Ford Country

Misleading Special Financing Services Cost Me $2,000 Out of Pocket I am posting this review to urge extreme caution to anyone considering Ford Country for their advertised bankruptcy assistance or specia of Pocket I am posting this review to urge extreme caution to anyone considering Ford Country for their advertised bankruptcy assistance or special financing services. I initially worked with a sales representative who assured me they specialized in bankruptcy transactions. They instructed me to obtain a court order from my bankruptcy trustee authorizing new debt, which I willingly did at an out-of-pocket legal cost of $2,000. During the weeks leading up to my court hearing, I repeatedly asked the sales representative for an updated sales sheet to present accurate figures to the court, but they completely failed to provide it. After successfully securing the order, I discovered that the vehicle originally quoted to me had been sold. To compound the issue, none of their remaining inventory fell within the budget approved by the court. Even after I offered to request a higher debt ceiling from the trustee to accommodate their available vehicles, the dealership simply told me the offer was expired and there was nothing they could do. Their severe lack of follow-through and failure to update simple paperwork directly caused me a non-refundable $2,000 loss. If you are dealing with specialized financing here, get every promise in writing immediately and be aware that their internal delays can be very costly More

Awesome dealership , awesome cars, My salesperson (Eric Grant) was vers easy to work with. He wasn't pushy as some salesman go, but rather calm and , very business like! The vehicle I wanted was readily av Grant) was vers easy to work with. He wasn't pushy as some salesman go, but rather calm and , very business like! The vehicle I wanted was readily available, therefore everything went very well! Thanks to Eric and the crew at Ford Country! More

He was literally phenomenal and went above and beyond for us!! We pulled off a surprise 16th bday and he made it all happen for us! From faking like we weren’t getting that car, to sneaking for the down paym us!! We pulled off a surprise 16th bday and he made it all happen for us! From faking like we weren’t getting that car, to sneaking for the down payment w out her seeing, to pretending they sold the one she wanted and then adding the sweet 16 bow on top and balloons for her surprise car! We are so thankful for him and love the car. He also showed us every single bell and whistle on that car which I feel you never get nowadays. So 10 outta 10 for him! We love him and love our car More

Excellent treatment from the team, and great deals, I felt very comfortable negotiating with Luciano! felt very comfortable negotiating with Luciano! More

Overall, I had a good experience with Ford Country and am very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of time sending photos and videos and answering my many questions. Julia, the sales manager, was also extremely responsive when I called on Saturday while Isaiah was out and made sure I got the answers I needed. When Isaiah was unexpectedly out sick on Monday, he arranged for Frank to take over. Frank did a FaceTime walkaround with me before I left Utah and then spent the evening helping us get everything together to complete the purchase and financing. I really appreciated how well the sales team worked together to make an out-of-state purchase easier. I initially had some frustration with the financing because the rate on the final paperwork was higher than the rate I had already been approved for. I was told that my credit union should be able to adjust it afterward, but when I called the next day, I was initially told they couldn’t. However, Ford Country’s Finance Director, Eric, followed up with me, contacted my credit union, and was able to get the rate adjusted to my originally approved rate. I really appreciate that they followed through and resolved the issue. I also wish the vehicle had been more thoroughly cleaned before delivery. There were several areas that hadn’t been cleaned well, including some that improved considerably with just a quick wipe with a microfiber cloth. I’m very happy with my purchase and appreciate all the help I received. More

Thank you, Frank Luciano, for helping me purchase a vehicle. I never felt any "sales pressure" from you. You're an asset to the Ford Dealership in Henderson. vehicle. I never felt any "sales pressure" from you. You're an asset to the Ford Dealership in Henderson. More

Frank Luciano was my sales man he was the best super happy with my Mach E! happy with my Mach E! More

Isaiah followed up with an online inquiry and answered all of my questions. He found the exact specs I was looking for at a price that was within my budget. all of my questions. He found the exact specs I was looking for at a price that was within my budget. More

I rarely leave negative reviews, but my experience with this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my vehicle repaired. Scheduling the appointment was frustrating from the start. It took more than 25 minutes just to make the appointment, and the representative who assisted me was unprofessional and failed to communicate important information about the appointment. When I arrived at the dealership, the first service advisor I approached completely ignored me while sitting on his phone. I was eventually acknowledged by other advisors who were already assisting customers. That alone was a poor first impression and set the tone for the rest of my visit. I was then informed that because my appointment was scheduled after 11:00 a.m., I would have to leave my vehicle, and there was no guarantee it would even be ready the same day. I was told I might not get it back until tomorrow. At absolutely no point during the scheduling process was I informed of this. Had I known, I would never have scheduled that appointment or taken a day off from work. What makes this even more unacceptable is that these are manufacturer recall repairs—something that is not my fault. Instead of making the process convenient for customers, this dealership expects customers to absorb the inconvenience caused by its own lack of communication and poor scheduling practices. After leaving, I called the dealership and asked to speak with a Service Manager to address my concerns. Instead of allowing me to speak with management, I was effectively gatekept from doing so. No effort was made to connect me with a manager or provide any meaningful resolution. That only reinforced my impression that accountability and customer satisfaction are simply not priorities at this dealership. I scheduled this appointment a full week in advance. There was more than enough time for someone to contact me and explain their policy before I rearranged my work schedule. Failing to communicate something this significant is inexcusable. The entire experience was a complete waste of my time. From the unprofessional scheduling process, to being ignored upon arrival, to the lack of communication, and finally being prevented from speaking with a manager, every step of this experience demonstrated a complete disregard for the customer. I canceled the appointment and immediately scheduled with the Ford dealership I have used in the past, where I know my time will be respected, communication will be clear, and customer service actually matters. I will never do business with this dealership again, and I cannot recommend it to anyone. If this is how customers are treated before their vehicle is even serviced, I can only imagine what happens afterward. More

Zach was great. Very friendly and attentive. He made sure needs were met and that the car was the perfect fit for me. Very friendly and attentive. He made sure needs were met and that the car was the perfect fit for me. More