever dealt with. No worthy experience with clientele. Terrible people and services. No worthy experience with clientele. Terrible people and services. More

Had the worst experience at this dealership. Do not recommend going here unless ready for unprofessional and shady sales tactics. These people are dishonest please avoid doing business here. Do not recommend going here unless ready for unprofessional and shady sales tactics. These people are dishonest please avoid doing business here. More

Steven helped us, who seemed a little grumpy at the time and then Jaime helped us sign the paperwork, who seemed friendly and helpful. But on the way home the a check engine light came on. They are going to and then Jaime helped us sign the paperwork, who seemed friendly and helpful. But on the way home the a check engine light came on. They are going to look at it Monday, Code reader says something about the emissions system. Hopefully they can get it fixed for us. Will update after Monday...Stars and recommendation may change... More

Horrible customer service! Came in with an appointment and ready to test drive a car, but it wasn't ready, and we were left waiting in the rain for 30 minutes while they tried Came in with an appointment and ready to test drive a car, but it wasn't ready, and we were left waiting in the rain for 30 minutes while they tried to find the keys. After we had taken the car for a test drive and gone inside to talk pricing, it seemed like the guy didn't know what he was doing. He was hesitant to give us a breakdown of the pricing, and once we started questioning why the car was more expensive than the listed price, he passed us on to another sales associate. Whatever you do, avoid a salesperson named Austin! We would have been more willing to buy if he hadn't been so rude, talked down to us, and kept persisting that we shouldn't leave the dealership to think on pricing, even though we had plans and kept saying the given rate was out of our price range. One of the worst dealership experiences ever! More

Fontana Motors Direct is hands down the best dealership I’ve ever visited! The selection of vehicles was impressive, and the staff was knowledgeable and friendly. They answered all my questions and made su I’ve ever visited! The selection of vehicles was impressive, and the staff was knowledgeable and friendly. They answered all my questions and made sure I felt comfortable every step of the way. I appreciated the transparency in pricing and the financing options available. I drove away in an amazing car, and I can't thank Zach enough! More

SCAM! !! This place is untrustworthy!!!! I spoke with the manager Jose on a Tuesday and arranged a test drive and purchase of a specific vehicle for the f !! This place is untrustworthy!!!! I spoke with the manager Jose on a Tuesday and arranged a test drive and purchase of a specific vehicle for the following Saturday. I asked Jose to send me the Carfax on the car and he sent me a link to the dealership with the specific car information but never sent it. I informed him I would be driving in from San Diego, 2 hours away w a little one, and wanted to ensure that the car would be ready, had a clean bill of health, and a salesperson would be available to sell me the car. Saturday rolls around and I show up to the dealership. The dealership was unorganized, they did not have the car ready and after 45 minutes of me arriving I was informed that the car was not available for sale because it had damage due to it being in an accident. They tried to tell me that the person that made my appointment was new And should have disclosed the proper information to me. I reminded them that it was the manager who made my appointment and informed them that I had also called and spoken to that manager on Friday to touch base on the sell of the car and to get specific information on who to write the down payment check for. I asked why this information was never disclosed to me during the several conversations I had with the manager, reservation person over the phone, the salesperson I was contacted by the morning of etc. Etc. he couldn't answer any of my questions & The manager never presented himself to speak to me in person. Goes without saying I will never purchase a car from this dealership nor will I ever suggest anyone I know to purchase a car from this dealership! More

3rd time purchasing a vehicle from Here ,( mom , pop and myself) all vehicles have been legit no issues at all. Thank you George Kunkle for always assisting us and going out of your way to help out my famil myself) all vehicles have been legit no issues at all. Thank you George Kunkle for always assisting us and going out of your way to help out my family with the 20 extra questions we have and just being a cool honest person. Thank you for your service sir. More

They sold me a lemon, bald tires I had to replace the following day after purchasing, missing safety belts, bad shocks and struts and a burning smell coming from the Ac. I asked for a loaner so they can following day after purchasing, missing safety belts, bad shocks and struts and a burning smell coming from the Ac. I asked for a loaner so they can repair the issues, one guy said yes but the GM said no, I have to pay for a rental and they wont fix the car unless I sign saying I wont hold them liable for any other issues. I put a down payment of $3,000 on the car 1 week ago, had to drop close to $1,000 the following day because the tires were bald and now they want me to pay for a rental. This company is so shady and unethical More

I bought a truck from Fontana Motors Direct recently. The truck had a small chip in the windshield that I noticed when I was test driving it. As part of our agreement, they said they would fix the chip b The truck had a small chip in the windshield that I noticed when I was test driving it. As part of our agreement, they said they would fix the chip before they delivered the truck to me. It was written in the contract. The truck arrived, and almost immediately, I realized they did not fix the chip in the windshield as promised. I immediately contacted our sales person and Caleb. He told me they did fix the chip. I assured him they did not. I knew either he was lying or the windshield repair people lied to him, but it definitely wasn’t fixed. He said he would talk to his manager and get back to me within 2 days. I waited four days and still had not heard from Caleb, I called the dealership two different times asking for him to try to remedy the problem and of course he was not available. After the second call, I asked to speak to a manager. I was transferred to somebody named Jose. I explained the issue and he looked in their system, and said that there was no invoice for a fixed windshield on my truck…. Of course not, because they didn’t fix it. He said he would contact the windshield repair people they work with to try to set up an appointment to have it done and get back to me. It has now been a week and a half and I still haven’t heard anything from them… so buyer beware. They will make promises to sell you a car, but will not honor those promises and will then lie to you and blow you off. Completely unethical and lacking integrity. More