Fontana Motors Direct

Do not buy from this dealership. They will keep a car on the webaite for sale that has already been sold. They will keep a car on the webaite for sale that has already been sold. More

**** BUYER BEWARE*** We recently went to purchase a vehicle from Fontana Motors Direct and had an absolute horrible experience. We quickly learned they try to confuse their customers by sending multip vehicle from Fontana Motors Direct and had an absolute horrible experience. We quickly learned they try to confuse their customers by sending multiple salesmen impersonating management to negotiate the vehicles price. Our fourth salesmen, Austin were very unprofessional, condescending and disrespectful. Austin became hostile and attempted to be intimidating when confronted about his attitude. We immediately ended the conversation and left the dealership. To make thing worse Austin had the audacity to call me the next day and act like nothing happened. It’s very unfortunate the management allows this kind of behavior to occur. It truly shows the morrow values of the dealership as a whole. Please take a few minutes to read their reviews on Google, Dealerrater.com, cars.com and Carfax.com and will see this is not the first time these issues have been addressed. To top it off, they are not even Better Business Bureau accredited and have had 24 complaints in the last 3 years. I highly advise you not to waste your time or money. Instead, I would purchase from a reputable dealership. More

Very shady. Majority of the cars on the lot have structure and sever damage. They'll show you the Carfax showing minor damage, and claim that's the only damage, Majority of the cars on the lot have structure and sever damage. They'll show you the Carfax showing minor damage, and claim that's the only damage, but beware they'll shove AutoCheck in the paperwork and have you sign acknowledgment of the structure damage without actually disclosing it. They also Changed the rate, bank approval, and payment without acknowledgment. I went back not ever 12 hours later and they threatened to have the car towed away if it was left there. They said it was driven off the lot so that they aren't responsible anymore, but they drove it off the lot, not me. They dropped the car off in-front of my driveway. They also refused to give me the contract and all signed documents when I asked, I kept getting the, "yes I'll give it to you later." And it was then emailed once it was infront of my home. They crossed out the lien holder name, and wrote in another without letting us know before emailing us the contract, then when i asked to confirm they responded with, "the approval is with whoever I want. I decide who to approve you with, at whatever rate I want." I have recorded calls with these people. They never provided their real names. The sleezy GM I spoke to over the phone said his name was Alex, there is no Alex at the dealers he said his name was then Will, there is no Will at the dealer. They used fake names, the guy Edgar, fake Will, fake Alex, and JP. They're all shady. The entire dealer is, and it's such a shame. They refused to take the cancelation fee of $750 dollars, only wanted cash. When I said why are changes being made, don't they get audited, he got upset, it hurt their ego, and refused to assist us afterwards. Great credit 853 credit score. They asked for 1k down, and said they got me an 8%. After hours, we got the cash, canceled the contract, and they didn't provide a cancelled contract form. We then walk out, JP followed and laughed said that he did disclose damages and when they didn't. He then said, "you're buying a used car so yeah it'll going to have damage. If you want one with no structure damage a new one." Sooo we did, that's what we get for settling. We drove to a franchise dealer, bought a new NX300 for only $30 more a month, $0 down. They also agreed what they did is illegal. And we didn't drive the car off the lot, and contract wasn't provided till 40 min afterwards, and changed. I have the recorded calls, and interaction while at the dealer. Filing report with the Better Business Bureau. Had to lock credit since they began sending it everywhere to upset us. More

Go somewhere else. Not an honest dealership. They mislead and deceive the buyer. I dealt with it first hand and witnessed it with the people buying cars around me. The Not an honest dealership. They mislead and deceive the buyer. I dealt with it first hand and witnessed it with the people buying cars around me. The are your best friends and will tell you what they think you need to hear to get the car sold and you out the door. Once you drive that car off the lot, you are on your own. If something goes wrong with the car and you need to talk to someone, it’s nothing but crickets. They are very good at what they do and they expect the buyer to just be dumb and ignorant. Know exactly what you want before you step foot on any lot and stick to it. If they want to sell the car, they will agree to sell you the car. If not, it wasn’t supposed to be and move on. Go to Car Edge on YouTube and watch a few videos on what you should do and what you should know before stepping on that lot. I did and it saved me thousands in dealer mark ups and add ons. Now you’re empowered, educated, and as long as you stick to your guns, they cannot bully you into anything you don’t want. As long as you know your stuff and are educated on what you can demand, it puts the power in your hands, not theirs. Also, get as much back history on the car you’re thinking about buying. Is it a rental return, a fleet car, how many recalls does it have, any unreported accidents that wasn’t reported to car fax. Run the VIN number yourself, don’t rely on the dealership to ever tell you the truth about the car. Especially this dealership. Get prefinanced through your bank or credit union before you go and it shifts the power to you. If you do the financing through them, they will do everything in their power to make you pay for all the extra add ons. More

They lie to your face and deceive you completely if they sense you’re inexperienced. Do not go here sense you’re inexperienced. Do not go here More

Was mislead for two days. They asked for all my information wasted countless hours just to not even respond in the last stages completely just ghosted me. Be careful when talk They asked for all my information wasted countless hours just to not even respond in the last stages completely just ghosted me. Be careful when talking to these people at this dealership they will def waste your time and then try to upsell you a cheaper vehicle than you want and they have no decorum to finish the conversation when they feel like they are done with you they will ghost you. Don’t waste your time with this dealership. Horrible customer service. More

I recently purchased a vehicle from this dealership, and overall my experience has been extremely disappointing and frustrating. First, they allowed me to drive off the lot with tires that were in very b overall my experience has been extremely disappointing and frustrating. First, they allowed me to drive off the lot with tires that were in very bad and unsafe condition. They scheduled me with their tire shop to have them replaced, but when I showed up for the appointment, the tire shop had no record of me, didn’t know anything about the situation, and didn’t even have my tire size available. It was a complete waste of my time and showed a serious lack of communication and organization. To resolve the issue myself, I purchased new tires and the dealership agreed to reimburse me $40 per tire. It has now been over three weeks of constant follow-up, and I still have not received the reimbursement they promised. In addition, when we first looked at the vehicle, we noticed that some body panels were a different shade of color. When questioned, we were told and even “guaranteed” that the vehicle had not been resprayed. However, after getting the vehicle home and inspecting it more closely, we found clear signs of repainting, including overspray in the door jambs and torn seals around the doors. They provided a due bill to correct the paint mismatch, but based on my experience so far, I have very little confidence that this will be handled properly, especially if it involves one of their partner shops. While we were at the dealership, we also noticed several other vehicles on the lot with very obvious paint imperfections, and these were not inexpensive cars. Based on what I saw and experienced, I would strongly suggest that anyone considering purchasing a vehicle here inspect it very closely and not rely solely on verbal assurances. Overall, this experience has been exhausting. Buying a vehicle is a major investment, and customers should be able to trust the condition of the vehicle and the dealership’s follow-through. Unfortunately, the lack of transparency, poor communication, and failure to honor commitments have left me very disappointed. More

TL;DR: My first car purchase here turned into a nightmare. I was steered into an expensive car, charged about $3,000 in undisclosed add-ons and offered a financing rate about 3x my bank’s, misled a nightmare. I was steered into an expensive car, charged about $3,000 in undisclosed add-ons and offered a financing rate about 3x my bank’s, misled about insurance and told an accident was only “cosmetic” when it wasn’t. I drove off with a faulty car (headlamp, airbag, wheel issues), no second key, and then was blamed, ignored, and made to chase them for days. Over a month later, I’m still dealing with repair hassles. As a first-time buyer, I genuinely feel taken advantage of and would not recommend this dealership. More

12/15/2025: Turns out, Thomas not only didn't go over the optional add-ons, he also lied about my ability to cancel the warranties associated with them. When I initially reached out to Thomas, he told the optional add-ons, he also lied about my ability to cancel the warranties associated with them. When I initially reached out to Thomas, he told me all I needed to do was give him my loan number and the list of items to cancel and he would promptly submit a form for correction. Next, he told me we would have to wait 30 days to cancel because the files were still being processed. After I prodded him to furnish me with the documents so that I can fill them out myself, he told me he'd put me in contact with Jose Gonzalez. He claimed Jose will be able to complete the cancellation once he sends me the documents to fill out. THIS IS WHERE THE LIES BECAME OBVIOUS: Jose stopped responding to my emails. I, immediately, text Thomas to have him remind Jose to send me my documents. Thomas said "I will speak to him". That was A WEEK AGO. So I decided to escalate the situation because this involves my finances. I know no one at Fontana cares after I signed for the car so it's now my responsibility to correct their negligence. So I called the warranty companies that are responsible for the after market items. I was able to cancel one product RIGHT AWAY. This means Thomas lied about the 30 days period. But the lies just got worse: two of the add-ons cannot be cancelled nor refunded. That's straight from the warranty company's cancellation team. So I called Austin, Fontana's finance manager who "helped" me through my loan. Austin claims I can cancel one of the products after waiting 6 months. But another employee that I spoke to, who wasn't Thomas, told me I had already exceeded my 15 days and can no longer modify my contract. Except I waited because Thomas told me we wouldn't be able to do anything until 30 days go by. I call Ascent, the add-on warranty company, and they showed me the contract I signed. Turns out Thomas DID NOT include the last two pages of the document with my package. The last two pages CLEARLY STATE: NO REFUND OR CANCELLATION. I've already escalated this matter to Wells Fargo executives. They've opened a case against Fontana Motors Direct. I've given them every detail and will be sending them my entire text exchange with Thomas that PROVES he didn't walk me through the optional add-ons. The text also proves Thomas said he could cancel the products if I just give him my loan documents and fill out a cancellation form. It's all lies. Austin will not send me an email promising that I will be able to cancel the products after 6 months despite insisting I will be able to. He actually said "I don't commit anything to writing. That's not what I do. I will not sign anything or send you anything. I only do business through speaking". Which basically translates to: "I know what I do is illegal so if I sign something, and it's not possible, I'll get sued to the ground. So I won't be giving you my signed word, you're just gonna have to trust me". Do NOT give your business to these crooks. Wells Fargo will help me take care of this mess. More

Please fully inspect your cars four days after I bought a car from this dealership my check engine light came off took it to the actual BMW dealership they did a full car inspection turns out brakes are pret car from this dealership my check engine light came off took it to the actual BMW dealership they did a full car inspection turns out brakes are pretty much done. Front and rear tires are pretty much done front and rear coolant buildup in Ganon bay airbag light on AC not working and the worst of it all check engine light turned on because my lower radiator blinds are damaged so warranty was Boyd. I called my salesman Geo to see what we could do with these issues he told me to let him see exactly what was wrong with the car apparently it’s gonna cost $3000 to replace those radiator blinds and I told him if he knew about the damage before sending me the car and I never got a response back More