
Foothills Toyota
Burlington, WA
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Fast Oil Change and service - Slow Check Out The oil change was done within 30 minutes and the guy came in and told me what they did and said to wait for the girl to get my keys. Usually that do The oil change was done within 30 minutes and the guy came in and told me what they did and said to wait for the girl to get my keys. Usually that doesn't take long...until this time. 5 years I've been coming here and this was the first time that I had to stand around and wait for my keys to come in after the work was done, and to be called for an additional 30 minutes! Ridiculous because one of the service guys (very young) had my keys and most likely forgot that maybe the customer would like them and wasn't until I said something twice before the girl called and asked where they were. More
Friendly, went the extra mile, A nice refreshing opportunity to be assisted with professional staff that went the extra mile to help, set up and make recommendations to benefit the A nice refreshing opportunity to be assisted with professional staff that went the extra mile to help, set up and make recommendations to benefit the needs of me and the car. More
Good overall When I arrived for my appt. I told the service writer that the in cabin filter was in the car as it was not replaced on my first servicing. It neede When I arrived for my appt. I told the service writer that the in cabin filter was in the car as it was not replaced on my first servicing. It needed to be installed and was not. I found it on the back seat of my car. Not a big deal but it should have been handled or questioned if my instruction wasn't clear to the service writer. More
Exceptional Customer Service Fast quality work and staff, kept me up to date during my oil change . Any additional fixes needed they were prepared with the cost which was extreme Fast quality work and staff, kept me up to date during my oil change . Any additional fixes needed they were prepared with the cost which was extremely helpful. Have been going to Foothills Toyota for years and 2 car purchases. Thank you for your excellent customer service! More
Service Great service, on time and friendly. I feel confident when I leave things are done right!! I have been taking our cars here since 2012, and have alway Great service, on time and friendly. I feel confident when I leave things are done right!! I have been taking our cars here since 2012, and have always been satisfied with the work completed. More
Awesome service Special recognition to David for superior service . This man is one you want to keep! His knowledge and customer service has exceeded all the reps yo Special recognition to David for superior service . This man is one you want to keep! His knowledge and customer service has exceeded all the reps you have had. Only once, since purchasing my Venza off the showroom floor, has she been to see any other dealer. That one time, at the new Marysville Toyota, I was not greeted with the professionalism or manners that Foothills always has. Foothills has me for the rest of Venza's life. May she out live me! Thank you again, More
Excellent five star service Visiting from California, I was really glad to have my car's 90K service performed at this trustworthy 5 Star dealership; I highly recommend it! Visiting from California, I was really glad to have my car's 90K service performed at this trustworthy 5 Star dealership; I highly recommend it! More
What happened? Until this year i would have hands down recommended. This year has been a bad year for them. Contacting direct service agents slow order shipments an Until this year i would have hands down recommended. This year has been a bad year for them. Contacting direct service agents slow order shipments and seeing much frustration and out bursts from staff No. They have lost staff and seem up to their eyeballs in everything. IDK whats going on they need to get their %$6&&&** together really just really. More
Smooth process. No pressure sales. Fast and efficient processing of contract.Price was right. Gabe my salesman was freindly.I will start my next car search here. No pressure sales. Fast and efficient processing of contract.Price was right. Gabe my salesman was freindly.I will start my next car search here. More
Everything explained, done right, and on time. I like how it is very.close to my work as well. Lookimg forward to more appointments for my truck! I like how it is very.close to my work as well. Lookimg forward to more appointments for my truck! More