Ford Country

i brought my Fusion in for the AIRBAG light being on. my regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 ti regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 times to advise me of when the unit might be ready. in the meantime, i went through the Warranty Book that came with my Fusion and found the the SRS has a warranty for 5yrs/60K miles and the airbag issue should be covered under that warranty. i had to bring that to the service writer Teresa's attention. it wasn't until i told her about that that she even acknowledged that the airbag issue could be part of the SRS warranty. i am a layman and feel that i would have had to pay the $100 deductible if i wouldn't have done my homework and mentioned it to her. the other issue is i brought my Fusion in at 9am on a wednesday morning and it was not ready for pickup til friday night at 5pm. the reason i was told when Teresa called me on Thursday morning was that the new "part" arrived, but it was defective. Although that is "possible", i highly doubt that to be true. Ford is a world class global company that does not deal in inferior parts. I believe this was an excuse, not the real reason. Also, when i called on friday at 4:45pm to see if my Fusion was ready, my service writer had already gone home and I had not yet received a call on if my unit was ready. That's when I talked to Edy (a guy). He told me that my car was NOT ready as the PART was not in yet. --- Then 5 minutes later, I received a call from Kathy (another service writer) who said my car was ready. -- I was frustrated by then. I then came and picked up my vehicle. More

It was everything I expected from a car dealership. A problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently w problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently were thoroughly explained. The followup customer care has been excellent so far. More

We have been using Ford Country on Gibson Road in Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many time Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many times over the years. This dealership has been the finest dealership I have ever dealt with They are great in all areas (sales, service, maintenance, etc.) and have some of the most consistently customer service staff I have ever dealt with. I would recommend Ford Country to anyone. More

John spent a good deal of time with my husband -- really an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely helpful regardless of the type of vehicle my husband was looking at. My husband was initially looking at a used Jetta. John even let him drive it to our house to pick me up so I could return to the dealership with him to look at another vehicle (the new 2012 Ford Focus) which my husband had seen. When we returned to the dealership, the 3 of us took the new Focus for a test drive. We liked it and then proceded to make the deal and start signing all the papers. We have purchased 3 new vehicles within the past 2 years. The time we spend with John Macinnas was the most pleasant experience of all of them. We would highly recommend John to any friend looking to purchase a new car and I'm sure we, too, if and when we are in the market again, will contact John. More

Began our search for a new truck online and found a few that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact truck we wanted and gave us an incredible deal. The entire team was very helpful, friendly, and will return for my next ford truck. More

Ford Country has been great to me.....The employees have Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (200 Ford Country has been great to me.....The employees have been polite and very helpful,whether buying a car, obtaining service on my vehicles (2008 Ford Taurus X and 2011 Mustang convertible) or helping me whenever I have a question. Delorean Rogers has been especially kind by answering any questions and has helped me numerous times by connecting my blue tooth whenever I lose the connection. More

Ford Country is the best dealership in las vegas and Henderson. From the first time my husband walk in the door, the poeple made was feel like family. They go the extra mile for you. They don't pass you Henderson. From the first time my husband walk in the door, the poeple made was feel like family. They go the extra mile for you. They don't pass you around to different salesman. Sherrie Anderson is the best. She made my husband and I beleievers that Ford counrty. was the best. She told us what we needed to bring with us. She treated us like family and not like a paycheck. Everyone at Ford Country desevres a pat on the back and told good job. They all have a smile on there face and speaks when you walk by them. I tell everyone i know , they if they want a dealership that treats you like family FORD COUNTRY is it. Thanks for everything you guys do. More

I was very impressed with this dealership. I really wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent financing. I couldn't argue with the numbers. I still miss my F-150 and like it better than the Tundra. They just couldn't compete on price. ((hugs)) More

Excellent service. Great dealership. I've bought several cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my servic cars from Ford Country. Sam Pizzo has always been my sales rep. He has integrity and is very honest. Mark Dilts has always taken care of my service needs. I would hearti;ly reccomend Ford Country to anyone. More

I felt that the service department in general was not interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck interested in servicing my vehicle until it came to the dollar amount they quoted. I could not have the work at the time and went to pick up my truck. When I arrived, I spoke to Ryan about picking it up and found out that the inspection hadn't been completed. I requested an inspection for two issues that I had with the truck. They only completed one and was not told that over the phone when a quote was given to me. I was quoted for other work and found out that one of the issues I requested hadn't been looked at yet. I had been dropped off at the dealership to pick up my truck and needed to go and pick my kids up from school. Ryan made me feel like I wasn't important and would have to wait at least a 1/2 hour just to get my truck back. I went and sat in the waiting room until the cashier called my name to pay the just under $100 diagnostic fee to get my truck. So at this point I paid $100, got a quote for things I did not ask for and half of what I did request. I would recommend the dealership to run the diagnostic for the vehicle to get to the bottom of the issue, but warn people they need to insist that the inspection is complete before picking the vehicle up. Ok, that aside, here is my input on the the other part experience. The entry into the service area is confusing. It should be clearly marked and separate from the normal maintenance area (oil changes, etc.) The sliding glass doors where the service agents are not inviting to the customer. There was no one in front of me seeking service, and I had to wait for one of them to open their sliding glass door to come and see me. They should greet you even if they are finishing up a work order or other task. This area is not customer friendly. The cashier experience was fine, they were taking my money. Next, I gave my paperwork to a valet to retrieve my truck. This person was outstanding. He was professional, friendly and provided excellent customer service. He was the highlight of a poor experience. More