Foothills Toyota

I worked with Stacy and had an excellent experience. She was efficient, friendly and knowledgeable about the car I bought. I was very happy and would recommend Foothills Toyota to anyone looking for a c She was efficient, friendly and knowledgeable about the car I bought. I was very happy and would recommend Foothills Toyota to anyone looking for a car. Thank you, Stacey! More

I came in with my daughter to purchase a Corolla Cross through Costco. Their quoted price was very good. However once it came time to valuate her trade in, they came back with an incredibly low offer that through Costco. Their quoted price was very good. However once it came time to valuate her trade in, they came back with an incredibly low offer that was 1/3 of the book value in rough condition. Their excuse was that they would have to auction it. We ended up buying a Corolla Cross the same day in Bellingham where they valued her trade in at almost TRIPLE the offer from Foothills. This is the second Toyota we purchased from Bellingham and looks like we will continue buying from them in the future. More

Be careful with these guys, get a second opinion on your service quote. I dropped off my Rav4 with an electrical issue and experienced a week of complete run around, lies and deception. At first they told m service quote. I dropped off my Rav4 with an electrical issue and experienced a week of complete run around, lies and deception. At first they told me all of the problems with the vehicle were due to a collision resulting in a broken ground wire or a connection being damaged in the collision. This set me up for a long drawn out investigation of the situation and would cost thousands. At first I believed them, coming from a ligit Toyota store they must be right, Right? Wrong, I stopped the work so I could take the car to get a second opinion. There was no collision history. Turns out they were lying about it to get me to authorize a long drawn out investigation of the problem. Because I already paid them $200 to diagnose the problem that they didn’t fix, I brought the car back to them and explained again that there was no collision. There was still an issue and must be something else. I requested that they look again. I waited 4 days before Jon called me back to inform me that the car is done. He also let me know that the bill was $525 more than the $200 I had already paid up front. He explained to me all of the hours it took to find the problem. I'm not new to this, I had already pulled the trouble codes from the car before I brought it to them. The first step in trouble shooting this type of code is to check the fuzes. I had already caught them in the lie about the collision. So when they tried to over exaggerate the situation again so they could over charge me, I knew they were trying to rip me off. It turns out the mechanic was billing me for 3 hours of labor before doing the initial first step of diagnosis. Foothills Toyota was obviously milking the bill to make more money off of me. Bottom line, my car only needed a new fuse that should have taken no more than half an hour to do. That new fuse took me two trips to the dealership, much agony and an attempt to charge me $725 for a fuze. More

If I could give minus stars to this dealership and salesperson I would. I have never in my life been spoken to so rudely or treated so poorly in any sales situation. From the start Tyler Huseman was c salesperson I would. I have never in my life been spoken to so rudely or treated so poorly in any sales situation. From the start Tyler Huseman was condescending and rude to me and my 17 year old son. She didn’t acknowledge my son or ask his name. We both got the very strong feeling that once she met us, she didn’t really want to engage or help us. My son and I both felt like it was racial discrimination. When I pointed out that she didn’t need to speak to me rudely, she became even ruder and walked away and shouted confidential information from my credit file across the dealership. This is the most unprofessional experience I have ever had with a salesperson. She has no business dealing with the public or customers private information. I will be calling Toyota corporate and reporting this first thing tomorrow. Unbelievable treatment. I am a salesperson by trade and have worked for some of the top companies as well as own my own real estate company. I have never spoken to a client like this in my life and honestly can’t believe she is still employed and allowed to speak to customers like this. More

If I could, this would automatically receive 0 stars. Worst experience I’ve ever dealt with for customer service. We ordered a car (paid 2k over msrp) and we were told it would take a few months. We were Worst experience I’ve ever dealt with for customer service. We ordered a car (paid 2k over msrp) and we were told it would take a few months. We were ok with this and informed them that we had plans to sell the current car prior to picking this car up. When we received notification that the pickup was between said dates, we sold our current car. When we went to go pick up the car, the car that was ordered had a completely different interior color than the order we had given. We had confirmation paperwork however we were told that this was not included on their side. Seeing as we had no options that we had sold the current car, we asked if they would be willing to either give a discount for taking the wrong interior color or even if they could throw in the accessories in for their mistake. Was told no and when asked to speak to the manager, they never came around. We were told that we could either take the deposit back or wait several months AGAIN. Pretty much screwed us over since we sold our car. No accountability or professionalism at this dealership. Will not be dealing with any Nelson family owned dealerships in the future. More

Service at this dealership was ok a few years ago. An ok is not a great rating. It is almost adequate. I had my vehicle in last month, Aug 2021. I wanted an oil change and some simple wiring checked out. BU is not a great rating. It is almost adequate. I had my vehicle in last month, Aug 2021. I wanted an oil change and some simple wiring checked out. BUT the real reason I was taking it in, as they were told, was my car was failing to start. This failing was sporadic, maybe a loose wire or a faulty starter component. They are told it was sporadic, that it happened quite often but then usually started anyway if cranked on. Here was my experience: appointment was at 10am. We waited. Covid is a thing. NO ONE in the waiting room was wearing a mask. No one. Delta was rampant in the area. We waited outside, away from everyone but within sight of the service dept. at lunch time we saw that ALL the mechanics apparently went to lunch. I walked in and looked around. No one was seen. At 1 or so an attendant started moving cars out of the bays and into the parking lot. It was plain to see that the cars he was moving out, about 6, were finished and were now ready to go home. So, apparently these cars were finished up BEFORE lunch and all the owners were made to wait another hour while the mechanics went to lunch. VERY RUDE to make us all wait like that. Attendant moving the cars out was NOT wearing a mask. Well, he had one on…his neck! He was getting in ppls cars unmasked, driving them out and then the owners were getting into that air and driving home. Maybe they didn’t care. But I CARED. And the CDC cared and the governor cared. There was a mask mandate in place. Toyota wasn’t following it. At all. They made their customers wait for zero reason. And to top it off they only did half the work I asked them to do and they said the car started fine for them so they didn’t even look for any issue! UNACCEPTABLE TOYOTA. HUGE FAIL. More

One of my wheel center caps popped off after I had my tires rotated at foothills Toyota. The service manager, Randy, found one in their inventory (at no cost to me) and set it aside for me. The service s tires rotated at foothills Toyota. The service manager, Randy, found one in their inventory (at no cost to me) and set it aside for me. The service staff tapped it on and also checked and tapped the other center caps to be sure they were secure. Another example of foothills providing outstanding customer service. Note to other dealerships: this is how you cultivate customer loyalty for life. Many thanks to Randy and the service staff in particular and foothills ownership and management in general. You all rock! Eric thomas More

We have been customers for over 15 years, but service has been declining rapidly. Just had service, very disappointed, yes they were wearing masks, but nothing else was done. I wiped my car inside down after been declining rapidly. Just had service, very disappointed, yes they were wearing masks, but nothing else was done. I wiped my car inside down after service, I was that concerned. Went to pay for service and the cashier announced loudly that my credit card was declined so the whole room could hear, tried again and said it was declined. Then announced you only get 3 try’s,! Come to find out that the internet was down, not her problem.... cash or wanted to photocopy my credit card or no car. I paid cash and will never go back there again. Lost a long time customer, there are other places to go,. More

Kai was great! He was very helpful and was accommodating to my family. Worked with us to get us to where we needed to be and the car is great! to my family. Worked with us to get us to where we needed to be and the car is great! More